TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“My initial request for information was quickly responded to. And the booking procedure was fast and efficient and easy yo understand.”

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Posted 5 years ago

“Easy booking, everything was clear and simple to follow.”

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Posted 5 years ago

“The booking was easy and clear.”

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Posted 5 years ago

“Great follow up and support from the team!”

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Posted 5 years ago

“Could'nt fault it! Haven't had occasion to call Customer Service as yet. Only booked the trip yesterday.”

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Posted 5 years ago

Hi there John, Thank you so much for choosing TourRadar - We truly appreciate your review! One of the great things about booking with TourRadar, is that if you ever have questions about anything or need assistance with anything at all, we are available to help 24/7. If you don't feel like calling, remember that we are also available 24/7 via live chat! Kind regards, The TourRadar Team

Posted 5 years ago

“The TourRadar website provided a quite few options to select the trip we were looking for. The booking was very straithforward and we got the confirmation in short time.”

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Posted 5 years ago

“We took tour radar last year for iceland, doing the same for baltic! Very very good!”

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Posted 5 years ago

Hi Maria Teresa, Thank you for your amazing feedback! We are glad to have you onboard for a new adventure. With each tour booked on TourRadar, travellers earn Travel Credits. The more you book with us, the more credits you will cumulate for the future reservations! We then hope we will be able to welcome you for the years to come as well. We wish you a great day and a fantastic time in the Baltic States. Happy Travels! The TourRadar team

Posted 5 years ago

“I checked the tour schedule via Tourradar, which was very smonnth.”

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Posted 5 years ago

“Nothing special, everything seemed to be clear. Our decision was based on the positive reviews.”

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Posted 5 years ago

“Everything was smooth and easy.”

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Posted 5 years ago

“I was very overwhelmed with all my options and I found the chat option fantastic to clear up small details and clarify information.”

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Posted 5 years ago

“The booking experience was easy. No problem. It also allows you to have a payment plan.”

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Posted 5 years ago

“easy and questions answered in a timely fashion. was a great experience”

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Posted 5 years ago

“Thank you very much for Heidi to give me very clearly helpful tips to book this trip.”

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Posted 5 years ago

Hi there Ngan Siu, Thank you so much for your lovely review! Here at TourRadar, we always make the point to celebrate individual agents for their great work - We have passed your feedback on accordingly to Heidi. We are so glad you have chosen TourRadar for your touring needs and remain available to assist you 24/7 via phone or live chat. Kind regards, The TourRadar Team

Posted 5 years ago

“My booking experience was good. TourRadar was quick to respond to all my questions and if the didn't know the passed on my message to the tour company. However I got a little bit overwhelmed with the amount of tours on offer and at times became lost in it all with what your offered what. All in all plesent experience so far.”

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Posted 5 years ago

Hi Stacee, Thank you so much for your review! When you perform a search on TourRadar's front page, you are provided you with 10 filters which can be very helpful in narrowing down your search results. Of course, with 40,000+ tour listings across 2,500+ operators on TourRadar, we can certainly understand that even applying multiple filters can generate a very long list of tours. If there is ever any doubt about tours that may appear similar, or if you need suggestions or information to figure out what best suits your travel needs, please do not hesitate to get in touch with our Customer Support team. We are available via phone and live chat 24/7 and would be more than happy to help. Kind regards, The TourRadar Team

Posted 5 years ago

“Efficient and smooth. Travel agent from Stunning Tours answered my question and helped with my booking with professional manner.”

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Posted 5 years ago

“Booking was OK except when it got to the sections where I had to put my daughter's info in which kept changing my responses which I found maddening. It kept saying put in the correct format and then changing the answers! Maybe it was just a glitch.”

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Posted 5 years ago

Hi Connie, Thank you for taking the time to provide your feedback! We apologise for the inconvenience you encountered when inputting your daughter's details. We investigated the issue and found out that it is indeed a glitch. Our technical team is currently working on fixing it, so it will not affect your future bookings. We would like to thank you very much for bringing this to our attention, as we are constantly working on driving improvements to the platform. Moreover, should you need any assistance at any point in time, note that our team of Travel Experts is available 24/7 via phone and live chat. We will be in touch with you directly via your booking page to provide further assistance. Kind Regards, The TourRadar Team.

Posted 5 years ago

“Easy to use user friendly for people like me who are not very computer savvy. Customer service was also good will use again”

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Posted 5 years ago

“Great discounts , very helpful customer service”

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Posted 5 years ago

“Excellent service!”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews