TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,728 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,728 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“trying to make telephone contact was painful but on line the system seemed to work well even for a Luddite like me.”

Helpful Report

Posted 5 years ago

Hello Robert, Thank you very much for taking the time to leave this review on the TourRadar Platform. We regret to hear that you were having some troubles contacting us via the phone. We will be in contact directly to discuss where the issues may be from and to discuss your feedback further. Thank you for choosing TourRadar and we look forward to sending you on a trip of a lifetime! Kind Regards, The TourRadar Team

Posted 5 years ago

“OK but took a little time to respond to a query I had.”

Helpful Report

Posted 5 years ago

Hello There, Thank you very much for taking the time to leave this review! We had a look at your booking and were not able to locate any past messages or emails. We can also see that you booked independently online and that your booking was instantly confirmed. After the holiday period ends, we will have a member of our Customer Relations Team will be in contact directly to understand where a delay may have occurred and to discuss any further concerns you may have. Best regards, The TourRadar Team

Posted 5 years ago

“Everything seemed OK but they asked for a promo code and when I went to the chat site they said there wasn't one so I don't know if I received any discount”

Helpful Report

Posted 5 years ago

Hi William, Thank you so much for your review. We had a look at your booking and can see that the tour operator had an amazing sale running during the time you booked, and we can happily confirm this discount was applied to your total at the time of booking. From our understanding, you selected the ‘Apply Promo Code’ option on the booking page at the time of booking, meaning you would not have been able to submit your booking without entering a code. Any booking can be made without a promo code, however, so unselecting this option allowed us to move forward with your booking, as there were no valid promotions at the time. We’ll follow up with you personally to discuss any further feedback you may have and we hope you're excited about your upcoming adventure! Kind regards, The TourRadar Team

Posted 5 years ago

“It was nice and easy, and my questions were all answered.”

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Posted 5 years ago

“so far so good. I am still waiting on a response to the travel arrangement questions that I submitted a couple of days ago.”

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Posted 5 years ago

Hello Chad, Thank you for taking the time to leave us a review! We have had a look at your booking and it looks like an agent has since responded and answered all of your questions! We thank your for your patience and apologise for the slight delay! Response times are important to us and something that we are continually improving. After the Black Friday/Cyber Monday sale, we have been receiving a higher number of email inquires than usual! However, if you are after an instant response, our team of Travel Experts are available 24/7 via telephone and live chat! You have booked an amazing tour and there is no doubt that you will have a wonderful time! Best regards, The Customer Support Team

Posted 5 years ago

“The tour looks amazing! Little bit confusing when trying to book. Took a long time for confirmation and even now I’m still not sure of the total price.”

Helpful Report

Posted 5 years ago

Hello Lynda, Thank you very much for taking the time to leave a review! You have booked an amazing tour and there is no doubt that you will have a wonderful time while on tour. It seems that due to high volume over the Black Friday/Cyber Monday sale, the tour operator has received more inquiries and bookings than usual. However, we are currently partnering with them to make sure they reach out to you right away! We thank you for your patience and you can expect to hear from the operator very shortly! Best regards, The Customer Support Team

Posted 5 years ago

“it is too early to comment . I prefer to wait till my tour is over .”

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Posted 5 years ago

“Had some minor trouble on website. Do not like having to not book plane reservations until final confirmation is received. When will the final confirmation be received?”

Helpful Report

Posted 5 years ago

Hi Alan, Thank you for your valuable feedback! We can see that you have received confirmation of your booking, but it seems your specific departure is not yet guaranteed, since some tour operators require minimum numbers to operate. There is still plenty of time for other travellers to join your group, so if your departure becomes guaranteed, we will certainly let you know. Further to this, we regret to hear you had some issues with our website. We'll be in touch with you directly to gather feedback about your booking experience and to provide any assistance required. We’re always keen to hear from our customers, as your feedback is vital to our constant improvement. We look forward to speaking with you! Kind regards, The TourRadar Team

Posted 5 years ago

“Unfortunately I discovered that the website does not reflect in real time, how many places are left open. Otherwise, the service was excellent.”

