TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Found booking very easy”

Helpful Report

Posted 5 years ago

“Booking with TourRador is very simple and easy. Communication with their staff is excellent and they are ever ready to help you.”

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Posted 5 years ago

“I booked 2 tour packages. Only 1 is confirmed so far. The other showed 2 seats available before I booked but unfortunately, my booking is not yet confirmed to date.”

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Posted 5 years ago

Hi there, Thank you for your review! We certainly understand how important it is for customers to receive confirmation as soon as possible after submitting payment. To clarify, when passengers submit bookings for departures with the "Instant Book" button next to them, they will receive confirmation within minutes via email. Departures with the "Book Now" button, however, require manual confirmation by one of our agents or your tour operator. Whilst we endeavour to confirm all bookings the same day they are placed, some bookings do require 48 hours, sometimes longer, to confirm. We have had a look at your booking and can see that your operator confirmed your booking the day after it was placed and are glad that you did not experience any further delays. Should you have any questions, please do not hesitate to reach out to us via phone or live chat. Alternatively, for more tour-specific questions, you can message your operator directly on your personal booking conversation page. Thank you so much for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“Itinerary was just what we were looking for. Hope it’s as good as it sounds !!!”

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Posted 5 years ago

“I like it very much. It is easy to compare a trip among with tour companies for price and quality of a trip.”

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Posted 5 years ago

“There were a variety of tours to choose from and all different price ranges. Website was easy to use and quite informative!”

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Posted 5 years ago

“When phoning in to book this Sydney Opera House wiyh Breakfast tour for my daughter, Daphne Seruntine, the lady was very patient and helpful. I also tried to book the 3 Day Alice Springs to Alice Springs Camping tour for my daughter but the lady could not get it booked. I booked it online very easily.”

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Posted 5 years ago

“Tour through Outshine was excellent exactly as described. Everything about the Everest Base Camp trek went exactly as it should. Bishnu our guide was excellent as was our Porter It. I highly recommend Outshine and Tourradar for this trek.”

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Posted 5 years ago

“Tourradar is a great aggregator of tours around the world. Thanks to this service I found an awesome tour in Scotland for the suitable dates and budget. And then bought it with a 30% discount! Thank you guys, I will continue using Tourradar in the future.”

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Posted 5 years ago

“So far so good!”

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Posted 5 years ago

“I had exceptional service, with incredibly quick response times and extremely knowledgeable advice. Staff are charming and thoughtful. Truly a five star service. I am surprised at how genuinely enthusiastic I am about this company. You will be too.”

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Posted 5 years ago

“I am very happy with the service and pricing.”

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Posted 5 years ago

“Friendly helpful staff”

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Posted 5 years ago

“The tourradar was responsible for helping their customers to resolve their problems.”

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Posted 5 years ago

“When I tried to book my trip my credit card wasn't accepted. Knowing that this wasn't possible, I contacted the Chat line operator who would only tell me that the problem was with Visa and would not give any details other than to say that your Head Office was in Vienna and it was closed at this time and that I needed to contact Visa. I started to wonder it your company was a scam because I had never experienced not being able to pay for something because a Head Office was closed so I called Visa and they said the problem was at your end (Tourradar) and that my Visa should be accepted but they couldn't give me any details other than to say that maybe Visa had had problems with your company in the past. I was able to book the trip after my phone call to Visa but then wondered if maybe my payment had been blocked because Tourradar was financially unstable. I spent a restless night worrying that I might lose my deposit and wondered if you took the rest of my payment in June, was Tourradar having financial difficult. Surely there must be a better way to have handled this situation? This morning I received an email from Overland Tour Company so I am somewhat confident that the trip will go as planned (I hope).”

Helpful Report

Posted 5 years ago

Hello Karen, Thank you for taking the time to leave a review. We regret to hear that you were experiencing issues with your payment prior to booking. To clarify, we use a European-based credit card provider, so your bank was probably just blocking your payment from going through. While it can be a bit frustrating, this is mainly your bank's way of protecting you. For this reason, we always ask travellers to first reach out to their bank to whitelist payments made to TourRadar GmbH in Vienna, Austria. That being said, we’re delighted to see you now have a confirmed booking with Overland Ireland. It seems like your bank has released the block on your card shortly after your call. We hope this clarifies your situation and will be in touch soon to discuss your booking. Kind Regards, The TourRadar Team

Posted 5 years ago

“The booking was easy and I got excellent help on the phone. However, when a complication arose a couple of terms were not well explained in the messages (i.e. "on request" and "Lares Trek" option. The 1st was explained well on the phone and the 2nd was included in a later attachment so I finally understood.”

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Posted 5 years ago

“Tour booking agent was very fast with their response. They were also very helpful in answering all of my questions. I am very excited for my trip and if all goes well. I will book another tour with them.”

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Posted 5 years ago

“I had 3 great ladies clamoring to help me what more could I ask for”

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Posted 5 years ago

“It was easy to gain access to all the information I needed to make an informed decision online.”

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Posted 5 years ago

“Very comprehensive content and information on the site. It is very user friendly. The information which is gathered during booking indicates that TourRadar cares for their customers. Looking forward to have a wonderful trip which I have booked.”

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Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews