TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Kerry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Gut, die Mitarbeiterin am Telefon war sehr freundlich.”

Helpful Report

Posted 11 months ago

“It is so long ago that I can't remember the details, but I don't recall any problems. There is nowhere to discuss the actual tour, only the booking details. Where do I get to report on the content, leadership, etc of the tour?”

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Posted 11 months ago

“professional service”

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Posted 1 year ago

“In general, the tour permitted us to view the 3 main cities , but due to health issues, we had to pass on the walking tours of Florence and Venice. We did those on our own. Two of the 3 Hotels were great (Rome and Venice), but the Executive Hotel in Florence, we were not impressed with the room, or the front desk service, who seemed to be indifferent to us, even when asking for info. The fast train service was great, but it would have been nice to have Hotel transfer from Florence and Venice to the train station.”

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Posted 1 year ago

“Smooth; quick response.”

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Posted 1 year ago

“We were hosted in Egypt by Remon from timeless travel, he was really amazing, knowledgeable, kind and really proud of his heritage. I do feel that we had value for money with this tour, it was really busy however we really did get to experience the historical aspects of Egypt.”

TourRadar 4 star review on 9th October 2022

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Posted 2 years ago

Hi Yashika, TourRadar makes booking multi-day tours seamless and timely, partnering with 2,500+ operators to offer more than 50,000+ adventures in 160+ countries. We are happy to see that your adventure in Egypt with Timeless Travels has been amazing! As we are continuously wanting to improve our services, feedback for us and the 2,500+ operators we partner with is very important. If you have suggestions for optimisation, we would love to hear your input. Thank you for choosing TourRadar. The TourRadar Team

Posted 2 years ago

“Tourradar wildwest with Amadeo. Tour guides Roberto and steve cirello are excellent.Drivers are good except the one who drove us to LA with sprinter on Aug.5.He was impolite, irritable, disrespectful and practically yelling at us.We are with italians and french tourists and they were not impressed. This driver is ruining your reputation. When the Italian was begging to stop by nearest starbucks coz one of them needs to use the bathroom, he said , this is not Europe.He was practically yelling at my husband when he mistakenly stopped in 4pts sherraton in culver city which we did not asked for.While in Vegas , my husband asked Roberto if we can be dropped off our hotel in LAX 4 pts sherraton in Airport BLVD.and he said no, we dont do that.To begin with, farmers market and 4 pts sherraton CULVER city are the pick and drop off venues.”

Helpful Report

Posted 2 years ago

Hello Ofelia, We appreciate you taking the time to leave us a review about your last trip to the Wild West you went on with Amadeo. Despite your mentioned concerns with one driver, we truly hope that you had a wonderful time exploring! In case any travel-related questions may arise in the future, our 24/7 customer support team at TourRadar is always happy to help and guide you on our platform. Thank you! The TourRadar Team

Posted 2 years ago

“It was so easy and convenient. But I did not notice that the operator of the package does not provide water because there was no information on how to get water during trekking. I am not sure yet if I could buy a bottle of water on the trail.”

Helpful Report

Posted 2 years ago

“When I booked this trip I particularly wanted an office in Australia. The promptness of your response to my inquiry was quick, made the deposit, and the authorization was done in minutes. No waiting time at all. Very happy indeed so far. I also liked the price as well, plus it is an Australian group of people too.”

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Posted 2 years ago

“There are great options to choose when considering a tour. But beware: the tours are all operated by an individual company. So, your tour could cancel at any time-as was the case w me. However, I was able to secure a new booking and transfer my insurance which otherwise would not be refunded. My greatest concern now is how quick or slow I could receive my refund. I am still waiting on confirmation for the length of time for my refund.”

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Posted 2 years ago

“Booking with TourRadar was a great experience for me. I love that it gives you the option to save before the booking. Also the booking procedure is easy to follow and provides with all the information you need. Customer service replied to my questions in a very clear and fast manner!”

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Posted 2 years ago

“Fairly straightforward process. I did get a bit lost, trying to finalise the booking. but I got there in the end. I did forget to include the promotional code when giving my payment details, but received a message confirming its inclusion after contacting the Help section. All in all, it is not difficult.”

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Posted 2 years ago

“Good experience. It was a little difficult searching for a tour with multiple destinations in the UK (Wales, Ireland, Scotland, and England); it took a while. Also, it was a little unclear as to exactly what time the tour started day 1 and ended on the last day in order to make the flight reservations. However, overall it was a good experience. Wide selection of tours!”

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Posted 2 years ago

“Travel guide most helpful.”

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Posted 2 years ago

“Communication during the booking process was prompt and good. However, the first two tours I tried to book were not available even when it said so on the website. Only the third option I had actually worked out. This whole process took two days of back and forth emails.”

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Posted 2 years ago

“It was a good experience. Easy to follow”

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Posted 2 years ago

“Very straightforward and easy to complete.”

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Posted 2 years ago

“Experince was good, however the T&C's are outdated. I have had very good contact amd experince with Tour radar during pandemic where they helped me a lot.”

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Posted 2 years ago

“Registration proceeded smoothly. However, in the initial process, there was not a [possibility (at least I did not see it) to add special requests”

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Posted 2 years ago

“Not happy with them at all at first...but they called me three times to try to correct/explain the issues I had....so, good follow up on their part....”

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Posted 2 years ago

TourRadar is rated 4.5 based on 6,721 reviews