Helpful Report

Posted 5 years ago

Hi Gillian, Thank you kindly for your review. While we strive to provide the most up-to-date information on the availability of a tour, there can be a small delay on our site when availability changes in the operator’s reservation system. Holds and bookings are also made and cancelled multiple times a day for any given departure and this greatly affects the availability. For this reason, if it looks like the trip is close to being sold out, our dedicated Customer Service Team is more than happy to immediately reach out to the operator and confirm the most updated availability status. If the tour operator is not within your timezone, our Customer Service Team will confirm the availability status with the tour operator and get back to you within 24-48 hours. Should you have any questions or concerns about anything at all, feel free to give us a call or chat with us online at any time. Our friendly customer support team is available to assist you 24/7 by phone or instant chat! Kind regards, The TourRadar Team

Posted 5 years ago

“Though my friend and I thoroughly enjoyed our 7 day Paris-Switzerland-Italy-Paris tour this summer that we booked on TourRadar, we were very upset to find that all the other people that we talked to on our tour paid less than half what we did. We paid $1,211 each, others paid $600 something for the exact same tour on Viator. TourRadar has a price guarantee, but it was our first tour and we didn't know how not to be scammed. Even right now the same tour we did, is on both sites at similar prices to above. Compare pricing!!”

Helpful Report

Posted 5 years ago

Hi there Brittany, Thank you kindly for your review. We have had a look at the most current pricing for your tour and can see that it remains very close to the price you paid at the time of booking. Whilst TourRadar does not set the pricing for any tour, we would be more than happy to look into this further for you and bring your concerns to the attention of your tour operator. Since your operator directly sets the pricing you see on our website, they are in the best position to comment on this difference. We will follow up with you directly via your booking page as soon as we have further information. Best regards, The TourRadar Team

Posted 5 years ago

“Mixed response: we booked the listed optional activity only to be told we couldn't actually book that activity in advance. Hmm. We gave the code for the 5% discount for having traveled with G adventure before but it wasn't applied. Now I have to email about that.”

Helpful Report

Posted 5 years ago

Hello Mia Kay, Thank you for taking the time to leave such great feedback! We have taken a look at your booking and can see that you were looking to add an amazing optional activity to the tour. It seems as though the operator has since made this activity available only while on tour. This gives you a bit more flexibility as you can decide while on tour if you would like to participate. Also, this makes sure that the payment goes directly to the local operator! As this will be your second trip with this specific operator, you are eligible for a 5% Loyalty Discount. As per the operator's terms, this discount cannot be combined with any other offers. You booked this tour with a huge 20% operator discount as well as further TourRadar savings! This will be a much better deal than taking the 5% Loyalty Discount! Thank you again for your feedback and we are sure that you will have a great time while on tour. Please let us know if you would like any further information or have any questions! Our Customer Support team is here and ready to help you 24/7, via phone, email and live chat! Best regards, The TourRadar Team

Posted 5 years ago

“Well the booking process was smooth. After booking my tour I planned my whole holiday around it Cuba and Mexico. Cuban adventures just cancelled my 8 day tour what am I supposed to do now. Travelling from Australia I can’t just change my dates. Very f...... disappointed ☹️”

Helpful Report

Posted 5 years ago

Hello Daniela, Thank you very much for taking the time to leave a review. We are very sorry to see that the tour operator has withdrawn your tour so close to the departure date. We can see that our Customer Service Team is in touch with you to take the necessary steps to find a solution to this matter. We understand how frustrating withdrawn tours are. As a booking platform, we have hundreds of available tours, so finding an alternative tour should be no problem at all! Our amazing Customer Service Team is available 24/7 and there is no doubt that they will continue to do their very best to get this issue resolved as quickly as possible! Kind regards, The TourRadar Team

