TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Everything was smooth and easy.”

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Posted 5 years ago

“I was very overwhelmed with all my options and I found the chat option fantastic to clear up small details and clarify information.”

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Posted 5 years ago

“The booking experience was easy. No problem. It also allows you to have a payment plan.”

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Posted 5 years ago

“easy and questions answered in a timely fashion. was a great experience”

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Posted 5 years ago

“Thank you very much for Heidi to give me very clearly helpful tips to book this trip.”

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Posted 5 years ago

Hi there Ngan Siu, Thank you so much for your lovely review! Here at TourRadar, we always make the point to celebrate individual agents for their great work - We have passed your feedback on accordingly to Heidi. We are so glad you have chosen TourRadar for your touring needs and remain available to assist you 24/7 via phone or live chat. Kind regards, The TourRadar Team

Posted 5 years ago

“My booking experience was good. TourRadar was quick to respond to all my questions and if the didn't know the passed on my message to the tour company. However I got a little bit overwhelmed with the amount of tours on offer and at times became lost in it all with what your offered what. All in all plesent experience so far.”

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Posted 5 years ago

Hi Stacee, Thank you so much for your review! When you perform a search on TourRadar's front page, you are provided you with 10 filters which can be very helpful in narrowing down your search results. Of course, with 40,000+ tour listings across 2,500+ operators on TourRadar, we can certainly understand that even applying multiple filters can generate a very long list of tours. If there is ever any doubt about tours that may appear similar, or if you need suggestions or information to figure out what best suits your travel needs, please do not hesitate to get in touch with our Customer Support team. We are available via phone and live chat 24/7 and would be more than happy to help. Kind regards, The TourRadar Team

Posted 5 years ago

“Efficient and smooth. Travel agent from Stunning Tours answered my question and helped with my booking with professional manner.”

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Posted 5 years ago

“Booking was OK except when it got to the sections where I had to put my daughter's info in which kept changing my responses which I found maddening. It kept saying put in the correct format and then changing the answers! Maybe it was just a glitch.”

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Posted 5 years ago

Hi Connie, Thank you for taking the time to provide your feedback! We apologise for the inconvenience you encountered when inputting your daughter's details. We investigated the issue and found out that it is indeed a glitch. Our technical team is currently working on fixing it, so it will not affect your future bookings. We would like to thank you very much for bringing this to our attention, as we are constantly working on driving improvements to the platform. Moreover, should you need any assistance at any point in time, note that our team of Travel Experts is available 24/7 via phone and live chat. We will be in touch with you directly via your booking page to provide further assistance. Kind Regards, The TourRadar Team.

Posted 5 years ago

“Easy to use user friendly for people like me who are not very computer savvy. Customer service was also good will use again”

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Posted 5 years ago

“Great discounts , very helpful customer service”

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Posted 5 years ago

“Excellent service!”

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Posted 5 years ago

“Easy to book and great communication.. ..”

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Posted 5 years ago

“The staff are so helpful. Any questions I had were answered so promptly. As a solo traveller booking with them made me at ease!”

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Posted 5 years ago

“Wow, easy peas”

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Posted 5 years ago

“Where do I start? They of course took my money straight way then ghosted me for weeks. After threatening to call my credit card company and challenge the charges did they send me my itinerary the day before I was to leave. Once I got to Bangkok I was NOT greeted at the airport but had to call and wait a long time for pickup. The hotel in Bangkok is antiquated at best and in a seedy part of downtown that I wouldn't go out after dark without a guard. The tour was okay but rushed. When I got to Pattaya I was placed in a car that had no trunk space because it was full of a speaker system and we had to stop for petrol a couple of times because he had souped up the car. Think of your worse Uber nightmare then multiply by 10. We were late and I nearly missed my tour there for Pattaya which is okay. Coral Island is a mini Rio de Janeiro. Gross! When I got back to the hotel and got my room it was so gross it looked like a 70s Section 8 tenement in NYC during the 70s. The bathroom was flooded because the toilet leaked at the base. They called housekeeping she threw my bath towels on it wiped it up and left. I know I have no bath towels. When I went in the bathroom five minutes later it was flooded again. The room was moldy, you could see rat droppings under the edge of the bed. I insisted on a different room. I didn't think they could make it worse and yet they managed. This room the window won't shut so I had to stuff toilet paper in the cracks to keep out mosquitoes, the bathroom shower is covered in mold, the bed doesn't look like the sheets have been changed, there's questionable stains on the couch (Pattaya is know for its sex trade and this hotel rents by the hour too- booked for me by TourRadar) and I had to clean the room's surfaces because it was all sticky! I have over 40+ pictures of the disgusting rooms I've been in but the worst part is I was awakened by a cockroach running over my face at 2:30 in the morning! There were MORE in the bathroom running over my things. I have contacted TourRadar and asked to be extracted giving up the rest of the tour and I'm waiting for them to either A) PUT ME IN ANOTHER HOTEL or B) send me back to Bangkok. What an absolute NIGHTMARE FROM HELL!!!! So by all means if you want to experience a Third World Vacation, shabby treatment where they grab your money and don't talk to you sending you to the worst places they could probably imagine and get away with legally then book with TourRadar. I will never book with them again I have put it on my blogs to never book with them - this is absolutely a nightmare from which there is no escape! The company I used in Tokyo was brilliant. TourRadar needs to be reevaluated. I wonder who they've paid to get their alleged corporate endorsements”

Helpful Report

Posted 5 years ago

Hi There, We are very sorry to hear your touring experience is currently not meeting expectations. We have had a look at your booking and can see that your tour operator is being proactive in assisting you with the situation, both via your booking page and in-destination. As your booking agent, TourRadar is monitoring the situation closely to ensure that the operator provides you with timely and prompt assistance.    Upon your return, our dedicated Customer Relations Team will be reaching out to assist you with submitting a formal complaint to your tour operator, should you wish to do so. It is our aim as your booking agent to facilitate a fair resolution between you and your tour operator. Best Regards, The TourRadar Team

Posted 5 years ago

“Extremely easy to book my tour - I was guided through the needed information with no trouble whatsoever. Their communication was friendly and helpful as they answered all of my many questions. Will definitely book with them again.”

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Posted 5 years ago

“I was a bit apprehensive but booking this tour could not have been easier. I used the chat feature to ask a couple of questions and they were very responsive.”

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Posted 5 years ago

“Tourradar is very organization. The assistant has a lot of experience when I have a questions. They are willing to help me right away. They are good taking care of the people. I am highly recommended this Tourradar. I would come back again.”

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Posted 5 years ago

“Price kept changing. Company had problems registering 2 people who each want to pay their own share of a twin room.”

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Posted 5 years ago

Hi there, We thank you for your valued feedback, however, we sincerely regret to hear you had some difficulty during the early stages of the booking process. We have taken a look and can see that your bookings were made separately. Therefore, our team were aware of this, working closely with your tour operator to assure that the correct quote was set up. When travellers are together but the bookings are made separately, this is a process that may need to occur, in order to customize a quote to a traveller's specific requirements. As this operator was based in the local country, this can sometimes take 2-4 business days to collaborate due to time zone differences and office hours. However, we are very glad to see that the pricing was updated and the room preferences corrected not long after you made your booking. We’re happy you and your travel partner are confirmed on an amazing touring experience, that you are no doubt looking forward to! We will endeavour to have a member of our customer support team follow up with you personally. We also advise that our Customer Support team is available 24/7 by phone or online chat if you should require any further assistance with your booking going forward. Kind Regards, The TourRadar Team

Posted 5 years ago

“The whole process was effortless and easy.”

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Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews