TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“I had no problems making a reservation with Taylor. Thank you”

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Posted 4 years ago

“The on-line booking form was very easy to use.”

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Posted 4 years ago

“All agents were very helpful and prompt with e-mails. Booking got excellent in every way. Thanks to ALL .”

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Posted 4 years ago

“We were cancelling one tour and booking another trip with a one day turn around.We were well served by all and timing came together perfectly.The extra mile was greatly appreciated”

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Posted 4 years ago

“Prompt responses and easy to navigate.”

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Posted 4 years ago

“So quick and easy, excellent deal even better than booking directly through the tour operator. Very happy with the tours offered and the discount we were fortunate enough to get in on!”

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Posted 4 years ago

“Booking a tour through tour radar Was a Quick and straightforward process.”

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Posted 4 years ago

“Fast response times to asked questions made finding the right trip a lot easier. I really appreciate the help I received. The whole booking process was easy to select the perfect tour for the dates I wanted.”

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Posted 4 years ago

“Everything has friendly and easy, except payment that after various trials I achieved thru paypal.”

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Posted 4 years ago

Hello Mauricio, Thank you for your feedback regarding your booking and payment experience! Our Customer Service team are automatically alerted when a customer is having payment issues and will reach out with advice via our online chat function. Firstly we advise using a form of payment we accept, which is Mastercard, Visa Credit, PayPal or American Express. Sometimes it may be a block from your payment provider causing the issue. In that case, we advise customers to contact their bank and ask them to whitelist payments to TourRadar GmbH in Vienna, Austria. This is fairly normal and is just your bank’s way of protecting you. Should a payment continue to be unsuccessful we advise using another payment method to see if this helps. We are therefore very happy to see that by using PayPal, you were able to successfully submit your payment and booking request! However, to ensure that everything is working correctly, a member of our team will reach out to you directly to run through your feedback in more depth. Thanks for booking with TourRadar! Best regards, The TourRadar Team

Posted 4 years ago

“Very simple process and great support team for questions too. This was my second booking with them and everything always works seamlessly.”

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Posted 4 years ago

“Easy seamless booking experience”

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Posted 4 years ago

“This is the fourth tour I have booked through TourRadar. It is very simple to book and they have thousands of tours to choose from.”

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Posted 4 years ago

“Super easy booking process!”

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Posted 4 years ago

“It was easy process to follow to make online booking”

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Posted 4 years ago

“Wow!! I am super impressed with the ease of booking a Vietnam tour thru Tour Radar. Alex listened to what I wanted (length & sights), sent me 5 tour itineraries to review and called me back an hour later (I'm on Vacay in Bangkok). I told him the tour and departure date (4 days later) I wanted. He booked it & I paid all in less than 20 minutes. Easy. Heard from the tour agency within an hour to confirm!”

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Posted 4 years ago

“It was extremely easy to book. I had confirmation within minutes! I have called with a few questions since booking and they have been 100% helpful!”

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Posted 4 years ago

“It is a great site and shows lots of detailed information. The hard part is deciding where to go! The filters are very useful.”

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Posted 4 years ago

“The advice, knowledge and service were excellent from all team members who we dealt with through our booking and payment process. I would not hesitate recommending them (which I have already to friends) and using them when we are ready to plan our next holiday.”

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Posted 4 years ago

“GREAT SERVICE”

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Posted 4 years ago

“My questions were answered quickly and I was able to book the tour without any problems. Thanks.”

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Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews