TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“thanks for a rewarding tour of the Scottish highlands. Very reasonably priced, excellent accommodation and the highlight was our very experienced driver, who is funny, so knowledgeable and went the extra mile. He made the trip what it was......GREAT. Was humbled by the magnitude of the mountains. Thanks so much .”

Helpful Report

Posted 4 years ago

Hi Ruth, Nothing warms our hearts more than happy travellers! If you haven’t already, please kindly leave a tour review so your tour operator knows what a wonderful time you had on tour. It's been a pleasure assisting with your booking and thank you for letting TourRadar be a part of your booking journey. We can’t wait to assist you with your next adventure. Kind regards, The TourRadar Team

Posted 4 years ago

“Booking with TourRadar was simple since the site is very user friendly.”

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Posted 4 years ago

“Very disappointed in their response to Coranavirus pandemic. Obviously not concerned about welfare of individuals. They dont care about health of older people who are advised to cancel their booking due to high level of risk of adverse outcome if infected. TourRadar WILL NOT RELAX their cancellation policy in this unique situation. I am having to pay 30% of tour cost when cancelling and if I leave it another few days it will be 60%!@ Do not recommend this company.”

Helpful Report

Posted 4 years ago

Hi Carol, Thank you for your feedback. As a booking platform, TourRadar is not responsible for and does not set the terms and conditions for cancellation, as these are decided by each individual operator for their tours. We are bound to these, as are you, the traveller, who agreed to them at the time of booking. With the current global health situation, government advisories and flight restrictions changing not just daily but multiple times every day, operators are working hard to ensure they're making the best decisions they can for their travellers. Trafalgar, the operator for your tour, has suspended all of their departures up until the 30th April, for tours to Europe, UK, the Middle East, Argentina, India, Asia, New Zealand, Australia and Africa. Their tours to The Americas are still currently running as per normal. We've had a look at your booking and as it is a North American tour departing in May, we can see this is currently unaffected and Trafalgar is still running this tour. With the situation constantly evolving, they will aim to keep it this way and only suspend the tour if and when it's deemed necessary. First and foremost, traveller safety is their top priority. We would like to kindly let you know that TourRadar is currently working on convincing operators to relax their terms and conditions in order to face the current situation. We are doing all we can to assist our customers in this crisis situation, but are still bound to each individual operator's policy. We can see your cancellation is currently in progress, and will reach out to you shortly via your booking page, once we have an update. Kind Regards, The TourRadar Team

Posted 4 years ago

“HI I BOOK A 14 DAYS MEDITERANEAN DELIGHTS TOUR IN 12/10/19 MY LIFETIME VACATION, MY TOUR BEGINS IN 6/6/2020 COUNTRIES TO VISIT SPAIN, FRANCE,ITALY TODAY IS 3/14/2020 WE ARE ON A PANDEMIC CORONA VIRUS ALERT I CALL TOURRADAR FOR A REFUND ON MY TOUR VACATION AND THEIR RESPONSE IS TO WAIT AND THEY WOULD LET ME KNOW WHAT COURSE OF ACTION THEY WOULD TAKE I THINK IS PATHETIC THAT THEY CANNOT ACKNOWLEDGE THAT THEIR IS A MAJOR WORLD HEALTH PROBLEM AND THEY SHOULD REFUND MY DEPOSIT.”

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Posted 4 years ago

Hi Eddy, Thank you for your feedback. As a booking platform, TourRadar is not responsible for and does not set the terms and conditions for cancellation, as these are decided by each individual operator for their tours. We are bound to these, as are you, the traveller, who agreed to these at the time of booking. With the current global health situation, government advisories and flight restrictions changing every day, operators are working hard to ensure they're making the best decisions they can for their travellers. Cosmos, the operator for your booking, has currently suspended all of their departures globally up until the 30th April. For departures after this point, including your's, they have a lenient policy in place that allows you to change the date/tour without penalties. However, deposits remain non-refundable for cancellations, as per their terms. We will be in touch with you shortly via your booking page to further clarify this for you, and to give you your options in full. Kind Regards, The TourRadar Team

Posted 4 years ago

“The tour was great. I saw everything I wanted , and even a little more. Tours were conducted by experienced and knowledgeable guides. The sea, temples, sights - all at the highest level, and the price is acceptable. I recommend it!”

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Posted 4 years ago

“To be honest, I was pleasantly surprised - everything works like clockwork, not a single interruption for the entire time of operation, which is rare in the modern world. Technical support responds quickly, works around the clock and solves all problems. Hosting is reliable, reasonable price, user- friendly interface, everything is on top. Professionals work here.”

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Posted 4 years ago

“My tour to Egypt was fantastic. Value for money is unbelievable. Our tour guide Mena Nashaat was amazing. All I can say is He - my habibi, my King Mena was the best tour guide ever. If I will go back to Egypt...I hope he will be my tour guide again. Highly recommend!!!! Superb! Job well done King Mena - my habibi.”

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Posted 4 years ago

“Lots of tours to choose from with a wide range of prices.”

