TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Very quick response and accurate/helpful information!! Excellent!”

Helpful Report

Posted 4 years ago

“All good communication. The only problem is that we arrive early and it has not been confirmed as such.”

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Posted 4 years ago

“I found that booking over the internet to be very easy.”

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Posted 4 years ago

“Very happy so far looked at lots of ways of booking a trip to India and TourRadar are very good and helpful it's a trip we have always wanted to do and they have been very helpful just hope the trip is as good as they have been.”

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Posted 4 years ago

“We were two couples looking to book separately. Your representative was patient and professional. We were very satisfied.”

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Posted 4 years ago

“This is a trip I have always wanted to do, the itinerary is perfect for my time in London....hoping the tour will be everything I am imagining.....so looking forward to it.. Thanks”

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Posted 4 years ago

“Buyers beware!!! Everything went well until I paid my deposit. After I paid my deposit, it was disclosed to me that the luggage was restricted to 44 lbs and one bag for a 17 day trip. This ridiculous restriction should have been disclosed in the terms and agreement prior to a deposit being placed. The good news is that I received a full refund in 48 business hours. Because of this, I will not be doing business with Tour Radar anymore.”

Helpful Report

Posted 4 years ago

Hello Stewart, Thank you for taking the time to leave your review! We regret to know that you've had to cancel your booking due to the tour operator's luggage restrictions. To clarify, TourRadar is an online marketplace for multi-day tours with 2,500+ different tour operators, each with their own luggage restrictions. These restrictions are in place to ensure that the vehicle used on tour is able to accommodate the total weight of all luggage and passengers. Luggage limits can vary widely depending on the chosen operator and travel style. We hope this information helps and will have a member of our Customer Relations Team reach out to you directly to further discuss your review. Kind regards, The TourRadar Team

Posted 4 years ago

“Friendliest people I have ever encountered. I have more questions but it's New Years Eve. I will have to wait till Thursday to call back. Expect excellent service, no joke. Can't wait to speak with them again. I've never felt so comfortable about booking a trip. Bad experiences in the past. This company has gone beyond any other company.”

Helpful Report

Posted 4 years ago

Hello Patricia, This is wonderful that you are enjoying the experience of booking through TourRadar! Here at TourRadar we pride ourselves on being accessible 24/7 by phone and livechat, even on public holidays, and are so happy to hear that you were able to reach our dedicated team for support. Thank you for choosing to book through TourRadar, and we look forward to sending you on a trip of a lifetime! Kind Regards The TourRadar Team

Posted 4 years ago

“Found the website easy to navigate and booking process straightforward. Considering I booked at a weekend and booking was forwarded to the tour operator, a confirmation email was received much sooner than expected.”

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Posted 4 years ago

“I'm impressed with their service. They are quick to reply to my queries. Their website is user-friendly. I've used them once and am using them again.”

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Posted 4 years ago

“This is our first experience booking with TourRadar. We have done a few tours in the past with other companies. Researching our trip was extremely easy. The information provided was thorough & helpful. We read many of the recent reviews which included both positive and negative feedback. Our booking was very easy & confirmation was within 2 days. We are excited for our upcoming tour. Thanks TourRadar!”

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Posted 4 years ago

“Amazing team working 24/7!!”

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Posted 4 years ago

“This website makes it easy to search exactly what you're looking for. Also, the 24h hotline made it easy to answer all my quick questions. I will definitely be booking through Tourradar again!”

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Posted 4 years ago

“Superb prices and super easy booking process”

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Posted 4 years ago

“Very easy to view all the tours. Staff in the phone are very friendly and helpful.”

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Posted 4 years ago

“I just booked my third trip within a year with TourRadar and I have found them to be very easy to contact, fast response time and very good service with any issues I had. They offer the best prices as well. I'm very satisfied.”

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Posted 4 years ago

“My online questions were answered quickly and I got a personal call to firm up details. We were also offered some extra services that will make our trip run smoothly. The process was really easy despite wanting to go to a tricky destination.”

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Posted 4 years ago

Hi Heather, Thank you for taking the time to write us a review! TourRadar is the single largest online source for booking multi-day tours, and our 2,500+ tour operators collectively run tours to nearly any region on the world that you can think of. We can't wait for you to experience this beautiful destination and remain available to assist you 24/7! Kind regards, The TourRadar Team

Posted 4 years ago

“I have been using Tour Radar to book my tours for the past few years and onlyh had one issue. I had a hotel change a few days prior to departure from Australia and there was zero communication from G Adventures. This meant travelling around Nagombo early hours of morning alone which was unsafe. All other trips have been very rewarding. Love the travel credits gained for bookings too.”

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Posted 4 years ago

“trying to make telephone contact was painful but on line the system seemed to work well even for a Luddite like me.”

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Posted 4 years ago

Hello Robert, Thank you very much for taking the time to leave this review on the TourRadar Platform. We regret to hear that you were having some troubles contacting us via the phone. We will be in contact directly to discuss where the issues may be from and to discuss your feedback further. Thank you for choosing TourRadar and we look forward to sending you on a trip of a lifetime! Kind Regards, The TourRadar Team

Posted 4 years ago

“I have to admit I'm hesitant in writing a review because my original Brazil tour was canceled at the last minute because the operator in Brazil totally flaked...mind you this was 10 days from my departure. Paula from Tourradar came through with a custom trip just for me and I still got to go to Brazil and Paraty. She pretty much saved my vacation...for that I'm grateful.”

Helpful Report

Posted 4 years ago

Hi Andres, We completely understand the hesitation but are grateful to you in return for coming through anyway to leave us this lovely review! We can confirm that our Paula is awesome and we are so glad that she was able to make alternative arrangements for you. Sometimes, operators do have to withdrawn tour departures for various reasons, but all such situations are dealt with as a matter of priority by our team. The best thing for us (and you!) about being the largest online marketplace for multi-day tours, is that in the unlikely event an operator has to cancel your departure, in most cases we have a suitable or similar alternative with another tour operator. Thank you so much for choosing TourRadar - We hope you are getting excited for your upcoming trip! Happy travels, The TourRadar Team

Posted 4 years ago

TourRadar is rated 4.6 based on 6,712 reviews