TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous

Anonymous // 01/01/2019

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English

“It was not easy to follow”

Helpful Report

Posted 5 years ago

Hi John, Thanks for taking the time to write a review. We have had a look and can see that once you placed your booking, due to age restrictions set by the tour operator, they required you to fill out a form to finalize a few details before confirming your booking. Once this was completed we were able to confirm your booking the next day. We’re glad to see your booking was confirmed and we will reach out directly for more feedback on your booking experience. Kind regards, The TourRadar Team

Posted 5 years ago

“Easy access and fast reply.”

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Posted 5 years ago

“The staff were very helpful with sorting out a creditcard issue.”

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Posted 5 years ago

“Found the tour on your webpage, but when I needed to find it again a few weeks later it was difficult to find it again. Your seachmachine is not specific enough. You get many possibilities and can't select on the few you want. But I found it at last.”

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Posted 5 years ago

Hi Willeke, Thank you for your feedback. With thousands of different tours on our platform, we can understand if it's overwhelming at first when narrowing down these different options. This is why we have provided different filter options to further help our customers with their search. If you remember the name of the tour you can also search this title in the search section, or even reach out to our 24/7 support team for further assistance. We certainly appreciate your feedback though as it helps us to further improve our platform and service. We wish you a great time on your upcoming tour! The TourRadar Team

Posted 5 years ago

“Pros: Easy to navigate, best price selections, ability to download and upload documents, questions tour operator directly. Cons: Unable to see my itinerary by login to tour radar website directly. I can only see my itinerary by clicking link in my email.”

Helpful Report

Posted 5 years ago

Hi Edy, Thank you for your review. We are glad to hear that you were able to make use of our best prices and that you had no issues navigating our site! When it comes to the itinerary of a tour, this information will be listed also on the main tour page, should you have troubles finding this in your email or booking page. In the meantime, a member of our team has reached out to you directly in your booking conversation page to provide some further information of this to you. Thanks for booking with TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“One of the best!”

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Posted 5 years ago

“As a river cruise for two is almost as expensive as buying a car, one must be careful and understand what is on offer. I emailed with one of the people answering customer questions, he was extremely helpful and gave me some hint about what to look out for (indirectly). This helped us to make our decision of the cruise we picked. It is probably going to be very different from what we expect at the moment, but I am pretty sure we are going to enjoy it. The easy-to-navigate site, the information and the price saving are all because of the people at TourRadar. Thank you.”

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Posted 5 years ago

Hi Leo, Thank you for submitting a review. At TourRadar we are passionate about building connections with our travellers, recognizing their travel needs and recommending the right tour. I am pleased to hear we were able to assist you. You are going to have an incredible time on this voyage through Europe with a European leader in river cruising. Thank you again for the kind words and for sharing your booking experience with us! Kind regards, The TourRadar Team

Posted 5 years ago

“I found a TourRadar website that advertised my chosen tour for a set price, no “from” or date restrictions. When I copied and forwarded to the TourRadar employee I was chatting with, she finally believed me. I thought this was false advertising as the price was quite a bit less than she quoted. In the end she provided me with a discount code (time sensitive) and I booked our tour. However, again the touris advertised ‘from Spain ‘ but it actually begins in Tangier. Need to clean up this as it is definitely misleading!”

Helpful Report

Posted 5 years ago

Hello Madeline, Thank you for your feedback. We have looked into the point you've raised and you're correct, the ad you saw online did state the lowest tour departure price for the tour you booked. When you click through to the tour page, there is a departure bookable at that price. Similar to flight prices, tour prices fluctuate depending on the date you want to travel. These prices are clearly displayed in the availability section of every tour page on TourRadar.com. The title of the tour you have booked indeed mentions "from Spain". This is the tour operator's name for the tour, which begins at the ferry port in Tangier, where ferries from Spain arrive. All of the tour details on TourRadar, and also the itinerary, explain the tour begins in Tangier, but based on your feedback, we'll be happy to discuss how the tour is named, with the operator of the tour. Thanks again for your feedback and we hope you have an amazing time in Morocco! Happy Travels, The TourRadar Team

Posted 5 years ago

“I like the site easy to use, however some of the trips don't allow for older travellers to join in and therefore there are no other options like those”

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Posted 5 years ago

“Lots of choices of trips. Easy to follow the website booking instructions and received our confirmation in a couple of hours.”

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Posted 5 years ago

Hi Jonathan, Thank you for sharing your feedback! We are glad to hear that you found the TourRadar website easy to use and that you had a positive booking experience. Have a wonderful time on your upcoming trip and thanks for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“Process was unusual for booking a tour asking too much private information. And when I paid with my card I was charged for another tour I never booked! This was a $1.00 charge which was very suspicious. If they fleece $1 from all customers that is a tort! ☹️”

Helpful Report

Posted 5 years ago

Hello Matthew, Thank you for your feedback. We can see the required fields for your booking included name, date of birth, nationality and residential address. All of this information, excepting your address, is required by your tour operator. Your address (billing address) is required for payment authorisation. Regarding the $1.00 amount, this is a pre-authorisation, not a charge and is required only under certain circumstances which are dictated by a payment provider and your bank. More specifically: Payment providers verify credit cards by running either a $0 or $1 authorization and then automatically voiding it. For most processors and card brands, transactions are initially tried with a $0 authorization. If $0 authorizations are not supported, a $1 authorization will be performed automatically. It appears your card did not support $0 authorisation, but you'll see that $1 back in your account once your bank has processed the void of this amount. I hope that offers you some clarity regarding your payment. We hope you have a wonderful time on your tour and thank you for booking with TourRadar! Happy Travels, The TourRadar Team

Posted 5 years ago

“Very easy to book and very responsive to any questions you may have.”

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Posted 5 years ago

“Information easy to find and I have received instant responses to any chat-based query”

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Posted 5 years ago

“The website for booking was efficient and fast. Unfortunately the tour company said the data in the tour radar site hadn't been updated.”

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Posted 5 years ago

“OFFERED A 2 FOR 1 DEAL FOR NEPAL”

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Posted 5 years ago

“TourRadar offered unique travel itineraries with enough information to make an informed decision. The in country tour company has been a joy to correspond with. They made some adjustments to the standard itinerary for us and communicated quickly and clearly each time we emailed. TourRadar also has a great staff in Toronto that are attentive, energetic and enthusiastic.”

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Posted 5 years ago

“Excellent turn around when asking questions. Feeling like you have a friend on the other side of the email chat. I have booked now, but have not yet started my trip yet, so the "excellent" review will hopefully follow once I am back and found everything as described.”

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Posted 5 years ago

“your price is competitive, in addition, your staffs are kind and well organized. I am hoping the tour would be enjoyable.”

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Posted 5 years ago

“Always very helpful. Great website”

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Posted 5 years ago

“My enquiries were dealt with very promptly, and the staff I did speak to were very courteous and friendly.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews