TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous

Anonymous // 01/01/2019

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English

“This is my second booking with TourRadar. The first experience was absolutely flawless. Easy booking, excellent response to questions, all around a perfect experience. The tour was wonderful and was everything I could have hoped for. The most recent booking appears to be just as flawless. Although the actual tour is several months away, I honestly feel very comfortable with everything about TourRadar. I’ve done considerable research and so far, TourRadar excels in every aspect of what I’m looking for. Wide selection of tours, affordable, basically, an amazing experience.”

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Posted 5 years ago

“quick, easy, well-done--augurs well for the tour!”

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Posted 5 years ago

“Very responsive. Good layout, info is all there. Just the discount application wasnt clear - actually omitted so the final cost wasn't as thought.”

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Posted 5 years ago

Hi there Marnie, Thanks for your review! We have had a look at your booking and can see that a discount was automatically applied to your final cost in the form of a members' saving. You were unable to apply the special promo code you had in conjunction with our ongoing members' saving, as discounts are not combinable. We apologise if this caused any confusion but are glad to hear that you have had a positive booking experience overall. Thank you for choosing TourRadar, and happy touring! Kind regards, The TourRadar Team

Posted 5 years ago

“I booked a 10 day trip to egypt and not only did i get an amazing deal but Tour Radar was really flexible with me. Our flight would come in 2 days before the tour started. So they helped set up pre-accomidation and we will still get our airport tranfer and help through getting our visas. They really made it so i have nothing to worry about once i arrive! I highly recommend Tour Radar!!”

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Posted 5 years ago

“I knew the Tour I was after, but wasn’t able to go directly to it; it was quite torturous to find it. Seemingly no search function. Once I found it, the experience got much better, in fact was extremely good.”

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Posted 5 years ago

Hello David, Thank you for your review and glad to hear that you were successful in booking your ideal tour after some navigating on our website. TourRadar strives to make booking tours easy and regret to hear about your experience. We will be in touch further for additional feedback about your booking experience. Best Regards, The TourRadar Team

Posted 5 years ago

“I found the agents very friendly and helpful. They were able to organise my trip very professionally.”

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Posted 5 years ago

“Quick positivereaction to one of my mistake, hence could be corrected immediatly”

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Posted 5 years ago

“Needed clarification on booking on line and agent was very helpful and friendly.”

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Posted 5 years ago

“I talked to Sara on the phone and she was great. Very helpful and fulfilling my needs. I would recommend TourRadar to all my friends.”

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Posted 5 years ago

“Very easy to use and communicate with the staff”

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Posted 5 years ago

“My agent Lisa is amazing. She answers every question quickly and completely.”

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Posted 5 years ago

“Easy to use, very prompt service with online chat many travel issues could be solved easily.”

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Posted 5 years ago

“While I haven't completed the actually tour as yet so my comments maybe a little premature :) but the task of booking was seamless and the follow up confirming the arrangements was first class and I must admit exceeded my expectations... It was brilliant.”

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Posted 5 years ago

“Awesome Customer Service, easy to use. Everything is so well explained and structured. Will definitely recommend it!”

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Posted 5 years ago

“Andrew is a really nice and easy to go tour guide. He was fine with everything what we wanted. Really happy with the journey and even loved the people who were with us in the Tour. Thanks Andrew. Regards Mamun”

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Posted 5 years ago

“This is the first time we have used TourRadar and as I usually like to talk to a consultant Well it was soo easy to use their website and we did our own booking. We knew exactly where we wanted to go and the things we wanted to see Soo we just clicked in all the different tours and found one that suited us. They have over 35,000 tours to choose Soo all you need to do is find out where and when you want to go It's that easy. As we are in our early 70's we are really pleased with ourselves and their website is so easy to move around I would recommend TourRadar to all my friends and Family”

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Posted 5 years ago

“Pros: Quick replies from the moderator. Cons: Misleading information posted on the brochure and website, or poor explanation from the moderator. 1. Brochure with full itinerary and trip details for 5 day tour package in New York. https://www.tourradar.com/t/130349/pdf/ec47/130349._tourradar.pdf Website Itinerary of the tour with high lights: https://www.tourradar.com/t/130349#included I based on this information to book the tour, thinking the tour following the trip details for 5 days. 2. The moderator confused me by saying the tour only includes airport transfer and accommodations, and all attractions are optional. This made me confused and upset because no tour only provides transportation and accommodations. A tour with an itinerary should include what describes in the tour. If you do not honor what you posted, it is cheating. 3. I'd like to solve this issue to the end to have a tour that is planned like promised. I'm shocked to hear from the moderator that the attractions from day 1 to 5 is just a proposal and optional. What kind of tour is it? Please contact me to solve this issue at ntvivian@gmail.com. Thank you.”

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Posted 5 years ago

Hi there Vivian, Thank you for your review. We have had a look at your booking and can see that you have been in touch with the operator regarding the inclusions for your tour. We regret to hear that you are feeling confused and upset and will be reaching out to your operator on your behalf once they reopen. As soon as we have a better understanding of the situation, we will follow up with you directly on your booking page to provide some clarity around your concerns. Thank you for your patience in the meantime, and thank you for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“great communication. Thanks much!”

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Posted 5 years ago

“The website is easy to use for searching and booking. However, I don't see any travelers' reviews about this tour operator yet, is the operator brand new? I should know after cruising and sure will recommend TourRadar to my family/friends if this cruise experience is good.”

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Posted 5 years ago

Hi Bangyuan, Thank you for submitting a review. We are pleased to hear that your booking experience was simple. It was a pleasure speaking with you on the phone, and I’m glad your requested cabin got confirmed - talk about a great deal! Crucemundo specializes in river cruises in Europe and Russia, and they have been in business for about 11 years. They are our new partnered river cruise operator since March and we are happy to see lots of new interest. We look forward to connecting with you upon your return, and perhaps you could be the first one to share your Crucemundo experience with us. Regards, The TourRadar Team

Posted 5 years ago

“Web Site was a bit harder to navigate relative to other web sites I have visited”

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Posted 5 years ago

Hello Willie, Thank you for your review and we regret to hear that you experienced difficulties when navigating our website. We will reach out to you further to follow up on your booking experience and look forward to speaking with you. Kind regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews