TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“very helpful on phone and even via messages.”

Helpful Report

Posted 5 years ago

“Straightforward booking and payment process, although it should be made clear rather than buried in the fine print, that we are required to stay in one of two expensive hotels on the eve of departure from Greenwich, London.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to leave us a review! We have had a look at your booking and it looks like as though are referring to the starting location for your tour. For your tour specifically, there are not one, but two different pick-up locations which also happen to also be hotels. We would like to clarify that whilst pick up locations for tours tend to be at hotels, travellers are not required to stay in the hotels a tour starts from. Travellers are free to stay in any hotel their hotel of choice and make their way to the starting hotel in time for pick up. We hope that helps and will follow up with you via a courtesy call to ensure this is clear. Thanks for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“I had some problems booking a trip solo, looking for a roomshare, got connected with the tour operator via TR online chat quickly and easily. Everything resolved and I'm super excited to go on the 4 day dive certification with liveabord on a boat on the great barrier reef. Tour operator is helping me with a room share, and I got to use a discount code on tour radar and after booking my second trip, (6 day Iceland Ring Road, also fantastic) I have about $70 in credit towards my next trip! Nothing but good experience for me booking via this site.”

Helpful Report

Posted 5 years ago

Hello Jean, This is wonderful that you are enjoying the experience of booking through TourRadar! Here at TourRadar we pride ourselves on being accessible 24/7 by phone and live chat, and are so happy to hear that you were able to reach our dedicated team for support. When you place a booking with TourRadar, you will instantly earn travel credits. When your booking is confirmed we will automatically add 3% of the total value of your booking into your TourRadar account. You can then use these Travel Credits towards your next eligible tour booking. TourRadar Travel Credits also do not expire, and automatically get uploaded to your account - so there are no special hoops to jump through to redeem them! We look forward to seeing you book with your Travel Credits on your next adventure! Kind Regards, The TourRadar Team

Posted 5 years ago

“Reservation pretty self explanatory except for the lodging piece. I have emailed separately to try to ensure that the four of us have correct sleep arrangements. I was also not able to determine what time we started the tour of ended. That is important for flight planning. I have also emailed for that info.”

Helpful Report

Posted 5 years ago

Hi there Ruth, Thank you very much for taking the time to write us a review. For most bookings, all you need to do is send through your rooming preferences on your personal booking conversation page, and we will take care of it for you! We have had a look at your booking page and can see that you have already specified your rooming preferences, and you will be happy to know we've gone ahead and made your preferences known to your operator. We will follow up with you directly via your booking page with further information and encourage you to continue using this page to communicate all future requests. Of course, should you need to contact us urgently, we are available 24/7 via phone and live chat. Thank you so much for choosing TourRadar! Kind regards, The TourRadar Team

Posted 4 years ago

“When I asked a couple of questions I received a very prompt reply to my questions with the information needed. I also liked that I could pay by PayPal as an extra level of security.”

Helpful Report

Posted 5 years ago

“I've now booked four different tours in Asia and Africa with TourRadar for me and my family. They have always been very responsive and provided the best-priced tour rates for the travel experiences we were seeking. I would recommend TourRadar to anyone seeking to compare different tour options & book a tour on-line.”

Helpful Report

Posted 5 years ago

“When booking with TourRadar everything wet very smoothly. Any questions were answered immediately.”

Helpful Report

Posted 5 years ago

“As I did the booking I was on chat with TourRadar staff that was very helpful and patient.”

Helpful Report

Posted 5 years ago

“Very easy to book!”

Helpful Report

Posted 5 years ago

“I love the selections available and how the information is presented, a great tool for booking a tour”

Helpful Report

Posted 5 years ago

“The guide responded to emails quickly, and customized the tour to meet the needs of our party of 8.”

Helpful Report

Posted 5 years ago

Hi Whitney, Thank you so much for your review. Whether it's a group tour, private tour, or custom tour - We have it at all here at TourRadar! We are so glad to know that our partners are doing a great job meeting customers' needs and hope you have an amazing time on your trip. Happy travels, The TourRadar Team

Posted 4 years ago

“They were very kind and fast answering my questions. I highly recommend them!”

Helpful Report

Posted 5 years ago

“very informative staff and quick answers to questions”

Helpful Report

Posted 5 years ago

“Very easy to find a tour stable to me and my interests. Replays were pretty quick and they seemed to know all the answers to all my questions. Very very helpful.”

Helpful Report

Posted 5 years ago

“The staff were so helpful as we had to move our tour to another day.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to leave us a review! Here at TourRadar, we know that plans can change and are always ready to assist to the best of our ability when you need to amend your dates. We are so glad to know that our agents were helpful and that you were successfully booked onto an alternative departure. Should you need any further assistance, we remain available to you 24/7 via phone and live chat. Kind regards, The TourRadar Team

Posted 4 years ago

“I planned my trip super short notice, less than 2 weeks in advance and the Tourradar team was helpful. I was unable to get a spot on my first picked tour, but the team was able to find me a similar tour and book me in. Next time I won't book so short notice and I think it will be a less stressful experience!”

Helpful Report

Posted 5 years ago

Hi Anneliese, Thank you for taking the time to provide feedback about your booking experience. We are so glad to know our team was able to assist you in finding a suitable alternative less two weeks from departure. We definitely always recommend booking as far in advance as possible and agree that last-minute travel planning is stressful for sure! We hope you have the most amazing time on your trip and wish you all the very best. Happy travels, The TourRadar Team

Posted 4 years ago

“I've recently booked my second trip with TourRadar and i couldn't be happier! They replied all my questions within few hours, their staff is incredibly helpful. TourRadar had the lowest price i could find for the same tour, and you also get travel credits for your next trip. I will definitely book my next tour with TourRadar!!”

Helpful Report

Posted 5 years ago

Hi Noelia, We are so pleased to hear that you are taking advantage of all that we have to offer as the largest online marketplace for multi-day touring - better prices, travel credits, 24/7 customer service, and so much more. Thank you for your continued loyalty; we look forward to sending you on more life-changing adventures! Best wishes, The TourRadar Team

Posted 4 years ago

“I always have an easy time booking with TourRadar, and they are always responsive when I have questions.”

Helpful Report

Posted 5 years ago

“The booking process was smooth and seamless.”

Helpful Report

Posted 5 years ago

“Unfortunately I discovered that the website does not reflect in real time, how many places are left open. Otherwise, the service was excellent.”

Helpful Report

Posted 5 years ago

Hi Gillian, Thank you kindly for your review. While we strive to provide the most up-to-date information on the availability of a tour, there can be a small delay on our site when availability changes in the operator’s reservation system. Holds and bookings are also made and cancelled multiple times a day for any given departure and this greatly affects the availability. For this reason, if it looks like the trip is close to being sold out, our dedicated Customer Service Team is more than happy to immediately reach out to the operator and confirm the most updated availability status. If the tour operator is not within your timezone, our Customer Service Team will confirm the availability status with the tour operator and get back to you within 24-48 hours. Should you have any questions or concerns about anything at all, feel free to give us a call or chat with us online at any time. Our friendly customer support team is available to assist you 24/7 by phone or instant chat! Kind regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews