TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy site to use and good communication”

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Posted 5 years ago

“Yes. Your service is very good.”

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Posted 5 years ago

“Even thought I booked the trip twice, 😡Tour Radar notified me immediately, and replied promptly to my email Very pleasing!!Thank you”

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Posted 5 years ago

“It helps me find companies that do tours in the countries I want to go that I wouldn't otherwise know about if it weren't for TourRadar.”

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Posted 5 years ago

“Pretty easy to use. Lots of trip options. I like that it includes smaller and local operators. i have found any communication with them very friendly and professional and quick to respond. Great customer service”

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Posted 5 years ago

Hello Michael, Thank you for your feedback and for choosing to book your next trip on TourRadar! We understand it's important to offer quick and professional support when booking your trip and have been happy to help you with your booking! Have a wonderful trip and thanks again for sharing your booking experience with us! The TourRadar Team

Posted 5 years ago

“Thank you for making it easier for me to book our trip online and for answering my questions on time.”

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Posted 5 years ago

“Packaged planned ideas of places i wouldn't have otherwise know about. I didnt see that i needed to arrange pickup and drop off from the airport until further review. That is normally included:( I dont have the details where im staying or what im traveling in yet so its all to be determined. Hope it all goes smoothly”

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Posted 5 years ago

“Its very easy boooking and stuff are helpfull”

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Posted 5 years ago

“We booked our trip and persuaded our friends to book the same trip. We later found out we could get credit for referring a friend but not until they booked it. How do we get credit for their booking.”

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Posted 5 years ago

Hello J Richard, Thanks for reaching out - we're delighted to hear you've invited your friends to book their trip with TourRadar. Referring your friends to TourRadar is easy! Simply share your unique referral link with them where they'll sign up for a TourRadar account. For every booking your referred friends make, you earn 5% of the value of their booking in travel credits, which you can use on a future booking. In turn, your referred friend will also receive 5% off their first booking! If you have any questions about how to invite more friends to book their vacation via TourRadar, feel free to get in touch. We can confirm you referral credits are applied to your account and look forward to you continuing to share the positive experience you've had with TourRadar. Thanks for your review! Happy Travels, The TourRadar Team

Posted 5 years ago

“It is easy to book, and I like that you can hold bookings. Annoying that readily give discount codes and benefits, but only after booked, despite having had an account for 3 yeara”

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Posted 5 years ago

Hi Katherine, Thank you for your review! We are glad to have you as returning customer and we can see you have already accumulated some travel credits from your past bookings. As you might already know, with each TourRadar booking, you receive a percentage of the tour price in travel credits. These credits can then be used for any future TourRadar booking! One of our agents will be reaching out to you about this on your booking inquiry page in the meantime. We thank you again for your review and we wish you a great trip! The TourRadar team

Posted 5 years ago

“The website is easy to navigate and use, lots of tour options with good discount.”

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Posted 5 years ago

“I did ask specific questions that I didn't get an answer. All my questions were answered. Thanks”

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Posted 5 years ago

Hi there Virginia, Thanks for your review! We have taken a look at your booking and can see you submitted a few questions to the Tour Operator to which they had responded back within the same day. We regret to hear that you feel as if your questions were not answered and will have one of our agents follow up with you. Thank you again for your feedback and we hope you have a great trip! Kind regards, The TourRadar team

Posted 5 years ago

“Bit nervous about the on-line aspect of booking but found the assistance person on the 1300 number very helpful.”

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Posted 5 years ago

“I just paid my deposit , I am not sure I will be able to go on the trip but if I do, I will have more to say.”

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Posted 5 years ago

Hi there Mariana, Thank you for booking with us! We have had a look at your booking and can see that the date you chose for your tour is a guaranteed departure; in fact, your particular departure date is completely sold out at this time. Should you have any questions or concerns, we are available 24/7 via phone and live chat and would love to hear from you. Kind regards, The TourRadar Team

Posted 5 years ago

“You did a good job except hard to get a hold of on the telephone”

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Posted 5 years ago

Hi there Todd, Thank you for your review! Our customer support team endeavour to answer all calls in the order that they were placed, although busier periods may incur longer hold times; for this we do sincerely apologise. We can see that one of our agents assisted you via phone yesterday, so we are glad to see that we were able to get the help you needed. May we suggest reaching out to us via live chat as well? We are available 24/7 via both phone and live chat and look forward to assisting you in the future. Thanks for choosing TourRadar, and have a great week! Kind regards, The TourRadar Team

Posted 5 years ago

“Still need several answers for tour in Iceland with granddaughter in August. I prefer live contact when booking travel.”

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Posted 5 years ago

Hi there, Thank you for your review. It looks like your recent questions have been answered by the tour operator. With that said, should you prefer speaking with a representative over the phone, we do provide a 24/7 phone support line, where one of our helpful support agents can assist further. Thank you again for your feedback and we wish you a great trip! Kind regards, The TourRadar Team

Posted 5 years ago

“I can't enter my details on the booking site”

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Posted 5 years ago

Hi Gregory, Thanks for booking with TourRadar! We understand that you have had some trouble with entering your details on the tour operators information request link. A member of our team has reached out to you to explain how to input your details into the website to allow them to save. If you have any further feedback surrounding the usability of this link we would be more than happy to pass this onto the tour operator. We look forward to assisting you in your booking journey, The TourRadar Team.

Posted 5 years ago

“The staff were very helpful with sorting out a creditcard issue.”

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Posted 5 years ago

“Found the tour on your webpage, but when I needed to find it again a few weeks later it was difficult to find it again. Your seachmachine is not specific enough. You get many possibilities and can't select on the few you want. But I found it at last.”

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Posted 5 years ago

Hi Willeke, Thank you for your feedback. With thousands of different tours on our platform, we can understand if it's overwhelming at first when narrowing down these different options. This is why we have provided different filter options to further help our customers with their search. If you remember the name of the tour you can also search this title in the search section, or even reach out to our 24/7 support team for further assistance. We certainly appreciate your feedback though as it helps us to further improve our platform and service. We wish you a great time on your upcoming tour! The TourRadar Team

Posted 5 years ago

“Pros: Easy to navigate, best price selections, ability to download and upload documents, questions tour operator directly. Cons: Unable to see my itinerary by login to tour radar website directly. I can only see my itinerary by clicking link in my email.”

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Posted 5 years ago

Hi Edy, Thank you for your review. We are glad to hear that you were able to make use of our best prices and that you had no issues navigating our site! When it comes to the itinerary of a tour, this information will be listed also on the main tour page, should you have troubles finding this in your email or booking page. In the meantime, a member of our team has reached out to you directly in your booking conversation page to provide some further information of this to you. Thanks for booking with TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews