TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,728 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,728 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“very complicated booking feel”

Helpful Report

Posted 3 years ago

“I've been on other tours and the information given and collected at booking was very limited. Felt the cancellation information should have been stressed, not on another page. Does not feel like the concierge service other tour operators provide but hopefully that changes from here on out.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for getting in touch with us here at TourRadar to share your valuable feedback regarding your booking experience. A member of our team has reached out to you directly to gather more insight and to answer any further questions you may have. We will remain here before, during and after your tour for any assistance you may need, and wish you the happiest of travels on your adventure. Kind regards, The TourRadar Team

Posted 3 years ago

“Not a lot of photos, no maps of the trekking portion of the trip. Any questions I asked were quickly answered. The site is easy to navigate through and info is easy to find. Overall, it was an easy experience. 🙂”

Helpful Report

Posted 3 years ago

“I felt like Tour radar did not know enough about the details of my tour and had to defer to the operator”

Helpful Report

Posted 3 years ago

Hi Andre, Thanks for your review and feedback! Whilst our travel experts are available 24/7 to answer most queries about the thousands of adventures available on our site, some of the more specific questions do need to be directed to the tour operator as they are responsible for organising the trip. TourRadar allows all travellers to connect with the tour operators through our platform by using the 'Ask A Question' button on any tour page. Feel free to reach out to us anytime if we can assist you further! Best regards The TourRadar Team

Posted 3 years ago

“TourRadar is convenient to see different tours in one place, similar like Viator or Trip Advisor. But the Tour prices are cheaper on the Tour company’s site directly. So its just better to buy directly from the Tour Company. Dont see why purchase from Tour Radar for additional charge. Tour radar won’t match the price. Its great to review different tours, but go to the tour company site directly to make the booking. Cheaper and convenient to work with tour company in the future”

Helpful Report

Posted 3 years ago

“First it was not clear how to find the booking button, because this was not always shown and then three working credit cards were not accepted and paying has to be done on an other canal.”

Helpful Report

Posted 3 years ago

“The prices seem to be good and it is fairly easy to order a tour, but you can't compare tour side by side and when you purchase a tour you don't get a notice from TourRadar and the tour that we bought hasn't shown up in TourRadar. A bit disappointing if you ask me.”

Helpful Report

Posted 3 years ago

Hey Todd, Thank you very much for taking the time to leave a review! It was a pleasure speaking with you earlier. After taking a look at your booking page, I was able to see your booking confirmation and messages from the tour operator. Be sure to log into your account to view all your booking details! We would love to help you compare tours! Our Customer Service Agents are available 24/7 via Live Chat, Email and Telephone to help you compare and find the best tour! We have no doubt you’ll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available 24/7. Best regards, Joe TourRadar

Posted 3 years ago

“The tour said accommodations were included...but when I signed in, there was additional cost for hotel. I ended up booking different tour. And, I assume, the tour for this was fixed.”

Helpful Report

Posted 3 years ago

Hello There, Thank you very much for taking the time to leave a review! After taking a look at your booking, we can see there was an issue when selecting the accommodation in the "Book Now" section. We are currently working on this matter and the tour page will be updated shortly. We thank you for bringing this to our attention and, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 3 years ago

“Ich hatte von TourRadar bisher noch nichts gehört, fand jedoch die Buchung sehr einfach, dass einzige Problem bestand nur darin das ich mich mit dem Englisch etwas schwer habe und immer dem Übersetzer mit einschalten muss.”

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Posted 3 years ago

Hallo Marcella, Vielen Dank für Ihr Feedback und Ihre Zeit. Einer unserer deutschsprachigen Mitarbeiter hat sich bei Fragen direkt mit Ihnen in Verbindung gesetzt. Wir wissen, dass Sie eine tolle Zeit auf Tour haben werden und bleiben für weitere Fragen hier! Mit freundlichen Grüßen, Das TourRadar-Team

Posted 3 years ago

“You have a glitch in your website that screws up booking after you put a hold on things. Lots of passing the buck on responsibilities took place w this booking and I did your peoples job and gaps which resulted in a ton of stress. I am a seasoned traveler and usually plan all my own holidays and only supplement tours here and there but I know how things are supposed to work as I did over 10 trips via agencies when younger. I will chalk this up to the pandemic.”