Posted 5 years ago

“When asking is local beer included in the free stuff, Im told NO several times - despite READING IT IS. When I queried this again, I was told in NO UNCERTAIN TERMS it is not provided for free. Well I have the proof, so what now - stupid experience. If there were other 7-8 day cruises, I wouldnt be on this one tell ya :(”

Helpful Report

Posted 5 years ago

Hello Andrew, Thank you very much for taking the time to leave a review. After taking a look at your booking, we understand exactly where you are coming from. The information displayed on our tour page is provided directly by the operator of your tour or cruise. We thank you for your feedback and as such, we've already worked with the operator to update the tour listing on our site. This type of feedback continues to make sure that we provide a seamless and transparent booking experience. We have no doubt that you will have a great time on your cruise, and remember if there is anything we here at TourRadar can help you with in the future, we are available by phone and online chat 24/7. Kind Regards, The TourRadar Team

Posted 5 years ago

“Waited over 30 minutes on hold for agent one time 15 minutes another never got anyone. Went ahead and booked did not know I need a passport until got email. Call back in early morning got person who helped me”

Helpful Report

Posted 5 years ago

Hello there, We're sorry to hear we've kept you waiting! We certainly had some longer than usual wait times over the weekend and sincerely apologise for the inconvenience. We're glad we were able to assist you, however, and remain available should you need any further help preparing for your trip. If you have any further feedback as to how we might make your TourRadar booking experience even better, we'd love to hear from you! Happy Travels, The TourRadar Team

Posted 5 years ago

“TourRadar operates as a middle man for your bookings. They tend to charge you first for the whole amount, and latter contact the vendo and check availability. When it comes to communication with the vendors, you are left on your own. They monior the converstaion without interuptins or interference. If the deal goes south - the vendor is to blame! Tried to book a sailing trip where the original listed price was at $500. Had to wait for 4 days from the vendor to get back with news that I must pay extra $250 - due to a "highly demanded week". OK, not to fuss I agreed. only to be contacted again with info that now, if I still wann go must pay for an cabin upgrade @ $1500 p/p... Happily canceled this resevation with the wannabe pirate, however still had to wait for 2 weeks for my funds refund. Again, TourRadar newer interfered ?!”

Helpful Report

Posted 5 years ago

Hello Emil, Thank you for your sharing your booking feedback. You're absolutely correct, we are a marketplace for multi-day tours, but are not a tour operator. We connect travellers such as yourself, with tour operators all over the globe and the tours they have to offer, while providing you 24/7 customer service, competitive prices and the largest range of tours available online. We can confirm that all of the communication regarding your sailing trip was with our Travel Experts here at TourRadar. Unfortunately, the trip you requested to book was not able to accommodate another two travellers, so we worked with you to explore the alternative options. As we communicated in your booking page, your payment transaction was never executed, rather your funds were pre-authorised, pending the confirmation of your booking. As soon as we together, established that none of the alternatives we were able to offer (either cabin upgrade on your desired trip or alternative dates) would suit your travel plans, we released your pre-authorised funds which happened just two days after your original booking request was submitted. The standard time for pre-authorised funds to be released (by your bank) is 3 - 7 business days. We're disappointed to hear you feel that the service our TourRadar Travel Experts provided you, did not meet your expectations. We will be in touch with you directly to collect any further feedback you may have and remind you that our team is available 24/7 by phone or online chat should there be anything at all you need. Sincerely, The TourRadar Team

Posted 5 years ago

“We had a great deal of difficulty making contact with a person with you people, fortunately we had a brochure from a travel agent which answered our questions. The only query we had took a week for a reply,not acceptable in this day of the World Wide Web. The price however balances out the above.”

