TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My tour was confirmed just over 48 hours after booking. Details of the booking were then sent immediately. Everything was great”

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Posted 6 years ago

“Website very user friendly. They kept me up to date with what stage my booking was at. Prompt reply to all my queries. I will recommend Tour Radar to others and use them again myself.”

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Posted 6 years ago

“nice website, but dude, cut the number of emails. way too much emails”

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Posted 6 years ago

Hello Thibault, Thanks for your feedback. We understand not everyone is interested in promotional material, and we’re sorry to hear you received more emails than you might have liked. You can manage your subscriptions by logging into your account, or by simply clicking on unsubscribe at the bottom of our promotional emails. Regards, The TourRadar Team

Posted 6 years ago

“Accountability”

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Posted 6 years ago

“They assisted, but I received the wrong information. Had to call a second time to get everything straight. But, they were good about trying to make things right.”

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Posted 6 years ago

“Easy to use”

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Posted 6 years ago

“Easy to use website and great customer service.”

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Posted 6 years ago

“Quick phone contact when needed”

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Posted 6 years ago

“Prompt reply to enquiries.”

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Posted 6 years ago

“The agent I dealt with, Jesse, was very helpful, knowledgeable and responsive to all requests. I felt confident that he would provide the correct information that I needed.”

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Posted 6 years ago

“With TourRadar it is very easy to see a range of tours from various operators to find your best fit”

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Posted 6 years ago

“Made my tour and room bookings via tour radar and the experience was great. They answered every query very quickly even if I had my bookings confirmed. Cant wait for my tour to come!”

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Posted 6 years ago

“easy to use helpful info quick reply to questions well done”

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Posted 6 years ago

“You answer your customer's request.”

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Posted 6 years ago

“TourRadar provided several tour choices and operators. Responses to questions and inquiries are usually within promised hour, except during busy times. I would recommend this agency to relatives and friends.”

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Posted 6 years ago

Hi Felicitas, Thank you for providing us with your booking experience. We are happy to see that you've enjoyed working with us. Our customer support team is available 24/7 by phone and live chat to be there whenever your questions pop up. When you book a tour or refer a friend to TourRadar, you earn travel credits that can be applied on any future trip you book through us. The credits are displayed on the tour booking page, and of course, you can combine these with any valid operator discounts too. have a great time exploring Europe this Fall. If there's anything else we can do to help out before you go, just let us know. Cheers, The TourRadar Team

Posted 6 years ago

“easy to find tour that i want,and is clear”

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Posted 6 years ago

“Nice rep.”

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Posted 6 years ago

“Not sure since the tour has not happened you. My name is Dolores Ledono Calano. Please note cause that's the name on my passport. Thanks”

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Posted 6 years ago

“I called and always talked to a real person who spoke English and understood my question; the tour operator Rabbies was much more difficult to get info from. I did book because there were only 3 seats left. I cancelled my tour on Viator because they never had anyone answer or try to get you an answer. I have not gotten my voucher as of yet”