TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Overall, very responsive.”

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Posted 4 years ago

“Very impressed with the personal attention I got.”

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Posted 4 years ago

Hi Joy, Thank you for your positive feedback! We're always so happy to hear our customers are receiving the 5-star customer service we always strive to provide! We sincerely hope you have a wonderful adventure, and we're always here to assist you again! Kindest Regards, The TourRadar Team

Posted 4 years ago

“First time using Tourradar. So far so good! Fingers crossed it will live up to its online reviews. Holiday not until January 2021!”

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Posted 4 years ago

Hi Patricia, We're so happy your first experience with us was worthy of those golden 4-stars! TourRadar is grateful to know there are those still keen to travel once these unprecedented times are behind us. We're always delighted to hear of new customers and we will do our best to live up to expectations. Our 24/7 Customer Service team is always on hand to assist you, right up until your departure! We sincerely thank you for choosing TourRadar to book your adventure, and we hope you have a wonderful time on your tour in January! Happy adventuring, The TourRadar Team

Posted 4 years ago

“Fantastic, I spoke to 3 different people and they were all great.”

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Posted 4 years ago

Hi Moujahid, We're delighted to hear about your positive interactions with our Support Team and thank you for choosing TourRadar! Happy Travels, The TourRadar Team

Posted 4 years ago

“Fast response to questions and friendly representatives”

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Posted 4 years ago

“Booking was extremely easy. Took a few minutes.”

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Posted 4 years ago

“I put the trip on a 48 hour hold while we were deciding if this was what we wanted. When the hold was within a few hours of expiring, TourRadar sent me a reminder. We decided to book and put in our credit card. It took several hours to confirm our booking, which was fine. We are pleased.”

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Posted 4 years ago

Hi Charles, Thank you for your feedback! We're very happy the 48-hour hold option worked well for your booking and that you were able to secure your spaces! Confirmation can take up to 4 days to receive, so we're equally glad this was received as quickly as it was! We understand COVID-19 may have since caused some setbacks in our customer's plans. Therefore, TourRadar are always on hand to assist you going forward! We hope you're travelling again soon and thank you for using TourRadar. Warmest Regards, The TourRadar Team

Posted 4 years ago

“TourRadar itself is a great company and one of the best tour resellers on the planet. The issue is that they are not responsible for the tours they book in that, as soon as you purchase, the Terms & Conditions become solely those of the other tour company. I booked a G Adventures trip via TourRadar which, due to COVID-19, was cancelled by G Adventures. G Adventures has outright refused to refund my $6500 and offered only a future credit (110%) instead, with no empathy for their disgruntled customers. The future credit may be a good option for some people, but the specific trip I wanted will no longer be run by G Adventures in the future. TourRadar has excellent and responsive customer service, but they state that they cannot do anything to override the (non)refund policy of G Adventures. So I initiated a chargeback on my credit card, at which point TourRadar's Fraud Department wrote me a threatening email that I was in breach of contract (ironic, I know) and, were I to lose the chargeback, they would keep $1500 of my money forever. My case got escalated to a Customer Relations Supervisor after I wrote a scathing review on TrustPilot, who took pity on me and rescinded that chargeback threat, which I greatly appreciated. I get that people are hurting everywhere, including the travel companies, and that TourRadar's hands are tied by the refund policies of their tour operators, yet there remains something fundamentally immoral to me about not giving back a customer's money for a trip that they can no longer provide.”

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Posted 4 years ago

Hi there, Thank you ever so much for taking the time to leave a review, your feedback is always appreciated. We do love to hear that you consider TourRadar a great company overall, and that you have received excellent customer service from our dedicated team, we do pride ourselves on our service after all! It is however, very saddening to hear that you have not been happy with all the aspects of the interactions with us, and also with the terms set out by G Adventures relating to the suspension of your tour. Our team have been working tirelessly to reach the best outcomes for our travellers whilst navigating through the many challenges affecting everyone during these very difficult times. We know a member of our Customer Relations team has been communicating with you through your booking page to assist you wherever possible, and will remain in contact to continue to offer assistance and advice to you going forward. Our team sincerely wish you all the best during these tough times. Kind Regards The TourRadar Team

Posted 4 years ago

“Booking was easy. My questions were quickly answered. Good follow up on wait time of receiving all details. Will definitely book again.”

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Posted 4 years ago

Hi Janina, Thank you for taking the time to leave such a wonderful review. We're glad to hear that your booking experience was easy and that you will be booking with us again. Your supports means the world to us! Kind regards, The TourRadar Team

Posted 4 years ago

“My trip of a lifetime to Peru was cancelled by tour Radar due to COVID-19 and I was not given a refund. Malaysian airlines have refunded, hotels and trains have refunded but not TourRadar. I am 68 years old and I do not know if I will be healthy enough to climb Michu pichu in the future. I would appreciate if you would refund my full payment as per the ACCC conditions.”

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Posted 4 years ago

HI Stephen, We thank you for taking the time to leave us with this review. We do regret that this pandemic has interrupted your travel plans for the year. A reimbursement in the form of a travel credit has been offered by many tour operators worldwide in light of the COVID-19. A member of our customer relations team has reached out to you directly to discuss your concerns and clarify the available options. Our team looks forward to facilitating a more positive experience. Kind regards, The TourRadar Team.

Posted 4 years ago

“I had a wonderful experience booking a 2-day one night tour with saharansky from Douz to the dunes of Douz and back. Mia, the manager, was extremely helpful and responsive in the booking process, she offered me a ride from their office back to our hotel and we shared a lovely chat over traditional Tunisian mint tea. i highly recommend this trek.”

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Posted 4 years ago

Hi Patrick, We’re overjoyed to hear about your on-tour experience and would like to invite you to submit a tour review if you haven’t already. Thank you for choosing TourRadar and we look forward to assisting you with your next adventure! Kind regards, The TourRadar Team

Posted 4 years ago

“tour canceled without refund, they want to give me a useless credit, I need money immediately, I have to pay for the return flights !!! I don't want future credit, I don't have time and I don't want to have anything to do with these scammers anymore !!!!! DO NOT BOOK WITH them!!!”

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Posted 4 years ago

Hi there, Thank you very much for taking the time to leave a review. TourRadar understands that Covid-19 has disturbed many travelers' plans and made it virtually impossible for many to continue with their tours and plans. The ongoing situation has also impacted tour operators heavily and has led to a substantial number of suspended tours. Our travel industry partners have been working with all those travelers affected to find a positive outcome. We can see that the tour operator has offered reimbursement in the form of a future travel credit. We understand that you found this to be an unsatisfactory result and preferred a different solution to the matter. After having been in touch directly with the operator, unfortunately, no other option was found to be available. As a booking agent, TourRadar is bound by the terms and conditions set out by the tour operators, including tour suspensions. Although we tried our best to assist you, we are unfortunately not able to change the operator's decisions. We thank you for your valued feedback, and sincerely wish you all the best during these challenging times. This is an unprecedented situation and one that continues to change based on decisions that are out of anyone's control. Saying this, we are monitoring the situation very closely and doing all we can to help travelers at this time. Kind Regards, The TourRadar Team

Posted 4 years ago

“I booked our experience and got confirmation a day and a half later. I was getting a little worried that we were going to miss this deal. I emailed and the company twice to see what was going and they promptly got back to me to patient. It was all good and we look forward to planning the rest of our trip.”

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Posted 4 years ago

Hi Jennifer, Thank you for your wonderful review! We understand waiting for confirmation can be worrying, however, confirmation can take anywhere between 2-4 business days and the tour operator will always do their best to reach out within this time. We understand you placed your booking when COVID-19 was just beginning to impact everyone, and so we imagine this may have unfortunately caused a bigger delay. However, we are very happy to know you were confirmed, and will soon be busy planning the adventure of a lifetime! We hope you have a wonderful trip when the time comes, and thank you for using TourRadar! Kindest Regards, The TourRadar Team

Posted 4 years ago

“Intuitive web interface to sort thousands of tours with variety of filters. Very competitive pricing as well. If you decide, all the research and booking can be done without talking to anybody. Staff is very friendly and bend on their back to help you, not only during the booing but during the travel as well. I have test this at least twice. I continue to come to Tourradar for all of our travel needs and don't see any reason not to ... I also send my friends and family to TourRadar.”

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Posted 4 years ago

Hi Muhammed, Thank you for your wonderful feedback; it's lovely to hear of your positive booking and customer experience! Our aim is to make our service as easily accessible and simple as possible for travellers, so we're very happy to know this is the case, and our 24/7 customer service is a point of pride - we love being able to help! TourRadar wishes you all the best, and we’ll be happy to assist you again with finding and booking your next dream tour when the time comes! Kind Regards, The TourRadar Team

Posted 4 years ago

“Am very frustrated with the process. Every time I open an email the price has changed. Am currently looking for another company”

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Posted 4 years ago

Hello Thomas, Thank you for taking the time to leave a review of your booking experience. We strive to make booking tours easy for our travellers so we do regret to hear that the process has been frustrating. We have since actively reached out in your booking page and offered a resolution to the pricing issue experienced. To gain a better understanding of your specific booking experience and in hopes of receiving more valuable feedback, we will also have a member of our team reach out to you personally via direct message. Thank you for choosing TourRadar and we look forward to speaking with you soon. Kind Regards, The TourRadar Team

Posted 4 years ago

“It was very easy and fast !”

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Posted 4 years ago

“Thank you Tour radar for resolving all our issues in these difficult times.”

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Posted 4 years ago

Hi Lynette, Thank you for your kind feedback! The impact of COVID-19 on the travel industry and our company has been significant, but we've been working hard to assist our travellers during this crisis situation and help achieve the best outcomes for them. We're so glad we were able to do this for you! TourRadar wishes you all the best and we’ll be happy to assist you again with finding and booking your next dream tour when the time comes! Kind Regards, The TourRadar Team

Posted 4 years ago

“It took awhile to get a confirmation and I didn't know about a single supplement right away but before my card was charged. I have used the company before. It is reliable and has had good communication with me. It is worth booking with TourRadar rather than the company that runs the tour because of better communication.”

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Posted 4 years ago

Hi Philip, Thank you for your wonderful feedback; it's lovely to hear of your positive booking and customer experience! As our operator partners often have to confirm they're able to run the tour on your selected date, sometimes it can take a little longer for the traveller to receive confirmation, but we're glad to see they were able to confirm this fairly quickly for you! We pride ourselves on our 24/7 customer service, so we're very happy to know we were able to meet your needs. TourRadar wishes you all the best, and we’ll be happy to assist you again with finding and booking your next dream tour when the time comes! Kind Regards, The TourRadar Team

Posted 4 years ago

“We have booked tours in Laos and Vietnam with TourRadar, and were delighted with their travel partners and the ease and speed of communication. No glitches...so they are our new “go to” for travel planning.”

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Posted 4 years ago

“Everything went smoothly, information provided is clear and concise, they answered all my questions promptly. I'm a big fan of TourRadar and can't wait for my trip!”

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Posted 4 years ago

TourRadar is rated 4.6 based on 6,711 reviews