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TourRadar Reviews

4.5 Rating 6,721 Reviews
91 %
of reviewers recommend TourRadar
4.5
Based on 6,721 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read TourRadar Reviews

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
There was an error in my payment and you resolved my problem swiftly and professionally!
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Posted 4 years ago
Every tour company was extremely helpful, always answered my questions and even made special accommodation for me during the booking process. TourRadar is an excellent way to connect to companies and find great tours. Would highly recommend.
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Posted 4 years ago
Hi Danielle, Your review means the world to us! We pride ourselves on our wide tour selections and close partnerships with 2,500+ tour operators and are glad to hear that this has allowed you to find and book great tours. We can't wait to assist you with your next adventure on TourRadar! Kind regards, The TourRadar Team
Posted 4 years ago
Lots of different tour options. Messaging feature is brilliant if you have any questions; with very quick responses.
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Posted 4 years ago
Efficient, you can get help online and through the phone.
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Posted 4 years ago
Super easy to book and received a confirmation message within 24 hours. The only difficulty was trying to choose from all the trips!
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Posted 4 years ago
Hi there, Thank you for your review! We're happy to know you found the booking process easy and that your tour was confirmed quickly by your tour operator! With 2,500+ tour operators and over 40,000 tour selections, we ourselves are spoilt for choice! However, our 24/7 Customer Support Team are always happy to help narrow down those searches and pick out suitable tours if the choice is ever overwhelming! We wish you an amazing adventure and thank you for choosing TourRadar! Happy Travels, The TourRadar Team
Posted 4 years ago
It is easy! Many options and styles of traveling.
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Posted 4 years ago
Bek was so very helpful .
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Posted 4 years ago
Tried to RIP me off for $800AUD and for that price have lost me as a customer for life. NEVER ever deal with these people. As shonkey as they come
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Posted 4 years ago
Hi Lynton, Thanks for taking the time to leave a review, although we are very saddened to hear you feel this way. We of course understand this is a troubling time for many individuals affected by COVID-19, and we can see you cancelled your tour in June 2021 due to these concerns. TourRadar always strive to obtain the best possible outcome for our travellers wherever we can, however we must adhere to the operators terms and conditions when it comes to cancellations. We truly regret you are not satisfied and will have a member of our Customer Relations team will reach out to you directly, so we can address your concerns. Best regards The TourRadar Team
Posted 4 years ago
Worked very hard to get me and my sister the right trip for us.
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Posted 4 years ago
Hi Nancy, We’re delighted to hear this and we hope you are both looking forward to your dream adventure together. Thank you for choosing TourRadar and have a marvellous time on tour! Kind regards, The TourRadar Team
Posted 4 years ago
Taylor was very helpful in establishing booking for trip in 2022 that has options for May instead of July. He exhibited professional expertise and was very courteous, which makes him a valuable asset for Tour Radar.
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Posted 4 years ago
Hi John, We’re glad to hear that your booking experience has been pleasant and that Taylor has played a big role in that! We will pass on your thanks to him directly. Congratulations on booking your 2022 adventure and feel free to contact us again if you have any questions prior to departure! Kind regards, The TourRadar Team
Posted 4 years ago
Overall, very responsive.
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Posted 4 years ago
Very impressed with the personal attention I got.
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Posted 4 years ago
Hi Joy, Thank you for your positive feedback! We're always so happy to hear our customers are receiving the 5-star customer service we always strive to provide! We sincerely hope you have a wonderful adventure, and we're always here to assist you again! Kindest Regards, The TourRadar Team
Posted 4 years ago
First time using Tourradar. So far so good! Fingers crossed it will live up to its online reviews. Holiday not until January 2021!
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Posted 4 years ago
Hi Patricia, We're so happy your first experience with us was worthy of those golden 4-stars! TourRadar is grateful to know there are those still keen to travel once these unprecedented times are behind us. We're always delighted to hear of new customers and we will do our best to live up to expectations. Our 24/7 Customer Service team is always on hand to assist you, right up until your departure! We sincerely thank you for choosing TourRadar to book your adventure, and we hope you have a wonderful time on your tour in January! Happy adventuring, The TourRadar Team
Posted 4 years ago
Fantastic, I spoke to 3 different people and they were all great.
