TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“So far my experience booking with Tour radar was very good. They deliver prompt and secure service. I am happy that I have chosen them for my upcoming tour. Herman Strydom, South Africa.”

Helpful Report

Posted 3 years ago

“Easy to use. Simple and straight forward”

Helpful Report

Posted 3 years ago

“Rufus, my phone contact has been very patient and helpfyll.”

Helpful Report

Posted 3 years ago

“It was so easy.”

Helpful Report

Posted 3 years ago

“For the most part, the booking of our tour was easy and the communication with Tourradar reps was efficient. I guess the ultimate test will be seeing how well things are put together when we take the tour in March. Crossing my fingers that it is everything it is as amazing as it is advertised to be.”

Helpful Report

Posted 3 years ago

“Very professional”

Helpful Report

Posted 3 years ago

“Great customer service. Very quick responses.”

Helpful Report

Posted 3 years ago

“Täuschung wegen Buchungsbestätigung und vier Tage später eine Absage mit Anzahlungsrückgabe. Das Embargo der USA. besteht seit JAHREN gegenüber Cuba, ich wurde getäuscht und hätte fast einen Flug gebucht.”

Helpful Report

Posted 3 years ago

Hallo Winfried, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre wertvolle Bewertung und Ihr Feedback zu Ihrer Buchung zu hinterlassen. Wir bedauern, dass Ihre Tour aufgrund staatlicher Sanktionen nicht bestätigt werden konnte. Bitte seien Sie versichert, dass Ihr Platz an der Tour weiterhin vom Reiseveranstalter gehalten wird, und wir haben uns direkt auf unserer Plattform mit Ihnen in Verbindung gesetzt, um Ihnen bei der Bestätigung Ihrer Buchung zu helfen, falls Sie sich dennoch auf dieses Abenteuer begeben möchten! Für alle anderen Fragen stehen wir Ihnen rund um die Uhr zur Verfügung. Mit freundlichen Grüße, Das TourRadar-Team

Posted 3 years ago

“Very clear. I had instant on-line help with an actual human.”

Helpful Report

Posted 3 years ago

“Gabriela replied to my inquires every quick and answered all my questions. Good expierence.”

Helpful Report

Posted 3 years ago

“Easy booking my tour”

Helpful Report

Posted 3 years ago

“Prompt response and follow-up.”

Helpful Report

Posted 3 years ago

“Given the current global environment - I have found tour radar adaptive, honest and reliable.”

Helpful Report

Posted 3 years ago

“no response from tour company regarding questions about the tour”

Helpful Report

Posted 3 years ago

Hi Paula, Thank you for taking the time to leave a review and share your valuable feedback. We regret to see that you had encountered a slight wait time when attempting to make contact with our team, however, we are thrilled to see that you were able to secure a spot on your desired tour and that a member of both our and your operator's teams were able to be in touch to answer your questions. We remain available to you within your personal booking conversation page online for any further queries and can’t wait to get you travelling. Kind regards, The TourRadar Team

Posted 3 years ago

“Great did everything online”

Helpful Report

Posted 3 years ago

“Two of the persons (Kassy, Joachim), i wrote with were super helpful. One other was absolutly Not helpful, she didn‘t get what i wanted. I had troubles with my creditcard they tried everything to make my booking directly. In the end somebody called me and we die it manuell. I trust the company thats why i don‘t book anything directly and they often have great Deals.”

Helpful Report

Posted 3 years ago

Hi Bettina, Thank you so much for your positive review! We love to hear from our loyal customers about their booking experience and have already started reviewing the feedback you have provided to see where improvements can be made. We can't wait to assist you with booking your next adventure! Happy travels The TourRadar Team

Posted 3 years ago

“Easy to book Value for money”

Helpful Report

Posted 3 years ago

“Great service and excellente customer service. Quirine customer representative took care of my booking issue in no time.”

Helpful Report

Posted 3 years ago

“I've been on other tours and the information given and collected at booking was very limited. Felt the cancellation information should have been stressed, not on another page. Does not feel like the concierge service other tour operators provide but hopefully that changes from here on out.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for getting in touch with us here at TourRadar to share your valuable feedback regarding your booking experience. A member of our team has reached out to you directly to gather more insight and to answer any further questions you may have. We will remain here before, during and after your tour for any assistance you may need, and wish you the happiest of travels on your adventure. Kind regards, The TourRadar Team

Posted 3 years ago

“I should really do this after my trip has happened, but I can relay what's happened so far. This will be my third TourRadar trip. Our 2020 trip in Spain was voluntarily cut short at our request because of things shutting down from virus shutdowns. The next one was to Portugal and I can't say anything negative about the whole experience. I had to change dates a few times due to the virus. This booking started out a little rough because I wanted to be absolutely sure what would happen if either the countries I'm visiting or the tour operator imposed a mandatory proof of vax. I sent many questions to TourRadar and to the tour operator Vacations to Go. They were all very gracious and patient with my many questions. I finally found trip insurance that included cancel for any reason. The insurance companies that TourRadar works through does NOT offer this option and I had to have it in case the vax requirements change. So, all in all, it's been a good experience.”

Helpful Report

Posted 3 years ago

TourRadar is rated 4.5 based on 6,721 reviews