Helpful Report

Posted 3 years ago

Hello there, Thank you very much for taking the time to leave a review. We have taken a look into your booking and can see where the confusion has stemmed from. You booked your tour with TourRadar and then directly with the tour operator. This created a double booking. You were then in touch with TourRadar and the tour operator separately, which is why the communication was complicated. However, we have sorted out your booking for you, and you now only have one confirmed booking. We are glad that our Customer Service team was able to assist you! Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 3 years ago

“Having trouble finding it inery & insurance”

Helpful Report

Posted 3 years ago

“Booking was easy. Paying was mega difficult. In the end I had to go to my bank and have them do it for me.”

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Posted 3 years ago

“Nothing special the tour had all the places we wanted to go to but looking for more details, on additional trips or side trips.”

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Posted 3 years ago

“I was actually on the phone with Julie at Globus to walk me through YOUR booking on line because I could not get through to TourRadar on the phone, I was on hold for a eternity which led me to call Globus. Because of this eternity I was going to skip you, and go through Globus, but Julie informed me I had to go through your website, therefore, she helped me go through the whole process.”

Helpful Report

Posted 3 years ago

“Was very straight forward. Although, asking questions to their support team was hard. They didn't seem interested in helping.”

Helpful Report

Posted 3 years ago

“My wife and I have been trying to contact you directly to talk to a real live person. Can you please contact us so that we can speak to representative of tourradar about our planned trip”

Helpful Report

Posted 3 years ago

Hi Dennis, Thank you for reaching out to us regarding your booking, and we apologise for any wait times you may have experienced while trying to reach us via phone. We will work to get in touch with you directly to discuss your booking and we look forward to assisting you with anything else you may need before, during or after your tour. For anything else we remain here for you 24/7 via live chat, email or phone! Best regards, The TourRadar Team

Posted 3 years ago

“Booking was easy. I wasn't informed that the communication was on their webpage instead of sending out email. Hopefully in the future, the communication would be faster. It took a day or 2 to get response to my questions. At the end, I wanted to cancel my tour, but TourRadar gave me option for travel credit instead of cancelled (so I could save 100Euro cancellation penalty). And they refunded me my travel insurance within 5 days.”

Helpful Report

Posted 3 years ago

“I thought it was confusing. I still have questions that will need to be addressed when I return from a trip I am taking this weekend.”

Helpful Report

Posted 3 years ago

Hi Randi, Thanks for booking your 2022 tour with TourRadar! We appreciate your review and will be in touch after your weekend away to see how we can assist you going forward, and to further understand your feedback about your experience so far. Our team is always available 24/7 over the phone and via live chat should you want to contact us at any stage. All the best The TourRadar Team

Posted 3 years ago

“I happened to be out of my home country when I booked and this made the process a bit more difficult. Currency can’t not be changed on the site and some features only available in my home country could not be accessed. While this is probably not a routine issue it wasn’t something they dealt with very well. Also had pretty unreasonable restrictions on payment options. Almost lost my business because they wouldn’t help me figure it out. The site itself is fine and for normal issue they are good. Just doesn’t seem to be that robust to handle different situations.”

Helpful Report

Posted 3 years ago

Hello Randy, Thank you for taking the time to leave a review and it was a pleasure speaking with you.   As we went over, it is not every day a US Traveler books a tour from Kazakhstan. However, we are glad to see that you used our 24/7 Live Chat and that the Customer Service Agent was able to assist you with your booking! When it comes to booking a tour, only a Deposit amount is due for most tours. If booking a tour that departs within 60 days, the full payment will be due at the time of booking. Again, we thank you for leaving a review! Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 3 years ago

“this is about booking. The initial part was easy, signing up for the trip. Then a page said I needed to give more information before confirmation. That took more time and effort. One line said more information was needed while a completed was listed elsewhere. Then confirmation didn't come. Contacted TourRadar. Then again after TourRadar contacted me about the confirmation not being given yet (2 days later). Confirmation came after a while. Some glitch occurred somewhere.”

Helpful Report

Posted 3 years ago

Hi Dorothy, Thanks for taking the time to leave us a review! We at TourRadar pride ourselves on having a quick and easy booking process and are sad to hear you experienced some issues with getting your booking confirmed. It is great to see however, you still rated our Customer Service highly! Your feedback is very valuable to us, and we greatly appreciate it. We will continue to look into how we can improve our customer experience to provide the best service possible. Thank you for booking with TourRadar! The TourRadar Team

Posted 3 years ago

TourRadar is rated 4.5 based on 6,728 reviews