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Posted 4 years ago
Hi Moujahid, We're delighted to hear about your positive interactions with our Support Team and thank you for choosing TourRadar! Happy Travels, The TourRadar Team
Posted 4 years ago
Fast response to questions and friendly representatives
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Posted 4 years ago
Booking was extremely easy. Took a few minutes.
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Posted 4 years ago
I put the trip on a 48 hour hold while we were deciding if this was what we wanted. When the hold was within a few hours of expiring, TourRadar sent me a reminder. We decided to book and put in our credit card. It took several hours to confirm our booking, which was fine. We are pleased.
Helpful Report
Posted 4 years ago
Hi Charles, Thank you for your feedback! We're very happy the 48-hour hold option worked well for your booking and that you were able to secure your spaces! Confirmation can take up to 4 days to receive, so we're equally glad this was received as quickly as it was! We understand COVID-19 may have since caused some setbacks in our customer's plans. Therefore, TourRadar are always on hand to assist you going forward! We hope you're travelling again soon and thank you for using TourRadar. Warmest Regards, The TourRadar Team
Posted 4 years ago
TourRadar itself is a great company and one of the best tour resellers on the planet. The issue is that they are not responsible for the tours they book in that, as soon as you purchase, the Terms & Conditions become solely those of the other tour company. I booked a G Adventures trip via TourRadar which, due to COVID-19, was cancelled by G Adventures. G Adventures has outright refused to refund my $6500 and offered only a future credit (110%) instead, with no empathy for their disgruntled customers. The future credit may be a good option for some people, but the specific trip I wanted will no longer be run by G Adventures in the future. TourRadar has excellent and responsive customer service, but they state that they cannot do anything to override the (non)refund policy of G Adventures. So I initiated a chargeback on my credit card, at which point TourRadar's Fraud Department wrote me a threatening email that I was in breach of contract (ironic, I know) and, were I to lose the chargeback, they would keep $1500 of my money forever. My case got escalated to a Customer Relations Supervisor after I wrote a scathing review on TrustPilot, who took pity on me and rescinded that chargeback threat, which I greatly appreciated. I get that people are hurting everywhere, including the travel companies, and that TourRadar's hands are tied by the refund policies of their tour operators, yet there remains something fundamentally immoral to me about not giving back a customer's money for a trip that they can no longer provide.
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Posted 4 years ago
Hi there, Thank you ever so much for taking the time to leave a review, your feedback is always appreciated. We do love to hear that you consider TourRadar a great company overall, and that you have received excellent customer service from our dedicated team, we do pride ourselves on our service after all! It is however, very saddening to hear that you have not been happy with all the aspects of the interactions with us, and also with the terms set out by G Adventures relating to the suspension of your tour. Our team have been working tirelessly to reach the best outcomes for our travellers whilst navigating through the many challenges affecting everyone during these very difficult times. We know a member of our Customer Relations team has been communicating with you through your booking page to assist you wherever possible, and will remain in contact to continue to offer assistance and advice to you going forward. Our team sincerely wish you all the best during these tough times. Kind Regards The TourRadar Team
Posted 4 years ago
Booking was easy. My questions were quickly answered. Good follow up on wait time of receiving all details. Will definitely book again.
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Posted 4 years ago
Hi Janina, Thank you for taking the time to leave such a wonderful review. We're glad to hear that your booking experience was easy and that you will be booking with us again. Your supports means the world to us! Kind regards, The TourRadar Team
Posted 4 years ago
My trip of a lifetime to Peru was cancelled by tour Radar due to COVID-19 and I was not given a refund. Malaysian airlines have refunded, hotels and trains have refunded but not TourRadar. I am 68 years old and I do not know if I will be healthy enough to climb Michu pichu in the future. I would appreciate if you would refund my full payment as per the ACCC conditions.
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Posted 4 years ago
HI Stephen, We thank you for taking the time to leave us with this review. We do regret that this pandemic has interrupted your travel plans for the year. A reimbursement in the form of a travel credit has been offered by many tour operators worldwide in light of the COVID-19. A member of our customer relations team has reached out to you directly to discuss your concerns and clarify the available options. Our team looks forward to facilitating a more positive experience. Kind regards, The TourRadar Team.
Posted 4 years ago
TourRadar is rated 4.5 based on 6,721 reviews