TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Good communication, reply to queries within 24 hours usually. Prices comparable to other agencies and sometimes cheaper.”

Helpful Report

Posted 3 years ago

“Excellent customer service. Always went above and beyond to make the customer happy. I will use Tourradar and I recommend them to all my friends.”

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Posted 3 years ago

“Booking was super easy! I had been looking at a specific tour package for about 4 months, planned it all out, and when it came time to buy- all my info and selections were saved. Each time I would look at it and refresh the page, it would show updated costs. With covid-19 going on we had some questions about how the tour company was handling testing while on our trip- and we were informed that they schedule the testing to come out to the hotel 3 days before the end of the trip- which is handy. Once we booked, we were contacted by Hany. Hany gave us all the info for the tour and has been super helpful with any of our questions. Overall the booking process was really easy and efficient.”

Helpful Report

Posted 3 years ago

Hi Mike! Thank you for your wonderful feedback; it's lovely to hear of your positive booking and customer experience! We take great pride in our booking and inquiry system which aims to make the process as easy as possible for our customers, and we are always developing and improving it! We're also happy to hear your tour operator has been very helpful and quick to respond to your questions and booking request! TourRadar wishes you all the best and we can't wait to be sending you off on the trip of a lifetime! Kindest Regards, The TourRadar Team

Posted 3 years ago

“Very good!! They provided detailed information; and were ready to answer questions whenever needed!”

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Posted 3 years ago

Hey Beverly! Thank you for your wonderful feedback; it's lovely to hear of your positive booking and customer experience and we love hearing from our return customers! We thrive on answering any and all travel questions that may come up! If we do not know the answers, we can surely find them for you! We have no doubt you’ll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Kindest Regards, The TourRadar Team

Posted 3 years ago

“Very competant!”

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Posted 3 years ago

“Tourradar is great, wonderful. I would recommend it to all my friends. I have booked my trip and will choose Tourradar as the only one to book my future literaries. Staff are friendly, helpful hardworking and easy approachable.”

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Posted 3 years ago

Hi Jianhong! Thank you for your wonderful feedback; it's lovely to hear of your positive booking and customer experience, and of your recommendation to others! It's great to hear kind words spoken about our staff too. We'd love to assist you, or your family and friends, with finding and booking that next dream tour, and can't wait to send you off on this one! We wish you all the best. Kindest Regards, The TourRadar Team

Posted 3 years ago

“This is our 3rd booking with ToudRadar. We had a great experience on the first two and we are looking forward to this one! Brian”

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Posted 3 years ago

“It is easy to make a booking, and quick response for regular questions. I booked 4 trips in two days.”

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Posted 3 years ago

Hi Michelle, Thanks for your review! We're pleased to hear that the booking process has been easy and that you've been receiving quick responses for the most part. We would be happy to address the problem you're referring to and will be reaching out to you shortly to learn more. Kind regards, The TourRadar Team

Posted 3 years ago

“I took more time in selecting our Europe tour from a variety of choices. Once I made my decision, It took only two minutes to make my booking through TOUR RADER. As I made payment of 10% advance money as advance, I got my receipt and intimation in no time. I have an excellent booking experience, everything is crystal clear, rules & regulations etc. is also spelt out.”

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Posted 3 years ago

“Quick and easy and u r kept updated of your booking”

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Posted 3 years ago

“After waiting for responses from other tour providers, I stumbled on TourRadar on the internet. I found a great Africa budget safari, but asked some questions. Your radar sent an immediate response, and I booked! All our interaction has super! I am very satisfied.”

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Posted 3 years ago

“Telefonisch konnte ich niemand erreichen. Online war sehr gut!”

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Posted 3 years ago

Hallo! Vielen Dank für Ihre Bewertung! Wir wissen, dass Sie einige Schwierigkeiten hatten, jemanden am Telefon zu erreichen, was möglicherweise auf ein hohes Anrufvolumen zurückzuführen ist. Wir freuen uns jedoch sehr, dass unser Kundensupport-Team Sie sofort bei unserer Online-Chat-Funktion unterstützen konnte. Wir freuen uns auch sehr, dass Sie sich für ein unglaubliches Abenteuer entschieden haben und können es kaum erwarten, Sie loszuschicken! Wir helfen Ihnen gerne weiter, falls dies jemals erforderlich sein sollte - wir sind für Sie jederzeit per E-Mail, Telefon oder Online-Chat erreichbar! Mit freundlichen Grüßen, Das TourRadar-Team.

Posted 3 years ago

“excellent customer service and professional service. Super easy and secured.”

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Posted 3 years ago

“Very easy website to manage your booking. The people are really helpful with booking also. Great trips and prices.”

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Posted 3 years ago

“I have used TourRadar as my booking agent perhaps a dozen times and I've yet to be disappointed.”

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Posted 3 years ago

Hi Raymond, It's lovely to receive this great feedback from a loyal customer, thank you! As the biggest online marketplace for multi-day tours, we are confident that even for the most avid traveller like yourself, you will always be able to find your next adventure through TourRadar - we can't wait to assist you again then! Best regards The TourRadar Team

Posted 3 years ago

“All done on line, including a written "chat" to clarify something. Quick and easy. Excellent communications followed so I had all the information needful in advance.”

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Posted 3 years ago

“I was very pleased that Ella was so knowledgeable and friendly”

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Posted 3 years ago

“Tour radar makes it easy and entertaining to search for and compare many touring opportunities. The booking process is easy, with direct contact with the tour operator. Tourradar answers all questions quickly and is available to assist in the process.”

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Posted 3 years ago

“Booking with TourRadar is very easy with all the information upfront from the moment you start looking for options until the time you book. If you have a question like I did answer was receive very quickly, so make a decision of which tour to take was easy without any problem at all.”

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Posted 3 years ago

“Easy booking process and tours have all the details to make a decision.”

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Posted 3 years ago

TourRadar is rated 4.5 based on 6,721 reviews