TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“I love using TourRadar because I can see at a glance all of the tour companies running tours to places of interest. I have found great local companies, with wonderful itineraries, at a fraction of the price of the big International groups! TourRadar is typically my first stop when planning a trip, even if I ultimately decide not to do a tour for that particular location, it's still great to get a sense of tour costs and be able to compare that (with the ease of someone else handling all the details) to doing it myself.”

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Posted 9 months ago

“My trip finally got cancelled but only after I phoned TR and spoke with Sulu who provided an excellent, efficient and speedy service. As soon as the phone call ended, Zulu had sent through an email confirming the cancellation and also my refund was deposited back into my bank account straight away. Thank you Sulu, you're an absolute star! I think the key is to phone TR if you need to cancel your booking as emailing just seems to go into the great abyss.”

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Posted 11 months ago

Hello Susan Joy, Thank you for taking the time to share your feedback. We regret that our team was delayed in actioning your cancellation request. We can see that since your review the TourRadar Customer Support team has completed your cancellation. We hope that our support provided you with the result you were hoping for and we are available for anything else we can assist you with. Kind Regards, The TourRadar Team

Posted 11 months ago

“I was glad to contact an Australian company to book my trips & was pleased with the service I received.”

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Posted 11 months ago

“I love and appreciate how easy it was to book my tours. There was a plethora of options for each location we went to (Morocco and Egypt) that allowed us to play around with how many days we wanted to spend in both. I also really liked the ease of payment and ability to message and communicate with questions that arose.”

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Posted 11 months ago

“As far as I know, we booked with Trafalgar. TourRadar's involvement and response was a surprise. I don't know who to trust with our booking.”

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Posted 11 months ago

Hi there, Thank you for your feedback! You've successfully booked your adventure with Trafalgar. While TourRadar, as the booking platform, has facilitated your booking and communications going forward. Rest assured, there's no cause for concern, and your journey will be with Trafalgar. Our team will be in touch to address any further questions you may have. Kind regards, The TourRadar Team

Posted 11 months ago

“For us it was the first time we booked a complete trip by website. It was therefore unusual for us not to get any vouchers or further information about the local flights or the boat. It would have been helpful for us to be informed more thoroughly about the procedure. But finally: it was a perfectly organized trip!”

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Posted 11 months ago

“Well organised, very friendly and helpful.”

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Posted 1 year ago

“Good site for finding a variety of tours”

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Posted 1 year ago

“This was the first time my partner and I have booked a "travel adventure" type holiday, we booked two separate Amazon tours with Tour Radar and arranged all flights and transfers ourselves - so there has been a lot of anxiety surrounding the trip concerning what could go wrong. Tour Radar have made it all very easy to book, and have answered all of our queries - responding quickly and providing us with all of the necessary information. The prices also seem a lot cheaper than competing Tour companies; we looked at about 12-15 different companies and some were charging 3x the cost for an equivalent Tour! However it is a bit annoying that the tour we have purchased has now gone down in price since paying for ours in full! Perhaps we should have waited until closer to the date to book, but we were worried it would sell out. So far (and we are yet to go on our trip at this point in time), the whole process has been made easy by Tour Radar and they have really helped put our minds at ease - we have already started recommending them to friends and family.”

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Posted 1 year ago

“Excellent value and wonderful trip! We ended up traveling by ourselves vs. a group which was a little bit of a surprise. Setting better expections for the rural nature of Costa Rican travel would have been helpful. Resorts and hotels were excellent to very nice. Celeste Mountain Lodge was our favorite. Guided tours and our drivers were great! We loved Costa Rica!!”

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Posted 1 year ago

“The only problem we had was the tour we wanted was canceled after we had made flight arrangements,”

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Posted 1 year ago

“Nice people have costumer services”

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Posted 1 year ago

“Until today not any information about the flights?”

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Posted 1 year ago

Hi Dirk, Thank you for sharing your feedback with us! It is important to note that final documentation including flights, is usually sent out a few weeks before departure. A member of our team with be in contact with you shortly to clarify. If you ever need immediate assistance please do not hesitate to contact us, we are available via live chat and phone 24/7. Best Regards, The TourRadar Team

Posted 1 year ago

“Tourradar exceeded expectations. We had a great trip!!”

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Posted 1 year ago

“Lots of great choices for any type of tour, anyplace in the world.”

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Posted 1 year ago

“Booking was lucid.”

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Posted 1 year ago

“Realistic Asia - Vietnam Foodie’s Paradise in 10 days The structure of this tour is a bit different. The company organizes the accommodation, transfers and a food tour in each city, plus Mekong Delta day tour and two-day Halong Bay trip with overnight on a boat. You are not with a group of other travelers and there is plenty of free time to organize other activities to suit your own interests. I chose to add a day at the start and end of the trip, which was facilitated by the company. My experience was a little disappointing as the food tour in Hoi An was cancelled due to heavy rain and the two-day trip to Halong Bay was cancelled due to strong winds. I also got food poisoning when I arrived in Hanoi so I had to cancel the Hanoi food tour as well. None of these events were the fault of the tour company, though be aware that any refunds you are owed are paid to you in cash (USD or VD) before you leave - they will not refund to your credit card. The accommodation in each city (I did the 4 star option) was conveniently located, comfortable and clean (Alagon D’Antique in Saigon, Le Pavillon Gallery in Hoi An and Aurora Premium in Hanoi). Transfers arrived on time and pickups from airports were smooth. Mr Brian quickly arranged alternative accommodation for one night in Hanoi after the Halong Bay tour was cancelled (Tirant Hotel - very nice!) and checked in with me throughout the tour to check all was going well. Be aware that the food tour in Saigon is on the back of a scooter. This isn’t clear in the itinerary- a slightly terrifying experience in Saigon traffic but good fun. Other activities I did which I recommend: Saigon: Girl Power Saigon by Night tour - all girl team who take you on the back of their scooters - excellent experience - some overlap with where we went on the food tour but better overall. AO show at opera house - do the VIP option for the best view. Cu Chi tunnels day trip. Hoi An: lantern making class - great wet weather option and Gioan cooking class - fantastic experience.”

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Posted 1 year ago

“Cancellation conditions very strict. Saw the tour a lot cheaper during black Friday sales but could not cancel my booking.”

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Posted 1 year ago

Hi there, Thank you for sharing your feedback. It's important to acknowledge that cancellation policies vary among different operators, and unfortunately, there's no guarantee of being able to cancel and rebook the same tour for the same dates under a sale. We understand that this situation may be disappointing for you. It's worth noting that delaying your booking in hopes of a price drop could have posed the risk of losing your preferred departure date due to limited availability. We promote upcoming sales in the days leading up to their launch through our social media channels and newsletters. For any further questions, our support team is available 24/7 via live chat and phone. Best regards, The TourRadar Team

Posted 1 year ago

“Average at best”

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Posted 1 year ago

Hi there, Thank you for your feedback! If you need any assistance, kindly contact us directly via your booking page for more effective issue resolution. Your satisfaction matters to us, and we value the opportunity to connect with you. Our dedicated support team is available around the clock through live chat or phone for any other inquiries. Kind regards, The TourRadar Team

Posted 1 year ago

“Gut, die Mitarbeiterin am Telefon war sehr freundlich.”

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Posted 1 year ago

TourRadar is rated 4.5 based on 6,721 reviews