TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The booking platform is user friendly.”

Helpful Report

Posted 5 years ago

“Great experience Tour radar do there best when it his time for booking,lot of choice of places to visit. Jean-Guy Bergeron Québec city”

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Posted 5 years ago

“Responsive to questions. Agent took a while to respond but TourRadar kept us informed”

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Posted 5 years ago

Hi there Derek, Thank you for your review! Here at TourRadar, we always make it our priority to keep the traveller informed, even when they may be delays in getting the answers you need from the tour operator. Whilst we are open 24/7, the operators we work with have their local business hours which can sometimes cause delays. We are glad you are having a positive experience with us and remain at your service 24/7! Best regards, The TourRadar Team

Posted 5 years ago

“Booking was easy, payment is easy, also I had a question about the accommodations and was answered very quickly.”

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Posted 5 years ago

“Won’t directly answer my question and be somewhat rude when I don’t know sth which the company should clearly provide the information”

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Posted 5 years ago

Dear Customer, Thank you for your feedback and for bringing this to our attention. We can see that you have been corresponding directly with the tour operator via our platform. After investigation, there is indeed room for improvement in the communication style of your operator, and we will address this issue directly with them. The miscommunication may also come from the fact that English is not their first language, but we will make sure to pass on your feedback and to work with them towards a better standard. You will also be contacted by TourRadar team in order to gather further feedback. Should you have any other concerns, our Customer Support team remains available 24/7. Kind Regards, The TourRadar Team

Posted 5 years ago

“Very helpful staff who made every effort to accommodate all my requests. Very good experience.”

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Posted 5 years ago

“They worked with us very well. Very fast responses to the messages.”

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Posted 5 years ago

“I'm 'technologically challenged' so I had a bit of a learning curve. I was having some difficulty this morning (12/27) trying to make sense of the material that I had received. So I asked for some help and was glad to find out that it wasn't just my technological ineptitude. TourRadar had forgotten to send the Vouchers! When the Vouchers arrived everything began to make sense.”

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Posted 5 years ago

Hi Peter, Thanks for your review - We are very glad to hear that you now have your vouchers and the information contained within them is helpful! Normally, vouchers must be manually generated by your tour operator and do not get sent until approximately 2-3 weeks prior to departure. Vouchers are withheld until closer to departure in case of any last-minute changes to your accommodation or itinerary. Depending on when you book, this means it could be months until you receive your vouchers. Your operator, however, was able to provide your voucher shortly after your booking was confirmed as you are just a few weeks from departing. Should you need anything else from now until you leave for your trip, please do not hesitate to let us or your operator know; we are available 24/7 and always happy to help! Thank you so much for choosing TourRadar. Happy travels, The TourRadar Team

Posted 5 years ago

“Our booking went smoothly. Had to be informed of a change in dates and it was handled guickly .”

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Posted 5 years ago

“The booking process is simple. But yes there is always a but.. I wanted to see if si gle supplment was available and how much it would cost. Sometimes I had to start the booking process to get the information, I also had to message some tour operators for the details as they were not on the booking page. Once you have entered into the booking process even though just out on price discovery, you get bombarded with e-mails "are you still interested in xyz trip". More details upfront please”

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Posted 5 years ago

Hello Jeanette, Thank you for taking the time to leave a review of your booking experience. We are delighted to hear that the booking process has been simple! Concerning single supplement pricing, this is available in the 'Book Now' page for any selected departure date. While most tour operators are responsible for inputting this information, there are certain factors such as limited availability and approximate costs that directly influence whether the pricing is displayed on the 'Book Now' page. Generally speaking, tour operators who have mandatory single supplements will make it known in the ‘Book Now’ page whether there’s a cost for solo travellers. We regret to hear that you have been bombarded with emails from us as this was never our intention. As travellers may sometimes mistakenly navigate from their ‘Book Now’ page, this does provide them with the opportunity to pick up where they last left off before submitting their booking. If these emails are too frequent, please look at adjusting your email notification settings in your TourRadar account. Thank you for your continued support and have a wonderful day! Kind Regards, The TourRadar Team

Posted 5 years ago

“Everything seemed OK but they asked for a promo code and when I went to the chat site they said there wasn't one so I don't know if I received any discount”

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Posted 5 years ago

Hi William, Thank you so much for your review. We had a look at your booking and can see that the tour operator had an amazing sale running during the time you booked, and we can happily confirm this discount was applied to your total at the time of booking. From our understanding, you selected the ‘Apply Promo Code’ option on the booking page at the time of booking, meaning you would not have been able to submit your booking without entering a code. Any booking can be made without a promo code, however, so unselecting this option allowed us to move forward with your booking, as there were no valid promotions at the time. We’ll follow up with you personally to discuss any further feedback you may have and we hope you're excited about your upcoming adventure! Kind regards, The TourRadar Team

Posted 5 years ago

“The booking itself was actually as expected but after we had booked (and been approved since we are over age limit), it took four days to be "confirmed." That meant we didn't want to book flights until confirmed. This makes it extremely awkward to book a trip when it has to be strung out over a number of days.”

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Posted 5 years ago

Hi Joyce, Thank you so much for your feedback. We are glad the booking process went as expected! We regret, however, to hear that it took some time for the operator to confirm your space. We can see that there was an initial delay in the process due to a need for completed documentation, and an additional delay due to weekend closures. Thankfully, the tour operator was able to confirm your space shortly after they reopened and you are now booked onto an exciting new adventure. Our support team will be in touch to gather any additional feedback you may have about your booking experience and look forward to speaking with you! Kind regards, The TourRadar Team

Posted 5 years ago

“Very easy to book my tour, good communications and smooth and simple process overall.”

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Posted 5 years ago

“I booked a trip to Bhutan last minute via tourradar, just one week before the trip commenced. Support from tourradar (and the travel agency) was excellent. All worked out nicely and I enjoyed an awesome trip!”

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Posted 5 years ago

“Booking with TourRadar is as easy as 1-2-3. That's it.”

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Posted 5 years ago

“Great variety of tours, duration, cost, and providers. A very good search engine and tour descriptions provide detailed information on activities, route, inclusions and exclusions. The booking process was quick and simple and the pay by instalments is also handy.”

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Posted 5 years ago

“Helpful, cheerful, competent. Able to switch booking as requested, answered all questions.”

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Posted 5 years ago

“The customer service experience in the chat box than on the phone”

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Posted 5 years ago

“I was able to complete everything necessary to book the tour, and all the forms, online. All information was easy to understand. It was completely a very informative experience.”

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Posted 5 years ago

“1. Very easy. 2.Well organized. 3. The service answered my questions quickly and directly.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews