TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“The booking process is simple. But yes there is always a but.. I wanted to see if si gle supplment was available and how much it would cost. Sometimes I had to start the booking process to get the information, I also had to message some tour operators for the details as they were not on the booking page. Once you have entered into the booking process even though just out on price discovery, you get bombarded with e-mails "are you still interested in xyz trip". More details upfront please”

Helpful Report

Posted 4 years ago

Hello Jeanette, Thank you for taking the time to leave a review of your booking experience. We are delighted to hear that the booking process has been simple! Concerning single supplement pricing, this is available in the 'Book Now' page for any selected departure date. While most tour operators are responsible for inputting this information, there are certain factors such as limited availability and approximate costs that directly influence whether the pricing is displayed on the 'Book Now' page. Generally speaking, tour operators who have mandatory single supplements will make it known in the ‘Book Now’ page whether there’s a cost for solo travellers. We regret to hear that you have been bombarded with emails from us as this was never our intention. As travellers may sometimes mistakenly navigate from their ‘Book Now’ page, this does provide them with the opportunity to pick up where they last left off before submitting their booking. If these emails are too frequent, please look at adjusting your email notification settings in your TourRadar account. Thank you for your continued support and have a wonderful day! Kind Regards, The TourRadar Team

Posted 4 years ago

“Everything seemed OK but they asked for a promo code and when I went to the chat site they said there wasn't one so I don't know if I received any discount”

Helpful Report

Posted 4 years ago

Hi William, Thank you so much for your review. We had a look at your booking and can see that the tour operator had an amazing sale running during the time you booked, and we can happily confirm this discount was applied to your total at the time of booking. From our understanding, you selected the ‘Apply Promo Code’ option on the booking page at the time of booking, meaning you would not have been able to submit your booking without entering a code. Any booking can be made without a promo code, however, so unselecting this option allowed us to move forward with your booking, as there were no valid promotions at the time. We’ll follow up with you personally to discuss any further feedback you may have and we hope you're excited about your upcoming adventure! Kind regards, The TourRadar Team

Posted 4 years ago

“The booking itself was actually as expected but after we had booked (and been approved since we are over age limit), it took four days to be "confirmed." That meant we didn't want to book flights until confirmed. This makes it extremely awkward to book a trip when it has to be strung out over a number of days.”

Helpful Report

Posted 4 years ago

Hi Joyce, Thank you so much for your feedback. We are glad the booking process went as expected! We regret, however, to hear that it took some time for the operator to confirm your space. We can see that there was an initial delay in the process due to a need for completed documentation, and an additional delay due to weekend closures. Thankfully, the tour operator was able to confirm your space shortly after they reopened and you are now booked onto an exciting new adventure. Our support team will be in touch to gather any additional feedback you may have about your booking experience and look forward to speaking with you! Kind regards, The TourRadar Team

Posted 4 years ago

“Very easy to book my tour, good communications and smooth and simple process overall.”

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Posted 4 years ago

“I booked a trip to Bhutan last minute via tourradar, just one week before the trip commenced. Support from tourradar (and the travel agency) was excellent. All worked out nicely and I enjoyed an awesome trip!”

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Posted 4 years ago

“Booking with TourRadar is as easy as 1-2-3. That's it.”

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Posted 4 years ago

“Great variety of tours, duration, cost, and providers. A very good search engine and tour descriptions provide detailed information on activities, route, inclusions and exclusions. The booking process was quick and simple and the pay by instalments is also handy.”

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Posted 4 years ago

“Helpful, cheerful, competent. Able to switch booking as requested, answered all questions.”

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Posted 4 years ago

“The customer service experience in the chat box than on the phone”

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Posted 4 years ago

“I was able to complete everything necessary to book the tour, and all the forms, online. All information was easy to understand. It was completely a very informative experience.”

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Posted 4 years ago

“1. Very easy. 2.Well organized. 3. The service answered my questions quickly and directly.”

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Posted 4 years ago

“It was nice and easy, and my questions were all answered.”

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Posted 4 years ago

“TourRadar has been fabulous throughout the booking process and beyond. They quickly answered all the questions that I have had with complete information and details I hadn’t thought to ask. We are so excited for our upcoming trip and I know that TourRadar will be fabulous on the ground as well.”

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Posted 4 years ago

Hi there, Thank you so much for your fabulous review! Here at TourRadar, we pride ourselves on excellent customer service and all of our agents are always ready and willing to go above and beyond. We feel it is our job to make sure that all customers have the necessary information at hand to make the best possible decision! We are confident in our operators, both global and local, to deliver life-enriching experiences to all of our customers and have no doubt that you'll have an amazing time on tour. Happy travels, The TourRadar Team

Posted 4 years ago

“I’m lake tenkio to have tourRadar”

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Posted 4 years ago

“Easy, Fast, affordable!!!!”

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Posted 4 years ago

“Quick to reply and very accommodating.”

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Posted 4 years ago

“Well it took me a bit of time to get the holiday that I wanted. Staff were very patient and helpful. I even received follow up phone calls which is unusual these days. So yes top marks and many thanks to a great team. Sincerely Bob”

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Posted 4 years ago

“I use TourRadar because they communicate professionally and I always get a better price that the originating tour company.”

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Posted 4 years ago

“I was very happy to be able to call a number & be able to speak to a real person! It was very nice to get a Tour Radar discount - Online booking easy & comprehensive”

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Posted 4 years ago

“The whole process was very quick and easy with itineraries clearly written and easy to follow on a map. The process and all communication has been completed online which is fantastic working in different time zones! We also can not fault the staff at all, tremendously helpful, very polite and friendly. We are looking forward to the tour and we are impressed so far!”

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Posted 4 years ago

Hi Craig, Thank you so much for taking the time to leave us such a lovely review. Whether you prefer to speak to someone on the phone, complete the booking process entirely via email, or speak in real-time via live chat - We do it all, 24/7! We are so glad to hear that you have had a great experience with us and look forward to working with your operator to prepare you for the trip of a lifetime. Best regards, The TourRadar Team

Posted 4 years ago

TourRadar is rated 4.6 based on 6,712 reviews