Helpful Report

Posted 5 years ago

Hi Myles, Thank you kindly for your review. We have had a look at your inquiry and booking history and can see that upon requesting further information from our team, we were able to get the operator to email you directly via our platform within less than 48 hours. We would like to respectfully remind you that we are available 24/7 via phone and live chat should you need any urgent assistance at any time. Thank you for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“It was so easy to book and the payment options worked well because we are two students traveling on a budget, However, there were incorrect dates offered to us and after paying for our down payment and booking flights based on our tour dates we were told it was offered by accident and we could change to another tour. We are now dealing with the repercussions of having to change flights and dates of accommodation that were based around the tour. Other than that it was a simple process and all the information given was relevant and helpful.”

Helpful Report

Posted 5 years ago

Hello Georgia, Thank you for taking the time to leave a review. We're glad to hear that the booking process was easy and that all information provided was relevant and helpful. We're sorry to hear that incorrect dates were offered upon booking, which has directly affected your flights. As we were unable to locate any correspondence regarding this in your booking page, we will follow up with you directly for some insight. Kind Regards, The TourRadar Team

Posted 5 years ago

“I booked (instant confirmation) a five day active adventure trip in Marrakech only for the tour operator failing to honor the booking due to apparently being sold out. This is despite the listing showing 10+ available spots on TourRadar for pretty much every day. Before booking, I confirmed with the operator that the booking would be guaranteed. I believe the entire point behind TourRadar is to provide a platform to easily see availability on their site and be able to plan a trip accordingly. My experience seems to counter that due to the false positive listings and ends up diminishing confidence in the reliability of this platform. Having said that, my sample size is one and it’s only fair to TourRadar that I give their platform another chance.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to leave a review of your booking experience. Many tour operators are responsible for manually adjusting the availability on our site for each departure, so we regret to hear that you’ve encountered some availability issues upon booking. While the tour operator has advised availability on a different departure date than the one the booking was placed under, it does appear that they have been responsive upon receiving your booking and have offered alternative departure dates to see if they fit within your travel plans. Thank you for your time and we will reach out to you directly for any additional feedback or questions you may have. Kind Regards, The TourRadar Team

Posted 5 years ago

“Although our trip was cheaper by booking with TourRadar, they added an unnecessary extra level of communication between us and the tour operator, On The Go Travel, leading to some delay and confusion in the overall process.”

Helpful Report

Posted 5 years ago

Hey Jonathan, Thank you very much for taking the time to leave a review. We have had a look at your booking and can see that our Customer Support team answered all your questions and responded to all inquiries via email within 24 hours. If you are after an instant response, our team of Travel Experts are also available 24/7 via phone and Live Chat. As the booking platform, we take care of all your booking needs! On the off chance that our Customer Support team is not able to answer all your questions, we partner with the operator directly to find out for you. As we are available 24/7, some of our Operating Partners are not. This can lead to some small delays when additional information is required from the Tour Operator outside of their normal business hours. When booking with TourRadar, not only do we offer the “Best Price Guarantee”, 24/7 Customer support, but you also earn TravelCredits with every booking made. These TravelCredits can be used toward any future tours booked with TourRadar. You have booked a fantastic tour and there is no doubt that you will have a wonderful time while on tour. Kind Regards, The TourRadar Team

Posted 5 years ago

“Who is taking me on a tour or where will they pick me up? Am I with other people? Is there a contact person? I was waiting a few days for more info but nothing has come up. So, now what? *UPDATE* Everyone- both Tourradar and the tour company reached out to me and everyone has been amazing so far. Can't wait for the tour! Thank you all! : )”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to review TourRadar. TourRadar works with over 2,000 different tour operators with 37,000 tours worldwide to bring you the biggest selection of scheduled, multi-city group tours. Each tour we offer has a dedicated tour details page where you can browse the details of the itinerary and the tour inclusions. TourRadar is the booking platform; we specialise in assisting you to book the tour. We can see you placed a booking two days ago and have received a confirmation email. Egypt Best Holidays is the tour operator; they run the tour and respond to tour enquiries. You can directly contact the tour operator on your booking conversation page to confirm specific tour details. A customer support team member will directly reach out to you to further discuss your review and provide assistance. Thank you for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,728 reviews