TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Clear and quick, very good offers and the web side is very structured. The texts are understandable, even for people who are not native speaking English”

Helpful Report

Posted 6 years ago

“I have been receiving info from Tour Radar for months and we were finally ready to make a decision on a river tour out of Paris. We booked and made the deposit.What we didn't realize that this river cruise involved 2 fairly bike rides and one fairly long hike and geared o those under the age of 70. No one pointed that out and given we had to state our birth dates upon booking, I thought an obvious question would have been "do you realize this excursion involves 2 days on a bike ride and a lengthy hike?" We will be 78 and 81 in 2019 and biking is in the past for us. What followed was a stressful 24 hours and then after dealing with 3 agents Myrie was the "saviour" and we are now booked on a different cruise , more to our liking and within our budget.She was awesome. Not too impressed with the guy who did the booking on Northern France at a glance”

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Posted 6 years ago

“pleasant staff, quick return answer to my queries, very reasonable prices!”

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Posted 6 years ago

Hello Anne, We're glad to hear you enjoyed booking your trip on TourRadar.com. If there is anything you'd like to see us improve to offer you an even better booking experience, please do get in touch! Have a great trip, The TourRadar Team

Posted 6 years ago

“they had a sale”

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Posted 6 years ago

“Easy site to work on! Additional discount on trip appreciated.”

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Posted 6 years ago

“Fairly simple site to use.”

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Posted 6 years ago

“TourRadar is quick, concise and easy to navigate. Information is presented in a consistent format. Nice!”

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Posted 6 years ago

“Good ph service and helpful I used the incorrect bank card to pay the deposit and emailed asking to change it for further payments but have not heard back”

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Posted 6 years ago

“easy to compare many different tours and can narrow it down by many different factors.”

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Posted 6 years ago

“This is my first time to use TourRadar. The website is easy to use.”

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Posted 6 years ago

“Easy to maneuver website. Love they consolidate several tour companies. Great prices.”

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Posted 6 years ago

“Tourradar makes it very easy to search thousand of trips across the web, in one place. The layout makes it easy to see important information at a glance. The only problem I've found is that the search function needs improvement. The age group filter never works in my searches, and my dates kept automatically changing in the app.”

Helpful Report

Posted 6 years ago

Hello Brandon, Thank you for your feedback. We're working on the age filter, particularly for reducing the search to only youth tours as we know this can use some improvement. We're also keen to hear some more about the issues you've highlighted regarding the dates changing. We've reached out to you directly to understand more about it! Thanks again for taking the time to help us understand how we can improve your booking experience and have a wonderful trip! Cheers, The TourRadar Team

Posted 6 years ago

“Found just the tour I was looking for with a great discount. Big fan of their rewards scheme too, earning credits towards future holidays”

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Posted 6 years ago

“presents all the available tours from many many companies out there that I would never think off! Also they have deals all the time to think about!”

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Posted 6 years ago

“Just booked my third vacation on line with TourRader - early advance of sales gives you ample time to compare and plan. With the extended sales lets you consider further options to maybe extend the vacation just booked. Thanks TourRader”

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Posted 6 years ago

“Ease of use of portal dashboard & quick response to queries.”

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Posted 6 years ago

“The first time I called TourRadar, I did not receive an email as I requested and expected. I phoned again and the second time was very successful.”

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Posted 6 years ago

Hi Diana, Thank you for taking the time to provide us with your feedback. We regret the delay is our support team emailing the requested details for the tour you were interested in, which resulted in your follow up call. However, we are pleased to see that our team has since been in contact with you to ensure that all your questions have been answered. We hope you have a wonderful time exploring Vietnam in February, we hear that's one of the best times to visit the region! If there is anything further we can help out with, please let us know. Happy Travels, The TourRadar Team

Posted 6 years ago

“Very easy to use.”

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Posted 6 years ago

“I like the variety of tours available and detailed info about each tour.”

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Posted 6 years ago

Hello Mike, Thanks for your review! We understand that detailed information is essential in order for travellers to make a decision about which tour is best for them. We're happy we could help you book your next getaway! Happy Travels, The TourRadar Team

Posted 6 years ago

“Replying with real solutions 24x7 within the hour was the reason to stick with tourradar”

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Posted 6 years ago

Hello Francisco, Thank you for your feedback. We understand that when booking your vacation, it's important to get answers to your questions in a timely manner. By offering 24/7 customer support, our Travel Exports work hard to take the stress out of your vacation planning so you can concentrate on getting excited! We hope you have a wonderful time on your trip and thanks again, for choosing TourRadar. The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,721 reviews