TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“hello i already use before tour radar but do not remember country may be borneo it was great tour”

Helpful Report

Posted 4 years ago

“After much research & comparisons between the various tours offered for Greenland & Iceland I decided to go with TourRadar because of their timeliness in responding to my many queries & when they didn’t know the answer they went directly to the operator of the various tours to get that information for me. The staff who I dealt with during my planning & booking process were professional & polite. The booking process was very smooth & easy to navigate online & one can’t forget the savings we made due to their Black Friday sales. Most impressive.”

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Posted 4 years ago

“Very positive experience. Website worked well. Follow up email was quick. Will use again.”

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Posted 4 years ago

“I finally made my decision about what tour to book in Egypt. The multitude of questions I asked were answered very promptly from friendly and helpful staff.”

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Posted 4 years ago

“There are many choices offered. The tour was easy to book.”

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Posted 4 years ago

“They were very timely and seemed to care that I got my reservations. Answered my questions”

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Posted 4 years ago

“I have to wait 20 mts before they pick up phone”

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Posted 4 years ago

Hi Rakesh, We thank you for your feedback! During peak periods and sales we may experience high call volumes, which do unfortunately increase wait times. However, we are very happy to see that you reached one of our agents and were able to book your next amazing touring experience! Should our customers ever require assistance, we offer 24/7 support via online chat and the 'contact us’ page on our website, in addition to calling in. We’re always here to help no matter how you reach us! Kind Regards, The TourRadar Team

Posted 4 years ago

“I just booked my 6th tour with Tour Radar. The online booking is very easy and one nice benefit is that you get travel $ for each tour booked. You can use this towards future purchases. I find it very easy to book tours with this company.”

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Posted 4 years ago

“TourRadar's booking process is very user friendly.”

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Posted 4 years ago

“We were very happy with the assistance we had and the easy of booking our tour. Looking forward to the experience.”

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Posted 4 years ago

“Booking with TourRadar was very easy and there were so many trips to choose from . I often book when I get to Egypt but this site was easy great and took the hassle out of booking overseas. I highly recommend this site and the prices are also great. Thanks”

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Posted 4 years ago

“Thanks for your attention.Our transactions were done fast.Communication was fast and secure.Thus we started visa procedures early.”

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Posted 4 years ago

“Second time using Tourradar, no complaints, service was excellent and price was right”

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Posted 4 years ago

Hi Greig, Thank you so much for being a valued customer with TourRadar. We appreciate your loyalty and look forward to receiving all your future bookings! Kind regards, The TourRadar Team

Posted 4 years ago

“Easy to use website. Great deals.”

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Posted 4 years ago

“The staff is so kind and you can easily ask them whatever you want:you'll get quick and precise answers!”

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Posted 4 years ago

“Straightforward, just follow each step.”

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Posted 4 years ago

Hi there, Thank you so much for your review - Straightforward is exactly what we aim for! We are so glad to know that you are finding it easy to use our website and book with us and look forward to continuing to make your experience as easy and as seamless as possible. Kind regards, The TourRadar Team

Posted 4 years ago

“Sweet n easy...made my life so easy”

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Posted 4 years ago

“The process was simple and I had two questions answered on chat very quickly during the process. I appreciated the help as it is my first time traveling to Europe.”

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Posted 4 years ago

“lot of tours to choose, easy to book thru TourRadar's website. communications between customers and a tour operator thru TourRadar are very efficient.”

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Posted 4 years ago

“Time wasted and money lost... I recently booked the G Adventures Classic Colombia trip. I initially planned on booking directly with the tour company but when I logged into my Tour Radar account, saw that the sale price was cheaper than with G Adventures, and saw that I had an additional travel credit of about $213, I decided to change and book with TR, only to be told that credit was a glitch in my account. The price that I had seen when I made my request for a 48 hr hold for a spot on the tour, which included that $213 credit, was not honoured, which I think is terrible customer service. For all the time I spent chatting with agents on the website, talking with them on the phone, and consulting emails, only to not have that additional saving, I should have booked with G Adventures directly. One positive thing I will add is that the last person I dealt with on the phone, Günel, was kind enough to find me a promo code that somewhat compensated for the price difference. Again, very sub-par customer service that will make me seriously reconsider booking with TR in the future.”

Helpful Report

Posted 4 years ago

Hi Vanessa, Thank you for taking the time to provide a review of your booking experience. We are very sorry to hear that you are disappointed with our customer service. We understand that you chose to transfer your booking to us based on the prospect of receiving the great savings and regret that we missed the opportunity to better address this discrepancy. We certainly do not take it lightly when a customer chooses to book with us rather than through the operator directly. We value you as a customer and will have a member of our Customer Relations Team follow up with you via phone call to discuss matters further. We sincerely thank you for choosing TourRadar and look forward to speaking with you Best regards, The TourRadar Team

Posted 4 years ago

TourRadar is rated 4.6 based on 6,712 reviews