TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to use. Was great to be able to compare similar tours with different service providers. TourRadar were quick to respond after booking and we were also able to take advantage the Boxing week sale.”

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Posted 7 years ago

“Had success in making a booking”

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Posted 7 years ago

“A good selection of interesting tours to the location I was looking into”

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Posted 7 years ago

Hi Talita, thank you for providing us with your feedback, it's great to see that you have enjoyed working with TourRadar. We hope you have a lovely upcoming holiday. Cheers, Natasha

Posted 7 years ago

“Good deal, fairly easy to book in although there should be a mention of the booking to departure restriction in relation to multiple payments.”

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Posted 7 years ago

“Easy booking and tour guide was accommodating guy.”

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Posted 7 years ago

“Rebecca at TourRadar in Australia made me very happy and I would give her 10/10 Other, however, who answered some of my emails made me very unhappy! They seemed to just shoot off replies without understanding the question. I found this very frustrating.”

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Posted 7 years ago

“TourRadar was very helpful for me in, not only getting the booking for the tour that I wanted to go on, but helping me to know what tour was right for me, at the price I could afford. The selection of tours available to me was more than adequate and the information on each of the tours was detailed and helped me with my spending money budget. The pay in advance discount represents real savings. The staff answered all my questions quickly through an online conversation that also kept me up to date about the status of my booking. TourRadar made booking my dream holiday very simple, quick and easy.”

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Posted 7 years ago

“Offered some great river cruise specials.”

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Posted 7 years ago

“The tour that was run by HotSpots was excellent. However TourRadar, you need to publish an up to date itinerary as it appears that the one you have on your website is at least three years out of date, highlighting activities that have not been run for some time (ostrick riding in particular). It was a little confusing as the order was a bit different too. However the trip was really good, very well organised, professional and a nice balance of activities and travel. It was even better for the things no longer included.”

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Posted 7 years ago

Hi Marianne Thank you for bringing this to our attention. We here at TourRadar work closely with all of our tour providers to ensure accuracy on all the tour listings on our site. We regret that there have been some issues with your specific tour listing and have taken immediate action to remedy this. Your feedback has been escalated with your tour provider to ensure that they maintain an accurate itinerary description on our website and ensure all travellers receive the tour they expect when booking. We're very glad to hear you enjoyed your touring experience despite these discrepancies, and look forward to assisting you in booking your next incredible touring adventure. Kind Regards Carly

Posted 7 years ago

“TourRadar was friendly but some questions were not answered... they told me to contact the operator but that’s the whole point of booking with tour radar”

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Posted 7 years ago

Hi Tania Thank you for providing your feedback, we always appreciate hearing from you about your experience. From looking at your booking conversation, we can find no instance of directing you to speak with your tour provider, so we regret that you had that impression from our discussions. As your tour booking platform we are always happy to answer any questions you have regarding your booking with our online support team. Please do contact us via your booking conversation if you have further concerns surrounding this issue as we will happily discuss this with you to ensure your booking experience met your expectations. Kind Regards Carly

Posted 7 years ago

“this website has made my bookings easy”

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Posted 7 years ago

Hi Shiva, thank you for taking the time to provide us with your comment, we greatly appreciate it. It very nice to see that you have found the TourRadar site easy to use. We strive to make booking tours as user-friendly as possible to ensure our clients find the right tour for their travel needs. We hope you have a great upcoming holiday. Cheers, Natasha

Posted 7 years ago

“Well, I can's say much right now until I go on my vacation. So far Tour Radar has been very helpful in providing accurate information.”

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Posted 7 years ago

Hi Sandra, thank you for providing us with your comments. We are happy to see you have enjoyed your booking experience with TourRadar. If you have any questions our team of travel experts is here to help 24/7 by phone and live chat. Have a wonderful upcoming vacation. Cheers, Natasha

Posted 7 years ago

“Great chat service, good prices. Credit card payment did not work though.”

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Posted 7 years ago

Hi Stefanie, thank you for the feedback and sorry to see that you ran into some complications processing payment on our site. Our team of travel experts is available 24/7 for immediate assistance should any issues using our site arise. We are glad that you have enjoyed your overall booking experience with us. Cheers, Natasha

Posted 7 years ago

“I am full of concerns about the trip I booked, should I buy plane ticket, what if it will be canceled later on, learned later it is not guaranteed ?”

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Posted 7 years ago

Hi there! Thank you for your comments and feedback. We understand that planning your next vacation can cause a lot of questions to arise. It is very common that tours are listed as guaranteed departures until there are enough people in the group to make is a successful tour. We do recommend not booking any flights until the tour has been deemed a guaranteed departure as we would not want our clients dealing with changing flight tickets. If a tour is ever canceled due to lack of participants, the tours operators will issue a refund for the tour, if a suitable alternative option is not found. Our team of travel experts is available 24/7 to address any of your concerns. Cheers, Natasha

Posted 7 years ago

“Good deal.”

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Posted 7 years ago

Hi Yusuf! We are happy to see you found enjoyed using our site. We look forward to assisting you again. Cheers, Natasha

Posted 7 years ago

“We found the operators very friendly and helpful. If there was one thing we found annoying, it was that there were more than 1 person involved with our travel arrangements, bringing about some confusion, left hand, right hand scenario. If one person was allocated, it would have been a better outcome. Would we recommend TourRader to others, yes we would, especially if our recommendations were implemented, thank you.”

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Posted 7 years ago

Hello Cheryl, Thank you for your recommendation. Our Customer Support team work hard around the clock to make sure your booking is attended to as promptly as possible, which also means that various agents may handle your booking. It's very important to us that your booking experience is as seamless as possible and we're certainly happy to assign one agent to any of your future bookings upon request. Kind Regards, Leona

Posted 7 years ago

“The way you guys treat me! You were above and beyond my expectations! Very helpful and understanding. Great customer service!”

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Posted 7 years ago

Hi Paola, thank you so much for your beautiful words. We are so happy to see that our team of travel experts has wowed you. Providing excellent customer service is a top priority for us here and we look forward to assisting you again. Cheers, Natasha

Posted 7 years ago

“Very easy to navigate and use their site. Tours of different kinds and budget for everyone. Flexible payment options available. I enjoy browsing through their tours.”

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Posted 7 years ago

Hi there, TourRadar makes booking tours easy and we are happy to see that you enjoyed our site. We hope you found the perfect tour for your upcoming holiday. Cheers, Natasha

Posted 7 years ago

“Very prompt in replying to questions”

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Posted 7 years ago

Hi Gautam, thank you for sending us your feedback, we appreciate it. Our team of travel experts is available 24/7 to provide you with efficient customer service. We look forward to helping you with your next travel plans. Cheers, Natasha

Posted 7 years ago

“Very responsive.”

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Posted 7 years ago

Hi Wendy, we appreciate your feedback. Have a great upcoming vacation. Cheers, Natasha

Posted 7 years ago

TourRadar is rated 4.5 based on 6,721 reviews