TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“My booking experience with TourRadar has been excellent. My questions were answered promptly by both TourRadar and the tour operator. I had to change the dates of our trip shortly after booking and that was also handled very quickly and efficiently.”

Helpful Report

Posted 5 years ago

“Simple process once we’d read the detailed trip notes”

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Posted 5 years ago

“Was effortless and received reply from tour operator within hours of booking thanking me for the booking and asking if needed any further assistance while in their country”

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Posted 5 years ago

“It was straightforward and the agents were helpful.”

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Posted 5 years ago

“I greatly appreciated the rapid response time to several questions I had regarding the tour, especially since they were asked over the Christmas holiday period. There is a great deal of information to absorb about this trip; in my opinion certain bits of information could better be consolidated into one area to make it easier to follow along all of the details, but my questions were answered promptly. Very impressed with the helpful, speedy replies!”

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Posted 5 years ago

“No problems booking. Very easy payment process. Would reccomend to a friend.”

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Posted 5 years ago

“TourRadar was very responsive to our request and provided amenable solutions to any issues.”

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Posted 5 years ago

“quick response and handling of tour request”

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Posted 5 years ago

“Booking on line was easy, everything was explained clearly, once we decided which trip we wanted, the booking took less than 10 minutes. We made a deposit and we had our confirmation within a minute. Great job.”

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Posted 5 years ago

“Very quick response and accurate/helpful information!! Excellent!”

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Posted 5 years ago

“All good communication. The only problem is that we arrive early and it has not been confirmed as such.”

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Posted 5 years ago

“I found that booking over the internet to be very easy.”

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Posted 5 years ago

“Very happy so far looked at lots of ways of booking a trip to India and TourRadar are very good and helpful it's a trip we have always wanted to do and they have been very helpful just hope the trip is as good as they have been.”

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Posted 5 years ago

“We were two couples looking to book separately. Your representative was patient and professional. We were very satisfied.”

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Posted 5 years ago

“This is a trip I have always wanted to do, the itinerary is perfect for my time in London....hoping the tour will be everything I am imagining.....so looking forward to it.. Thanks”

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Posted 5 years ago

“Buyers beware!!! Everything went well until I paid my deposit. After I paid my deposit, it was disclosed to me that the luggage was restricted to 44 lbs and one bag for a 17 day trip. This ridiculous restriction should have been disclosed in the terms and agreement prior to a deposit being placed. The good news is that I received a full refund in 48 business hours. Because of this, I will not be doing business with Tour Radar anymore.”

Helpful Report

Posted 5 years ago

Hello Stewart, Thank you for taking the time to leave your review! We regret to know that you've had to cancel your booking due to the tour operator's luggage restrictions. To clarify, TourRadar is an online marketplace for multi-day tours with 2,500+ different tour operators, each with their own luggage restrictions. These restrictions are in place to ensure that the vehicle used on tour is able to accommodate the total weight of all luggage and passengers. Luggage limits can vary widely depending on the chosen operator and travel style. We hope this information helps and will have a member of our Customer Relations Team reach out to you directly to further discuss your review. Kind regards, The TourRadar Team

Posted 5 years ago

“Friendliest people I have ever encountered. I have more questions but it's New Years Eve. I will have to wait till Thursday to call back. Expect excellent service, no joke. Can't wait to speak with them again. I've never felt so comfortable about booking a trip. Bad experiences in the past. This company has gone beyond any other company.”

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Posted 5 years ago

Hello Patricia, This is wonderful that you are enjoying the experience of booking through TourRadar! Here at TourRadar we pride ourselves on being accessible 24/7 by phone and livechat, even on public holidays, and are so happy to hear that you were able to reach our dedicated team for support. Thank you for choosing to book through TourRadar, and we look forward to sending you on a trip of a lifetime! Kind Regards The TourRadar Team

Posted 5 years ago

“Found the website easy to navigate and booking process straightforward. Considering I booked at a weekend and booking was forwarded to the tour operator, a confirmation email was received much sooner than expected.”

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Posted 5 years ago

“I'm impressed with their service. They are quick to reply to my queries. Their website is user-friendly. I've used them once and am using them again.”

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Posted 5 years ago

“This is our first experience booking with TourRadar. We have done a few tours in the past with other companies. Researching our trip was extremely easy. The information provided was thorough & helpful. We read many of the recent reviews which included both positive and negative feedback. Our booking was very easy & confirmation was within 2 days. We are excited for our upcoming tour. Thanks TourRadar!”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews