TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Booking experience was seemless. I requested an early reservation and they accommodated me immediately”

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Posted 4 years ago

“Searching for the right package was easy due to easy navigation throughout the website. Booking the package that I've chosen was as simple as a few clicks. I am a return customer and trust TourRadar with my vacations. Their customer service staff are always helpful as well.”

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Posted 4 years ago

“Very helpful”

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Posted 4 years ago

“Can't talk to a live person. Forced to rebook or they would keep my credit even thought they are the ones that cancelled the trip. They charged my credit card a second deposit and blamed it on me saying I booked a new trip instead of rebooting the old trip. U literally used the link they provided to book. 1/10 do not recommend!”

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Posted 4 years ago

Hi Dawn, Thank you for your valuable feedback, however, we're very saddened to hear you feel this way. We can see there has been some previous concerns and confusion surrounding your rebooking and so we had a member of our Customer Support Team reach out immediately to assist you! Unfortunately, your communication was being received directly by your tour operator who are located in another time-zone and are out of office for the holidays. However, please rest assured that TourRadar's Customer Support team are available 24/7, so we're always here to help you, if urgently required, on the number on our website! We sincerely thank you for taking the time to reach out, so that we were able to assist you further. Kindest Regards, The TourRadar Team

Posted 4 years ago

“I had book through TourRadar before and I like it.”

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Posted 4 years ago

“There is a lot of options, and very easy to book with helpful staff there to help.”

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Posted 4 years ago

“Quick to respond to my questions and offered a great deal on my trip. Very easy to navigate and informative.”

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Posted 4 years ago

“Patricia is our tour consultant. She is very knowledgeable and polite. So far I am extremely pleased with the service. I am hoping that this quality of service continues as we make travel plans and excursions. I have no doubt that it will not continue. Our trip is scheduled for next year at Christmas so there is still much planning to accomplish.”

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Posted 4 years ago

“Fantastic tours with great prices.. I’ve booked tours in America, Italy and now Darwin Australia. America and Italy were incredible tours. So good. 100% trust in traveling.”

TourRadar 5 star review on 15th December 2020

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Posted 4 years ago

“Patricia is our travel agent and she is such a professional! She knows her business and can answer all our questions . We are looking forward to our trip next November 21....”

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Posted 4 years ago

Hi Angele, Thank you for your wonderful review! We will be sure to pass your lovely comments onto Patricia, who is absolutely an amazing agent. Our whole team of travel experts are happy to help any time of the day via our online chat system or phone line. We look forward to assisting you up until departure, The TourRadar Team.

Posted 4 years ago

“Well i thought i was getting an amazing deal at -45% off the original tour price. Well after booking i looked at the tour operators site that would be doing the actual tour. Well tourradar doubles the price then discounts it to the same price as the actual tour operator. So don't be fooled, your not getting a discount. Example: TourRadar price $2519 / person minus 45% = $1135. The current price on Travel Talk is: $1385 / person. So in reality you're saving $250. The employees that i spoke with via phone and live chat were very helpful n great! So thank you for that :) Just a tad disappointed with what i thought was a great deal but not so much. Lesson learned! The only reason i am giving this a low rating is the fact that i felt cheated. On top of that i received an email saying final hours for up to 70% discount so i really rushed to book however i looked the next day and sale prices still the same (even the same 3 days later). I will likely not book with tourradar again but look at the deals and go with the tour operator right away.”

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Posted 4 years ago

Hi there, Thank you for taking the time to leave a review, although we are saddened to hear you feel this way. We wish to assure you that booking with TourRadar not only means the best price guarantee, but also offers you exclusive additional benefits, and we sincerely regret these may not have been made apparent. These include, but are not limited to; unlimited Travel Credits gained off each booking to use as discounts on future tours, no booking fees, and TourRadar exclusive deals. These benefits are explained in more detail, here: https://www.tourradar.com/why However, price transparency is very important to us. The listed base price or the discount offered during a sale is under the sole responsibility of and updated by, the tour operator providing the services. Should there be any discrepancies, TourRadar would do our best to investigate or provide assistance! We have therefore since checked and can confirm that Travel Talk list your specific tour on the TourRadar platform, at an identically advertised base and sales price as their own website. However, we will endeavor to have a member of our support team reach out to understand any further feedback you may have. We thank you again for your feedback and we sincerely hope that you will have an amazing time on your tour! We’re here to assist you 24/7, right up until departure. Kindest Regards, The TourRadar Team

Posted 4 years ago

“Bait and switch.”

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Posted 4 years ago

Hi Aimee, Thank you for your feedback, however, we sincerely regret to hear you may feel this way. As we are uncertain as to what transpired, we have had a member of our Customer Relations team reach out directly, to see how we may assist. TourRadar takes customer feedback seriously and as such, we're always here to assist you. We will continue to follow up with you and the operator directly going forward. Kindest Regards, The TourRadar Team

Posted 4 years ago

“booked with tour radar several times. Love you guys!”

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Posted 4 years ago

“The website dropped showing the sale price for a tour. The agent verified the sale and made adjustmemts after i reserved online. It took a long time but she was on top of it from beginning to end.”

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Posted 4 years ago

Hi Janet, Thanks for booking with TourRadar! It's great to hear our dedicated agent was able to overcome the issue and get your booking secured at the sale price - we do pride ourselves on our service after all! Have an amazing time on tour, and we look forward to assisting you with your next adventure! Happy Travels The TourRadar Team

Posted 4 years ago

“At this moment--over 250 days from start of tour and 6 days from signing up--TourRadar has been excellent. I've booked a number of tours and can attest that TR has provided excellent pre-tour information.”

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Posted 4 years ago

“The team at TourRadar are quick to respond, work diligently to help with details, and I have recommended to others!”

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Posted 4 years ago

“Booking our March 2021 tour of Egypt was so simple. Tour Radar's rep got us in touch with Magdy of Vacations to Go Travel so we could get our questions answered quickly and book it.”

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Posted 4 years ago

“Wonderful experience on Tour Radar. Easy to navigate and options galore!”

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Posted 4 years ago

“My booking for a Rivercruise for August 2021 with Tourradar was a very pleasant experience. They made sure to check for the best available deal for my family of 3 and granted me a 30 % Black Friday discount. So take advantage of that if you are still in time :)”

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Posted 4 years ago

“Very easy to do online. Questions directed by phone to TourRadar were answered quickly, politely and efficiently.”

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Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews