TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy booking my tour”

Helpful Report

Posted 2 years ago

“Prompt response and follow-up.”

Helpful Report

Posted 2 years ago

“Given the current global environment - I have found tour radar adaptive, honest and reliable.”

Helpful Report

Posted 2 years ago

“no response from tour company regarding questions about the tour”

Helpful Report

Posted 2 years ago

Hi Paula, Thank you for taking the time to leave a review and share your valuable feedback. We regret to see that you had encountered a slight wait time when attempting to make contact with our team, however, we are thrilled to see that you were able to secure a spot on your desired tour and that a member of both our and your operator's teams were able to be in touch to answer your questions. We remain available to you within your personal booking conversation page online for any further queries and can’t wait to get you travelling. Kind regards, The TourRadar Team

Posted 2 years ago

“Great did everything online”

Helpful Report

Posted 2 years ago

“Two of the persons (Kassy, Joachim), i wrote with were super helpful. One other was absolutly Not helpful, she didn‘t get what i wanted. I had troubles with my creditcard they tried everything to make my booking directly. In the end somebody called me and we die it manuell. I trust the company thats why i don‘t book anything directly and they often have great Deals.”

Helpful Report

Posted 2 years ago

Hi Bettina, Thank you so much for your positive review! We love to hear from our loyal customers about their booking experience and have already started reviewing the feedback you have provided to see where improvements can be made. We can't wait to assist you with booking your next adventure! Happy travels The TourRadar Team

Posted 2 years ago

“Easy to book Value for money”

Helpful Report

Posted 2 years ago

“Great service and excellente customer service. Quirine customer representative took care of my booking issue in no time.”

Helpful Report

Posted 2 years ago

“I've been on other tours and the information given and collected at booking was very limited. Felt the cancellation information should have been stressed, not on another page. Does not feel like the concierge service other tour operators provide but hopefully that changes from here on out.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for getting in touch with us here at TourRadar to share your valuable feedback regarding your booking experience. A member of our team has reached out to you directly to gather more insight and to answer any further questions you may have. We will remain here before, during and after your tour for any assistance you may need, and wish you the happiest of travels on your adventure. Kind regards, The TourRadar Team

Posted 2 years ago

“I should really do this after my trip has happened, but I can relay what's happened so far. This will be my third TourRadar trip. Our 2020 trip in Spain was voluntarily cut short at our request because of things shutting down from virus shutdowns. The next one was to Portugal and I can't say anything negative about the whole experience. I had to change dates a few times due to the virus. This booking started out a little rough because I wanted to be absolutely sure what would happen if either the countries I'm visiting or the tour operator imposed a mandatory proof of vax. I sent many questions to TourRadar and to the tour operator Vacations to Go. They were all very gracious and patient with my many questions. I finally found trip insurance that included cancel for any reason. The insurance companies that TourRadar works through does NOT offer this option and I had to have it in case the vax requirements change. So, all in all, it's been a good experience.”

Helpful Report

Posted 2 years ago

“Deciding on which tour to take was the hard part. Booking was super easy and confirmation came in minutes.”

Helpful Report

Posted 2 years ago

“I liked the 48 hr. hold and plenty of reminders that the time was soon expiring.”

Helpful Report

Posted 2 years ago

“I had the pleasure of speaking to three of your representatives in Toronto, Australia and Viena. They were all very helpful.”

Helpful Report

Posted 2 years ago

“Easy, Efficient & Reservation is confirmed next day!”

Helpful Report

Posted 2 years ago

“I called TourRadar to get more information about a tour I was interested in. The representative was so sweet and answered every question I had with joy in her voice. It's so nice to talk to happy people! We have booked a tour in Italy for October of 2022 based on the information we received. We are so excited!”

Helpful Report

Posted 2 years ago

“Very quick, clear and easy. Great offers, too!”

Helpful Report

Posted 2 years ago

“Best choice to find a vacation. So many with reviews. If you need help customer services work 24 hours”

Helpful Report

Posted 2 years ago

“I was able to find all the information I needed as far as the itinerary whether or not a single supplement was required and the cost and was able to booked this vacation very easily. I was immediately updated that within 48 hours I would receive a response from the booking agency on whether or not they would be able to accept my booking which I was and they encourage me to follow up with any questions that I may have about the experience. No complaints at all, looking forward to the trip.”

Helpful Report

Posted 2 years ago

We here at TourRadar truly appreciate you taking the time to provide this great review! TourRadar was created for exactly this reason, to allow travelers the ability to compare multiple tours, with different tour operators and see all relevant information needed to find and book your perfect adventure! With over 40,000 tours available, we're sure there is a perfect tour for everyone. Thanks for putting your trust in TourRadar!

Posted 2 years ago

“This is the second trip I’ve booked through Tour Radar and even though there was about a one-week delay from the time I booked to the confirmation approval (from the other tour company, not Tour Radar) I booked with confidence knowing TR could intervene if needed and if anything goes awry they are my fallback.”

Helpful Report

Posted 2 years ago

“very easy, but I would have liked a clear answer about the cancellation policy in case of Covid instead of just receiving a link from a text that is too vague”

Helpful Report

Posted 2 years ago

TourRadar is rated 4.6 based on 6,711 reviews