TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“The TourRadar website was very informative and easy to use.”

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Posted 5 years ago

“they responded to my inquiries and they addressed my concerns in a general way. Thank you for your prompt respond.”

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Posted 5 years ago

Hi Sussan, Thank you for your review! We highly value you as a customer and take all feedback very seriously. We have had a look at your booking and can see you inquired yesterday regarding flight times and additional accommodation. We apologise that you have yet to receive a reply; our current average response time is at 48 hours, and enquiries are answered in the order they are received. For all urgent matters, our Customer Support Team is available 24/7 via live chat or phone. We will reach out to you in your booking conversation page shortly to answer your enquiry in detail. Thank you for your patience and understanding. Kind regards, The TourRadar Team

Posted 5 years ago

“The lady that took my booking was very pleasant friendly easy to hear helpful and knowledgeable. She was efficient in taking my booking so it was easy to finish my order quickly and professionally”

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Posted 5 years ago

“THANK YOU, PERFECT FOR OUR NEEDS”

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Posted 5 years ago

“As a beginner at this, the online process and responses were excellent.”

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Posted 5 years ago

“Website easy to use and the agents were very helpful and prompt in their respnses.”

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Posted 5 years ago

“Easy to use. Had a few questions and they were promptly answered.”

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Posted 5 years ago

“Great selection of tours available, booking process easy and very quick confirmation of booking.”

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Posted 5 years ago

“My family and I wanted to visit Italy and wanted to find a tour to help us see all the most important parts. When we came across Tour radar we were skeptical at first but it provided us a 5 day trip to Italy visiting Rome, Florence, Venice. We couldn't believe the price which included the tour, transfers from city to city and the hotels! Granted the hotels weren't the greatest but did just fine, we were happy with the AC & breakfast is not big in Italy but it was fine. Also Wendy from Tour radar was so informative and helpful in answering all my questions promptly. When we got to Italy, we had our tour with Europamundo and it was great. We are happy we were able to book through Tour radar.”

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Posted 5 years ago

“I booked my trip package to euroupe in person to Tourradar office in Toronto with agent Kimberlie. she helped me to find good package and it was great.”

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Posted 5 years ago

“Told me they would do something, never got back to me and the task was not done.”

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Posted 5 years ago

Hello Daniel, Thank you for taking the time to leave a review. As per our correspondence, we were able to address your booking-related concerns on live chat so we regret to hear you have not heard back from us. With that said, we will be in touch with you directly to clarify any confusion with your request and for any additional feedback, you may have about your booking experience. Kind Regards, The TourRadar Team

Posted 5 years ago

“The website is well organised and easy to navigate. Information about offered activities is sufficient. Booking was fast and easy.”

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Posted 5 years ago

“I booked my trip very last minute, but the customer service was very helpful and accommodating. Very happy with the service and excited to go on the trip now.”

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Posted 5 years ago

“Very easy .I would recommend to all my friends”

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Posted 5 years ago

“It was very easy to book my tour. Your agent was very knowledgeable and efficient and we quickly booked the tour, to my satisfaction.”

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Posted 5 years ago

“Service was very good. Website was easy to us. Staff kept me informed through process and offered good alternatives when first choice was unavailable.”

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Posted 5 years ago

“Good choice of tours and company recommended, great to deal with.”

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Posted 5 years ago

“User friendly online booking”

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Posted 5 years ago

“easy to use”

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Posted 5 years ago

“it was easy to navigate and services offered are excellent.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews