TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very easy to understand and book reservation”

Helpful Report

Posted 4 years ago

“a breezy, it took a few minutes to comoleted .”

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Posted 4 years ago

“Site lied about your availability, which was cancelled due to a single booking despite claim of being almost sold out”

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Posted 4 years ago

Hi there, Thank you for taking the time to share your concerns about your booking experience. We can see that the tour operator has since been in touch with you about this and we will work closely with them to ensure the availability listed on our platform is clear and accurate. Your valuable feedback has been taken on board and we will reach out to you directly to see if you have any further questions or concerns. Kind regards, The TourRadar Team

Posted 4 years ago

“I found my agent helpful and informative. he was patient as we discussed various options and constructive to formulate my final itinerary”

Helpful Report

Posted 4 years ago

Hi Kaarlo, Thank you for your kind words! We're very pleased to hear that your tour operator was able to help finalise your booking and meet all of your expectations successfully. We're sure they'd be happy to hear your positive feedback on your booking page too! TourRadar wishes you all the best, and we'll be happy to help book your dream tour again next time! Kind Regards, The TourRadar Team

Posted 4 years ago

“Very easy, convenient, & helpful.”

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Posted 4 years ago

“It was easy to book!”

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Posted 4 years ago

“Very user-friendly website Easy to check prices and availability. Very easy to book. Immediate response and tour operator confirmed booking within an hour. Very impressed.”

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Posted 4 years ago

“Easy to book but still waiting for reply from the questions I asked online”

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Posted 4 years ago

Hi Keith, Thank you for taking the time to leave your valued feedback, we appreciate it! As our operator partners are based all over the world, with the time differences and limited staff/reduced hours due to the impact of COVID-19, we do allow 24-72 hours for them to respond. We're confident you'll hear from them soon, but thank you for your patience and understanding in the meantime! As we aim to make the booking process as simple as possible for our travellers, we're glad to know this was the case for you. We look forward to assisting you with your next dream tour again soon! Kind Regards, The TourRadar Team

Posted 4 years ago

“Easy and efficient! Loving the booking incentives - allows something to look forward to during these challenging times 😊”

Helpful Report

Posted 4 years ago

Hi Jacinta, Thank you for your lovely feedback - we're so pleased you found the process easy, and we're glad the incentives offered by our operator partners are so appealing! We agree it's important to have something to look forward to at the moment and so we're happy we were able to help provide this for you. We look forward to helping book your next dream tour soon! Kind Regards, The TourRadar Team

Posted 4 years ago

“very responsive”

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Posted 4 years ago

“Very good service and answered questions quickly and informatively. If unsure on any aspect of the tour do email Tourrada as they help in choosing what is right for you.”

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Posted 4 years ago

“Great tours, good customer service. They helped me a lot to fix the prices, to answer my questions and to follow up my group booking. Very helpful!!”

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Posted 4 years ago

Hi Nadine, Thank you so much for your lovely feedback about our helpful customer service and great tour selection! We're so pleased our specialised Cruise Team were able to get your booking secured at an excellent price, after working with the tour operator to find the best cabin costs and availability for you. We look forward to assisting your group up until your departure. Happy travels! The TourRadar Team

Posted 4 years ago

“I love tourrader and have booked several tours with them. The last one I did was in Pakistan and they actually helped find me a tour and customize it to fit my time schedule.”

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Posted 4 years ago

“The descriptions of tours were very thorough and complete. When I asked questions via chat the responses were immediate and on target.”

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Posted 4 years ago

“Efficient and clear info booking is easy and fast .... waiting for confirmation and got confirmed soon .... following up with message and replied promptly very nice overall”

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Posted 4 years ago

“So far so good with my booking. Good description of the tour and good specifications for each step.”

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Posted 4 years ago

“Just easy to deal with and answered all my questions quickly”

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Posted 4 years ago

“My wife and I booked with TourRadar our lifetime trip to the Galapagos Islands. We were very pleased with them, very professional. We are booking through them once again for a tour to the Eastern Europe this coming Spring. What I like with them is the payment by installments and they provide a very good service.”

Helpful Report

Posted 4 years ago

“The website is easy to navigate I like the way you can filter your holiday for example the length of your holiday you age price etc information on the tour is very transparent a very very easy to navigate. While you making your choices you feel your adventure starting to build.”

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Posted 4 years ago

“very simple and efficient grace was very helpful”

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Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews