TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Pretty easy”

Helpful Report

Posted 3 years ago

“If you are looking for a well planned trip either as a solo traveler or group, i highly suggest booking with TourRadar! Good customer service too as they were able to help me with my booking issues on the same day. I will definitely book future trips with them!”

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Posted 3 years ago

“It was very easy to book my trip.”

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Posted 3 years ago

“Easy to follow instructions and answers to questions readily available.”

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Posted 3 years ago

“The tour said accommodations were included...but when I signed in, there was additional cost for hotel. I ended up booking different tour. And, I assume, the tour for this was fixed.”

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Posted 3 years ago

Hello There, Thank you very much for taking the time to leave a review! After taking a look at your booking, we can see there was an issue when selecting the accommodation in the "Book Now" section. We are currently working on this matter and the tour page will be updated shortly. We thank you for bringing this to our attention and, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 3 years ago

“So far everything has gone well, straight forward to book and pay deposit, with confirmation email straight back.”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“Everyone was very helpful and worked tirelessly to help me. Booking the trip was easy until it was time to pay. For some reason it wasn't clear to me that they only accept credit cards. To be fair they do accept Paypal but I don't have an account with PayPal. They were able to finally use my debit cards through some extraordinary efforts LOL. I'm very excited for our trip and cannot thank them enough for their efforts. Again it was nothing on their end, probably just my misunderstanding.”

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Posted 3 years ago

“The repesentatives were very helpful answering all my questions and helping find additional resources”

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Posted 3 years ago

“It was rather easy to make the tour booking on line. The site covers all the parameters of things to do and to know before leaving home. Even the change of tour dates can be achieved on line.”

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Posted 3 years ago

“We found the staff friendly , when we came to book our holiday Montana was very helpful and patient and emailed the company we booked with and then called us to let us know their reply to our questions. Would definitely use TourRadar again!”

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Posted 3 years ago

“Super easy to use!”

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Posted 3 years ago

“The website didnt work but sara and hannah were simply woderful-no better than that twoderful!”

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Posted 3 years ago

“Absolutely fantastic service from Megan at Across African tours! So speedy and helpful! Looking forward to experience Dubai over new year!”

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Posted 3 years ago

“It was fairly easy.”

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Posted 3 years ago

“Very easy. No problems at all. Great experience will use again.”

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Posted 3 years ago

“Great customer service. Both online and by phone. I had a problem with my credit card and they were able to resolve it.”

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Posted 3 years ago

“All questions I had were answered prior to setting up the tour.”

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Posted 3 years ago

“This must be about the sixth or seventh time I’ve booked a tour with Tourradar. I just love the way it is clear, organised and you answer questions. Keeps me coming back!”

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Posted 3 years ago

“Wide variety of river cruises offered in all price ranges. I was able to select one and received a confirmation from TourRadar and the tour company almost immediately.”

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Posted 3 years ago

TourRadar is rated 4.5 based on 6,721 reviews