TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“TourRadar is the best!!!!”

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Posted 5 years ago

“Easy to contact with the tour operator and quick response”

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Posted 5 years ago

“Booking with TourRadar was fast and easy. When I posted a DM question it was answered within an hour! Book the trip now!!!”

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Posted 5 years ago

“Very easy to book with,”

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Posted 5 years ago

“Just booked on a Romanian tour through TourRadar. Their website is easy to use. And the whole process was quick and efficient. TourRadar seems to offer ongoing support if needed.”

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Posted 5 years ago

“Good discounts, great tours by reputable providers. Easy to book.”

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Posted 5 years ago

“Easy to navigate easy to book”

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Posted 5 years ago

“The booking was easy but I most liked the information about the tour. It was very detailed and explained many of the highlights we will be experiencing on the trip. I very much look forward to the trip.”

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Posted 5 years ago

“Easy to book, information supplied was adequate and response from TourRadar exceptional.”

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Posted 5 years ago

“very helpful on phone and even via messages.”

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Posted 5 years ago

“Straightforward booking and payment process, although it should be made clear rather than buried in the fine print, that we are required to stay in one of two expensive hotels on the eve of departure from Greenwich, London.”

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Posted 5 years ago

Hi there, Thank you for taking the time to leave us a review! We have had a look at your booking and it looks like as though are referring to the starting location for your tour. For your tour specifically, there are not one, but two different pick-up locations which also happen to also be hotels. We would like to clarify that whilst pick up locations for tours tend to be at hotels, travellers are not required to stay in the hotels a tour starts from. Travellers are free to stay in any hotel their hotel of choice and make their way to the starting hotel in time for pick up. We hope that helps and will follow up with you via a courtesy call to ensure this is clear. Thanks for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“I had some problems booking a trip solo, looking for a roomshare, got connected with the tour operator via TR online chat quickly and easily. Everything resolved and I'm super excited to go on the 4 day dive certification with liveabord on a boat on the great barrier reef. Tour operator is helping me with a room share, and I got to use a discount code on tour radar and after booking my second trip, (6 day Iceland Ring Road, also fantastic) I have about $70 in credit towards my next trip! Nothing but good experience for me booking via this site.”

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Posted 5 years ago

Hello Jean, This is wonderful that you are enjoying the experience of booking through TourRadar! Here at TourRadar we pride ourselves on being accessible 24/7 by phone and live chat, and are so happy to hear that you were able to reach our dedicated team for support. When you place a booking with TourRadar, you will instantly earn travel credits. When your booking is confirmed we will automatically add 3% of the total value of your booking into your TourRadar account. You can then use these Travel Credits towards your next eligible tour booking. TourRadar Travel Credits also do not expire, and automatically get uploaded to your account - so there are no special hoops to jump through to redeem them! We look forward to seeing you book with your Travel Credits on your next adventure! Kind Regards, The TourRadar Team

Posted 5 years ago

“Reservation pretty self explanatory except for the lodging piece. I have emailed separately to try to ensure that the four of us have correct sleep arrangements. I was also not able to determine what time we started the tour of ended. That is important for flight planning. I have also emailed for that info.”

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Posted 5 years ago

Hi there Ruth, Thank you very much for taking the time to write us a review. For most bookings, all you need to do is send through your rooming preferences on your personal booking conversation page, and we will take care of it for you! We have had a look at your booking page and can see that you have already specified your rooming preferences, and you will be happy to know we've gone ahead and made your preferences known to your operator. We will follow up with you directly via your booking page with further information and encourage you to continue using this page to communicate all future requests. Of course, should you need to contact us urgently, we are available 24/7 via phone and live chat. Thank you so much for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“When I asked a couple of questions I received a very prompt reply to my questions with the information needed. I also liked that I could pay by PayPal as an extra level of security.”

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Posted 5 years ago

“I've now booked four different tours in Asia and Africa with TourRadar for me and my family. They have always been very responsive and provided the best-priced tour rates for the travel experiences we were seeking. I would recommend TourRadar to anyone seeking to compare different tour options & book a tour on-line.”

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Posted 5 years ago

“When booking with TourRadar everything wet very smoothly. Any questions were answered immediately.”

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Posted 5 years ago

“As I did the booking I was on chat with TourRadar staff that was very helpful and patient.”

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Posted 5 years ago

“Very easy to book!”

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Posted 5 years ago

“I love the selections available and how the information is presented, a great tool for booking a tour”

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Posted 5 years ago

“The guide responded to emails quickly, and customized the tour to meet the needs of our party of 8.”

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Posted 5 years ago

Hi Whitney, Thank you so much for your review. Whether it's a group tour, private tour, or custom tour - We have it at all here at TourRadar! We are so glad to know that our partners are doing a great job meeting customers' needs and hope you have an amazing time on your trip. Happy travels, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews