TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“After waiting for responses from other tour providers, I stumbled on TourRadar on the internet. I found a great Africa budget safari, but asked some questions. Your radar sent an immediate response, and I booked! All our interaction has super! I am very satisfied.”

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Posted 3 years ago

“Telefonisch konnte ich niemand erreichen. Online war sehr gut!”

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Posted 3 years ago

Hallo! Vielen Dank für Ihre Bewertung! Wir wissen, dass Sie einige Schwierigkeiten hatten, jemanden am Telefon zu erreichen, was möglicherweise auf ein hohes Anrufvolumen zurückzuführen ist. Wir freuen uns jedoch sehr, dass unser Kundensupport-Team Sie sofort bei unserer Online-Chat-Funktion unterstützen konnte. Wir freuen uns auch sehr, dass Sie sich für ein unglaubliches Abenteuer entschieden haben und können es kaum erwarten, Sie loszuschicken! Wir helfen Ihnen gerne weiter, falls dies jemals erforderlich sein sollte - wir sind für Sie jederzeit per E-Mail, Telefon oder Online-Chat erreichbar! Mit freundlichen Grüßen, Das TourRadar-Team.

Posted 3 years ago

“excellent customer service and professional service. Super easy and secured.”

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Posted 3 years ago

“Very easy website to manage your booking. The people are really helpful with booking also. Great trips and prices.”

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Posted 3 years ago

“I have used TourRadar as my booking agent perhaps a dozen times and I've yet to be disappointed.”

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Posted 3 years ago

Hi Raymond, It's lovely to receive this great feedback from a loyal customer, thank you! As the biggest online marketplace for multi-day tours, we are confident that even for the most avid traveller like yourself, you will always be able to find your next adventure through TourRadar - we can't wait to assist you again then! Best regards The TourRadar Team

Posted 3 years ago

“All done on line, including a written "chat" to clarify something. Quick and easy. Excellent communications followed so I had all the information needful in advance.”

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Posted 3 years ago

“I was very pleased that Ella was so knowledgeable and friendly”

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Posted 3 years ago

“Tour radar makes it easy and entertaining to search for and compare many touring opportunities. The booking process is easy, with direct contact with the tour operator. Tourradar answers all questions quickly and is available to assist in the process.”

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Posted 3 years ago

“Booking with TourRadar is very easy with all the information upfront from the moment you start looking for options until the time you book. If you have a question like I did answer was receive very quickly, so make a decision of which tour to take was easy without any problem at all.”

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Posted 3 years ago

“Easy booking process and tours have all the details to make a decision.”

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Posted 3 years ago

“Thank you customer representative, Taylor for prompt response and resolving my problem with the booking of the tour”

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Posted 3 years ago

Hi Lyubov, Thank you for your review! TourRadar pride ourselves on our level of service, so it's great to hear Taylor was able to promptly work through the steps involved to get you rebooked on a new tour! We wouldn't expect anything less. We look forward to assisting you again in the future! Best regards The TourRadar Team

Posted 3 years ago

“Booking a trip with TourRadar was quite painless. Required only a small deposit at time of booking and after inputting my essential information to book, an immediate email response helped me create an account to keep track of what I need to do next before my trip including a count down I can look at anytime I want to get more excited for my trip!”

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Posted 3 years ago

“Booking process is easy and response from Tour Radar is quick and thorough”

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Posted 3 years ago

“Easy fast. Informative”

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Posted 3 years ago

“There was a slight issue with using a credit but overall it was great. Staff were very helpful and very responsive to all my inquiries.”

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Posted 3 years ago

Hi there, Thank you for leaving a review of your booking experience! We’re glad to hear that any concerns you initially had with your credits were promptly resolved by our helpful and responsive team and hope you have a wonderful time on tour! Kind regards, The TourRadar Team

Posted 3 years ago

“It took a while to get a response as I had queries about my booking. Once Joe became involved it was 5* all the way as he was proactive and extremely helpful. Due to the delay in responding to my emails - pre-Joe I have to knock off a star.”

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Posted 3 years ago

Hey Noel, Thank you for your review! We recognize that response times have been affected by the current global situation and sincerely appreciate your understanding during this time. We're pleased to hear that Joe has been proactive and helpful and we will strive to continue delivering that 5-star experience. Please never hesitate to reach out to us if you have any further questions, we are available 24/7 and always delighted to assist! Kind regards, The TourRadar Team

Posted 3 years ago

“very professional & knowledgable”

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Posted 3 years ago

“Rápido, pratico e com bons preços”

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Posted 3 years ago

Hey Nicole, Thanks so much for taking the time to leave us a review. We're so pleased you found our site fast and easy to use, we've worked hard to make that happen! As for the great prices; TourRadar offer a price match guarantee to ensure we always offer you your next adventure at the best available cost. Have an amazing time on tour! Best regards The TourRadar Team

Posted 3 years ago

“I appreciated the ability to interact through the Tour Radar website with the tour provider and get my questions answered.”

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Posted 3 years ago

“Very helpful friendly service”

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Posted 3 years ago

TourRadar is rated 4.6 based on 6,711 reviews