TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“The process was fairly straight forward all the way through to the card paying section. I had an issue with the booking of single person wishing to share where the booking site allowed me to select the option but in order to be approved I was told that Inkayni Peru tours only allowed the single room option.had to book the single room and at a considerably higher ccost than was shown on the original booking page.”

Helpful Report

Posted 5 years ago

Dear Paul, We thank you for your feedback and are very happy to hear you found the booking process easy! We do, however, regret to hear of your disappointment upon learning that there is a mandatory single supplement for the trip you booked. We highly value any customer feedback we receive in order to make the booking process as smooth as possible, and we will endeavor to work with the tour operator on making this mandatory single supplement more transparent. We are happy to know you have since successfully booked this amazing trip and are all set for the adventure of a lifetime! We thank you again and wish you happy travels, The TourRadar Team

Posted 5 years ago

“Too many options, not enough details. Very confusing compared to Education Forward tour website.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to leave a review of your booking experience. While we regret to hear that you found our platform confusing, we are pleased to see that you have since booked yourself on a wonderful tour! We work with over 2500+ tour operators and understand that this can be overwhelming to filter through. For this reason, we would like to reach out directly for any feedback you believe would have improved your overall booking experience. Kind Regards, The TourRadar Team

Posted 5 years ago

“Great tours available.”

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Posted 5 years ago

“Great experience, Tour Radar were really responsive to any queries I had.”

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Posted 5 years ago

“The site is very easy to understand, the response very quick even when my bank blocked my payment, an automatic chat opened and a staff explained what the problem was and how to solve it.”

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Posted 5 years ago

“It's very easy and support answer pretty fast!”

Helpful Report

Posted 5 years ago

“Easy to navigate through the online booking. Telephone operators not very informative. Referred to an email chat with DOT travel. Got a quick responses.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review of your experience with TourRadar! As the largest online marketplace for multi-day tours, we know that there will be times we may not have all the answers. When this happens, we will refer you directly to your operator to ensure you get the most accurate information possible, so that you can make the most informed decision. We are so glad to hear that your operator was quick to respond and can see that you have since booked your tour. Together with your operator, we endeavor to provide you with all the assistance you need to get prepared for the trip of a lifetime. Thank you for choosing TourRadar and Dot Travel! Kind regards, The TourRadar Team

Posted 5 years ago

“Booking went exactly as I expected and received a confirmation email shortly afterwards”

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Posted 5 years ago

“All went well, information on the internet from Tourradar was excellent. Forms I filled out for tourradar were passed on to the actual tour outfitter promptly.”

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Posted 5 years ago

“hello i already use before tour radar but do not remember country may be borneo it was great tour”

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Posted 5 years ago

“After much research & comparisons between the various tours offered for Greenland & Iceland I decided to go with TourRadar because of their timeliness in responding to my many queries & when they didn’t know the answer they went directly to the operator of the various tours to get that information for me. The staff who I dealt with during my planning & booking process were professional & polite. The booking process was very smooth & easy to navigate online & one can’t forget the savings we made due to their Black Friday sales. Most impressive.”

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Posted 5 years ago

“Very positive experience. Website worked well. Follow up email was quick. Will use again.”

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Posted 5 years ago

“I finally made my decision about what tour to book in Egypt. The multitude of questions I asked were answered very promptly from friendly and helpful staff.”

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Posted 5 years ago

“There are many choices offered. The tour was easy to book.”

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Posted 5 years ago

“They were very timely and seemed to care that I got my reservations. Answered my questions”

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Posted 5 years ago

“I have to wait 20 mts before they pick up phone”

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Posted 5 years ago

Hi Rakesh, We thank you for your feedback! During peak periods and sales we may experience high call volumes, which do unfortunately increase wait times. However, we are very happy to see that you reached one of our agents and were able to book your next amazing touring experience! Should our customers ever require assistance, we offer 24/7 support via online chat and the 'contact us’ page on our website, in addition to calling in. We’re always here to help no matter how you reach us! Kind Regards, The TourRadar Team

Posted 5 years ago

“I just booked my 6th tour with Tour Radar. The online booking is very easy and one nice benefit is that you get travel $ for each tour booked. You can use this towards future purchases. I find it very easy to book tours with this company.”

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Posted 5 years ago

“TourRadar's booking process is very user friendly.”

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Posted 5 years ago

“We were very happy with the assistance we had and the easy of booking our tour. Looking forward to the experience.”

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Posted 5 years ago

“Booking with TourRadar was very easy and there were so many trips to choose from . I often book when I get to Egypt but this site was easy great and took the hassle out of booking overseas. I highly recommend this site and the prices are also great. Thanks”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews