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TourRadar Reviews

4.6 Rating 6,712 Reviews
91 %
of reviewers recommend TourRadar
Company Reviews Metrics Info
4.6
Based on 6,712 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read TourRadar Reviews

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous
Verified Buyer
“Booking my tour through Tour Radar was quick and easy . Also you can ask questions and get answer very quickly from the tour operators before you finalize your choice.”
Helpful Report
Posted 5 years ago
Carilyn M
Verified Buyer
“TourRadar was really responsive to my many questions. I found a Laos tour itinerary that was too expensive for me. They found the exact itinerary (including wording!) for more than $800 less from a different provider. The only negative was the amount of discounts wasn't as much as I'd calculated, but they DID give me a nice discount. I'll keep an eye on TourRadar for future trips.”
Helpful Report
Posted 5 years ago
Ruby S
Verified Buyer
“TourRadar was very responsive to my concerns regarding dates and hotel pick up locations in Istanbul, Turkey. I noticed the company offers a wide-range of tours throughout the year. This show they want to please tourists from around the globe. I am excited about touring with TourRadar in different parts of Turkey. Moreover, the process was so easy or user-friendly, I know I will use the company for furture excursions in Europe, Asia, and Middle East. The bottom line YOU ARE IN GOOD HANDS!”
Helpful Report
Posted 5 years ago
Gwyn
Verified Buyer
“Despite best efforts of Armin I was initially told that I’d secured a booking and deposit taken I was told days later that the tour was full!! VERY VERY DISAPPOINTED”
Helpful Report
Posted 5 years ago
Hello Gwyn, We regret to hear that you’re disappointed you were unable to secure a spot on your desired tour. We can see in your correspondence with the operator that they have reached out with alternative options. However, if these options are not suitable, the operator has offered a full refund. At TourRadar we will always endeavor to try and find a resolution for these situations. We will reach out to you directly to see if there are any alternative options for you, in order to confirm your space on a suitable alternative tour. Best Regards, The TourRadar Team
Posted 5 years ago
Karen
Verified Buyer
“Booking this tour was so easy with almost instant reply to any questions. We are looking forward to the tour”
Helpful Report
Posted 5 years ago
Steve
Verified Buyer
“Brilliant. Nothing was to much trouble. Very helpful sorting out my booking for 4 to surprise a family from Australia doing this cruise. Talked to representative’s in Australia & Canada at different times. Well done to all that have helped.”
Helpful Report
Posted 5 years ago
Antal
Verified Buyer
“I am 100% satisfied. The online information is very detailed, I have spent days to find the most suitable tour. As soon as I have decided, the process worked quickly, my extra requests were answered immediately, eventually I have got what I wanted. The booking deposit was not withdrawn until we cleared everything for confirmation.”
Helpful Report
Posted 5 years ago
Eric
Verified Buyer
“Very efficient organisation. Queries answered promptly and accurately”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“The company who offered this tour was at a higher price and charged for using credit cards. When I contacted them twice by email and after hours phone message. They still did not respond. I then found the same tour on tour radar at a lower cost and no credit card fees. Overall saving of $400/ couple”
Helpful Report
Posted 5 years ago
Dan
Verified Buyer
“Do easy and clearly defined along with a good communication tool after booking”
Helpful Report
Posted 5 years ago
Frederick
Verified Buyer
“We received prompt replies and excellent answers to all our questions. We had previously planned a similar tour on Gate One Tours. After looking over the details and magnificent accommodations on CIE tours we booked with CIE. Our agent - Anna- couldn't have been more helpful. She is a strong reason for the booking.”
Helpful Report
Posted 5 years ago
Samantha
Verified Buyer
“Multiple options available on all tours to suit your personal preferences. Payment options bet any website I have ever used with no penalty.”
Helpful Report
Posted 5 years ago
Trevor
Verified Buyer
“quick reply to enquiry, and such a friendly email. i am most impressed with the efficiency of this company. i asked about a possible discount as my wife and i will be going on 2 tours, with just a couple of days in between. and hay PRESTO, i was offered a discount. confirmation of both tours has happened within hours. most professional travel company.”
Helpful Report
Posted 5 years ago
Azucena
Verified Buyer
“I did not find any hardships when I booked my tour online. The problem arose when I clicked on the booking confirmation email to view it. There was a problem viewing the booking that I emailed the customer service about it for several times but the problem persisted. The booking details would not show.”
Helpful Report
Posted 5 years ago
Hi Azucena, Thank you for taking the time to review TourRadar. Our Tech Team has recently updated the booking system to increase optimisation. The booking details page is therefore displayed differently to old bookings and we are sorry if this has caused some confusion. A member of TourRadar's Customer Relations Team has reached out to you on your booking to clarify the new location of the booking confirmation details. Best regards, The TourRadar Team
Posted 5 years ago
Merilyn I
Verified Buyer
“Responded to a query straight away merilyn ide”
Helpful Report
Posted 5 years ago
Linda
Verified Buyer
“The booking procedure was straight forward. As another couple is joining us and booking separately, he got a different bill and ours was a bit more. Rebecca was very helpful is rectifying this. Thank you.”
Helpful Report
Posted 5 years ago
Omar
Verified Buyer
“It was a fun & easy booking experience, can’t wait till I go on this trip!”
Helpful Report
Posted 5 years ago
Gary
Verified Buyer
“staff were extremely helpful and answered all my questions promptly, the site was very easy to us for gaining information and in the booking process”
Helpful Report
Posted 5 years ago
Helen
Verified Buyer
“EXCELLENT SERVICE AND PROMPT RESPONSES TO QUERIES!”
Helpful Report
Posted 5 years ago
Marius
Verified Buyer
“Friendly and knowledgeable staff. Easy and intuitive online process.”
Helpful Report
Posted 5 years ago
TourRadar is rated 4.6 based on 6,712 reviews
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