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Posted 4 years ago

“DO NOT BOOK WITH THIS COMPANY. THEY PROMISE 100% REFUND IF THEY CANCEL - THEN REFUSE TO REFUND WHEN THEY CANCEL. They can't be trusted. They don't answer emails or calls. They give you less than 48 hours notice - when you're already in transit, no less with a sorry, but we'll be keeping your money email. That's it. Their response to this special situation has been to change their policy to benefit them and only them, not the client. Stay away and save your money.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your feedback. As a booking platform, TourRadar is not responsible for and does not set the terms and conditions for cancellation, as these are decided by each individual operator for their tours. We are bound to these, as is the traveller. With the current global health situation, government advisories and flight restrictions changing not just daily but multiple times every day, operators are working hard to ensure they're making the best decisions they can for their travellers. That is why in this instance, Intrepid Travel unfortunately had to cancel your tour. We would like to kindly let you know that TourRadar is currently working on convincing operators to relax their terms and conditions in order to face the current situation. We are doing all we can to assist our customers in this crisis situation, but are still bound to each individual operator's policy. This is an unprecedented situation where government bodies have made it impossible to run tours. We are currently communicating with the tour operator to get more information about this and can get back to you once we better understand the situation We will be in touch with you shortly via your booking page to communicate further with you. Kind Regards, The TourRadar Team

Posted 4 years ago

“BE CAREFUL!!!!! WORSE COMPANY EVER!! They literally only care about taking your money. I tried to cancel my trip three months in advance due to corona virus concerns and they said I would only receive 50% of my refund because they had booked flights and hotels already. Then when I asked for proof (I hadn’t given them my passport number yet so they couldn’t have booked any flights) they refused to send me any receipts. I was bullied into changing my dates where they again tried to charge me another $800. I changed it and after finding out they were charging me $800 I chose to cancel. The same day US put travel bans on Europe For corona virus,and they responded by saying “well you already changed your dates so you will still only get a 50% refund. THEY ARE AWFUL HUMAN BEINGS!!! I’ve never written a bad review anywhere but I will post this EVERYWHERE! No one should have to deal with these kind of people. Still haven’t even received my 50% refund. $3700 total.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback. TourRadar, as a booking platform, is working with many operators who all have their owns terms and conditions and cancellation policies. Operators are monitoring the situation closely as the governmental advisories are being updated every day. We can see that your operator applied their usual terms and conditions because your travel date is at the moment set for August. However, we understand that it was originally closer and that you changed the date specifically because of the virus. We will then reach out to your operator and ask if they would be able to make an exception on this case. We would like to kindly let you know that TourRadar is currently working on convincing operators to relax their terms and conditions in order to face the current situation. We are doing all we can to assist our customers in this crisis situation, but are still bound to each individual operator's policy. We will be in touch with you shortly via your booking page once we have more information. Kind Regards, The TourRadar Team

Posted 4 years ago

“Very efficient, and quick. All info sent immediately.”

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Posted 4 years ago

“Easy. Fast. Perfect”

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Posted 4 years ago

“You go online. You pick your tour. Pay and you are done. Easy”

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Posted 4 years ago

“Managed to cancel my booking and score a full refund. Bit of miscommunication but all sorted at the end. All thanks so Claire from tourradar for sorting things out for me. Would have beem wonderful experience if I could travel with my original plan which unfortunately shattered due to Covid outbreak but you never know may be next time. Till then stay safe everyone.”

Helpful Report

Posted 4 years ago

Hi Arbin, Thank you for your review, we’re glad to hear that any initial miscommunication was resolved and are happy to hear your tour operator was able to consider your refund request. We wish you all the best and hope to hear from you once it’s safe to travel again! Kindest Regards, The TourRadar Team

Posted 4 years ago

“Quick and easy informative and cheap really good information on the tours Will book again”

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Posted 4 years ago

“TourRadar customer services are excellent, I am able to rebook my Danube River Cruise due to Coronavirus without any problems, the agents of Touradar are very polite, understanding and promptly accommodate our concern.”

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Posted 4 years ago

Hi Thuy Thanh, Thank you very much for your kind feedback! The evolution of COVID-19 has been unprecedented, but our team has been consistently working hard to help find the best solutions for our travellers during this crisis. We're so pleased we were able to do this for you, and ease your concerns. We hope you continue to stay safe and healthy in the meantime, and we look forward to assisting you again soon! Kind Regards, The TourRadar Team

Posted 4 years ago

“Great, was able to make changes and saved $”

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Posted 4 years ago

“Easy to book! Great experience!”

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Posted 4 years ago

“Tourradar is great. They resolved my Europe Tour predicament to my satisfaction in the light of the present coronavirus catastrophe. My booking is rescheduled for late next year without a cancellation fee. I recommend tour radar for their understanding and timely assistance.”

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Posted 4 years ago

Hello Ashley, Thank you very much for taking the time to leave a review. We have had a chance to take a look at your booking and see that you canceled your tour on March 2nd. This was before the Italian Government placed an Italy-wide lockdown in the region. Expat Explore have since changed the itinerary for this tour and it no longer enters Italy whatsoever. We will reach out to you soon to go over your tour options at this stage. As your booking platform, our terms and conditions mirror those directly from the tour operator. At the time of cancellation, your tour was still operating as scheduled. However, as the situation changed, Expat Explore made alternative arrangements for their upcoming tour based on the new information. We understand that this is a frustrating situation and one that continues to change based on decisions that are out of anyone's control. Saying this, we are monitoring the situation very closely and doing all we can to help travelers at this time. Again, though your tour is currently canceled, we will be reaching out to you very shortly to go over your tour options now that the tour does not head into Italy. Kind Regards, The TourRadar Team

Posted 4 years ago

“I always find it so easy booking with TourRadar and know that I am definitely getting the best price and customer services. Its so easy researching for a trip with all the tours in one site.”

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Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews