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TourRadar Reviews

4.5 Rating 6,721 Reviews
91 %
of reviewers recommend TourRadar
4.5
Based on 6,721 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read TourRadar Reviews

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous
Anonymous  // 01/01/2019
Easy to book
Helpful Report
Posted 5 years ago
Fast professional booking service
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Posted 5 years ago
Excellent as able to get information 24/7. If all tours can be confirmed straight away that would make tour radar even better.
Helpful Report
Posted 5 years ago
The experience was good in booking the tour.
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Posted 5 years ago
I found booking with TourRadar hassle free and uncomplicated.
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Posted 5 years ago
It was simple, everything was explained thoroughly and overall great service!
Helpful Report
Posted 5 years ago
Practical to have all offers but not enough support to choose (advisors/ filters/ reviews). Easy way to communicate and very nice platform, however the link between before and after the booking is not smooth enough.
Helpful Report
Posted 5 years ago
Hi there, Thank you for your feedback! It's great to hear you find our platform easy to use and that we present effective and easy ways to communicate. We're always keen to hear from our customers, as your feedback is vital to our constant improvement. We'll be in touch with you directly to gather some more detail about your booking experience, at a time that is convenient for you. Thanks again and Happy Travels! The TourRadar Team
Posted 5 years ago
Easy to make booking
Helpful Report
Posted 5 years ago
Representatives were easy to speak with and willing to help and get further information from the host company to answer all the questions. I would continue to use this company for future travel enquries and bookings.
Helpful Report
Posted 5 years ago
Very professional people. They answered my requests appropriately and quickly.
Helpful Report
Posted 5 years ago
Easy to book, but the email that was sent to me indicated that the deposit of $110 had NOT been accounted for...thus leading me to think that there was a problem. This necessitated a phone call by me to confirm that everything was OK, and that there wasn't a problem with my card or any other issue. The representative advised me that that the payment was pending and that I would be getting a confirmation of receipt of the deposit email soon....which happened within a couple of hours.
Helpful Report
Posted 5 years ago
Hi there Rose, Thank you for taking the time to leave your review. We have had a look at your booking and can see it was confirmed as per the usual process, without any hiccups. We are glad one of our agents was able to provide clarification that your deposit was still pending authorisation whilst we worked to confirm your booking, as well as assurance that everything was moving along just fine. We are also glad that you found it easy to book with us - That's what we like to hear! Thank you so much for choosing TourRadar. Kind regards, The TourRadar Team
Posted 5 years ago
Michael assisted me and ably got me through the booking process
Helpful Report
Posted 5 years ago
Booking was easy- help team was very responsive and provided excellent detailed answers. The only drawback by phone or instant chat was when we asked them to compare tour options for tours from different local companies or providers- it would be great to put together a list of parameters (duration of tour, accommodations, group size limit, transport vehicles, AC or not, breakfasts, lunches, dinners, etc) and to have these fields populated when clients want to compare options
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Posted 5 years ago
Anthony was extremely helpful in assisting me with my reservations over the phone. He was extremely friendly, efficient and friendly. The online application didn't provide an option for single supplement lodging. The friend referral discount program could be more prominently displayed.
Helpful Report
Posted 5 years ago
English is not my first language but even so making this touradar booking was very easy
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Posted 5 years ago
Easy booking, quick response to any questions prior to making final selections. Once you've booked, you receive continually progress updates and reminder to complete all necessary paperwork. Can wait for my tour to begin!!!
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Posted 5 years ago
Good oooooo
Helpful Report
Posted 5 years ago
Not able to have my first choice of tours but helpful with my second choice. Good communication and extremely helpful with my phonecall to their office.
Helpful Report
Posted 5 years ago
prompt response to the enquires and good payment options
Helpful Report
Posted 5 years ago
They don't read previous correspondence well. Actual booking online very easy after they set up the link.
Helpful Report
Posted 5 years ago
Hello there, Thank you for your feedback. We're sorry to hear there seems to have been some wires crossed. We'll be in touch with you directly as a matter of priority to ensure any confusion is cleared up! Best Regards, The TourRadar Team
Posted 5 years ago
TourRadar is rated 4.5 based on 6,721 reviews