TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Kerry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Initially there was issue with booking. However It was resolved with chat feature as they are very busy with many bookings lately. I got it sorted out as I needed and my trip is a go. Overall pleased. Tour radar has been my go to for tours.”

Helpful Report

Posted 3 years ago

Hi John, Thank you for taking the time to leave us a review and provide us with some feedback. We regret that you had some trouble getting in touch with our team, but are thrilled to see that you were able to book your chosen adventure. A member of our team has been in touch with you directly to further discuss, and we look forward to answering any additional questions you may have leading up to your tour. We are available 24/7 via live chat, email, or phone and are happy to help! Kind regards, The TourRadar Team

Posted 3 years ago

“Easy to set up.”

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Posted 3 years ago

“The TourRadar website is very good and made the booking process very easy.”

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Posted 3 years ago

“Prompt replies from my tour operator in the organizing process. Would have liked screenshots of the travel app, but the human response has been excellent.”

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Posted 3 years ago

“I had a few questions I would have liked clarified a bit more, but overall the experience was easy”

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Posted 3 years ago

“The only part I was surprised by was not getting immediate confirmation. Stating this when booking would be helpful. I also would have liked the option to pay in full from the first page. This wasn’t a big deal to do two payments, but it is a preference. Very responsive to messages!”

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Posted 3 years ago

“Adding to the pervious review. There is a built in user confusion whjen booking and attempting to book everything at once. One books the basic trip then attends to the extras post booking. With this understood the customer response from Vacations to Go has been excellent.”

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Posted 3 years ago

“Nice and easy, thank you!”

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Posted 3 years ago

“booking was relatively easy but would have liked more information as to whether the tour was a guaranteed departure, I emailed and though my email was acknowledged immediately I had my answer about 2 days later. Their review process does not offer an accurate gauge for response times, it goes from 6-12 hours to over a week. I think that they could look into offering more comprehensive visa advice once the booking has been confirmed and deposited, but I understand that visa conditions change like the wind and it can be tricky. Overall, it has been a quite simple process and one I would repeat.”

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Posted 3 years ago

“Easy to follow through the steps from selection to final payment.”

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Posted 3 years ago

“It was simple and straightforward . Looking forward to the tour then I will fill out completley”

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Posted 3 years ago

“At first, the tour I booked didn't show up in my account on TourRadar com; this has been corrected, and the communication has been great.”

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Posted 3 years ago

Hi Suzanne, Thank you for your review! We can see, since this was written, you have been able to successfully access your booking page. One of our team will reach out to you soon, so we can discuss any difficulties you may have encountered and make sure you have a seamless experience going forward! Best regards The TourRadar Team

Posted 3 years ago

“No problem booking, very quick process. Had a little issue with the wrong rooms being booked but they rectified within seconds”

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Posted 3 years ago

“I had no issues and it went seamless.”

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Posted 3 years ago

“It was fairly easy.”

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Posted 3 years ago

“Had first problems with acceptence of my credit card; could be settled quickly by expert help from Tour radar”

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Posted 3 years ago

“It was Great”

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Posted 3 years ago

“Very easy and they gave me confidence in my choice”

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Posted 3 years ago

“Booking the tour was easy as! Once we had made a choice we simply hit the button and everything was confirmed within 24hrs including a checklist of things to consider. Couldn’t be simpler”

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Posted 3 years ago

“Communication with agencies is easy and booking a trip is straightforward”

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Posted 3 years ago

TourRadar is rated 4.5 based on 6,721 reviews