TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Simple questions - easy to understand”

Helpful Report

Posted 3 years ago

“TourRadar is convenient to see different tours in one place, similar like Viator or Trip Advisor. But the Tour prices are cheaper on the Tour company’s site directly. So its just better to buy directly from the Tour Company. Dont see why purchase from Tour Radar for additional charge. Tour radar won’t match the price. Its great to review different tours, but go to the tour company site directly to make the booking. Cheaper and convenient to work with tour company in the future”

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Posted 3 years ago

“The only part I was surprised by was not getting immediate confirmation. Stating this when booking would be helpful. I also would have liked the option to pay in full from the first page. This wasn’t a big deal to do two payments, but it is a preference. Very responsive to messages!”

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Posted 3 years ago

“A great experiece, quick and easy and problem-free”

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Posted 3 years ago

“When I was looking and price comparing tours and services I found that tourradar offered the the full package with real pricing. I had noticed with competitors that there we several "optional" tours. These same tours are in tourradar package. I was being very particular to services before and after, meal plans, shuttle services, covid information. This site provided details that I wanted to double check how they work. They are no issues with emailing and asking things over and over as I did. THIS IS YOUR ONCE IN A LIFETIME EXCEPTIONAL TOUR PACKAGES.”

TourRadar 5 star review on 2nd November 2021

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Posted 3 years ago

“I’m not received my confirmation email”

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Posted 3 years ago

HI Yunzhi, Thank you for getting in touch regarding your confirmation email, and we're delighted to see you've found your perfect tour! Your email has been re-sent to you for your convenience, and you can access your booking at any time by logging into your account on our website. Alternatively, you can get in touch with a member of our team 24/7 via live chat, email or phone and we will be happy to assist you in finding all you need. Kind regards, The TourRadar Team

Posted 3 years ago

“Adding to the pervious review. There is a built in user confusion whjen booking and attempting to book everything at once. One books the basic trip then attends to the extras post booking. With this understood the customer response from Vacations to Go has been excellent.”

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Posted 3 years ago

“Nice and easy, thank you!”

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Posted 3 years ago

“There were several people I spoke with for a few days prior to my decision to go with Tourradar. They were all very helpful and patient... I had many questions and I had been trying to decide for months, so I was happy that they took time to answer my questions. I was confused about a billing issue, and the nice man tried so hard to explain it, but I just didn't get it. When I got off the phone I cleared my head and finally understood what he was trying to say! Poor guy! Anyway, I got on my computer after that and ordered the tour! Very easy once I got past that one issue. Very simple, the website explains everything. Lots of good info on there to read before you commit. I love their choices of payment too. Thanks to all who put up with me. I am SO excited! Finally got what I had hoped for!”

Helpful Report

Posted 3 years ago

“booking was relatively easy but would have liked more information as to whether the tour was a guaranteed departure, I emailed and though my email was acknowledged immediately I had my answer about 2 days later. Their review process does not offer an accurate gauge for response times, it goes from 6-12 hours to over a week. I think that they could look into offering more comprehensive visa advice once the booking has been confirmed and deposited, but I understand that visa conditions change like the wind and it can be tricky. Overall, it has been a quite simple process and one I would repeat.”

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Posted 3 years ago

“Easy to follow through the steps from selection to final payment.”

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Posted 3 years ago

“Easy, online, all questions answered timely and clarified. No complaints!”

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Posted 3 years ago

“First it was not clear how to find the booking button, because this was not always shown and then three working credit cards were not accepted and paying has to be done on an other canal.”

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Posted 3 years ago

“Heaps of tours to choose from and all facets well displayed so as to make an easy selection of the best-suited choice.”

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Posted 3 years ago

“It was simple and straightforward . Looking forward to the tour then I will fill out completley”

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Posted 3 years ago

“Easy to do, quick and accurate”

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Posted 3 years ago

“At first, the tour I booked didn't show up in my account on TourRadar com; this has been corrected, and the communication has been great.”

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Posted 3 years ago

Hi Suzanne, Thank you for your review! We can see, since this was written, you have been able to successfully access your booking page. One of our team will reach out to you soon, so we can discuss any difficulties you may have encountered and make sure you have a seamless experience going forward! Best regards The TourRadar Team

Posted 3 years ago

“No problem booking, very quick process. Had a little issue with the wrong rooms being booked but they rectified within seconds”

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Posted 3 years ago

“Rufus answered all questions n was able to help us book 2 tours”

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Posted 3 years ago

“I've booked tours through tourradar a few times now and it's my go to for booking group tours! The customer service is A+ and their variety is amazing. Anything you want, you can find.”

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Posted 3 years ago

TourRadar is rated 4.6 based on 6,711 reviews