TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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“Easy to use. Great savings. Excellent help if needed. I use TourRadar for most of my trips now”

Helpful Report

Posted 5 years ago

“I was disappointed that trip insurance was not available because of my age and also that there was no assistance beyond a website reference for airfare. I was expecting a full service travel company.”

Helpful Report

Posted 5 years ago

“First time with this company, Has been very good so far.”

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Posted 5 years ago

“We booked the Tour du Mont Blanc Hotel Trek through tourradar last fall. The booking was smooth and when there were glitches their staff was very prompt and helpful to a point. In the spring we heard through a friend that our tour was cancelled and no one from Tourradar or Exodus had contacted us. You can imagine our dismay. We had to rebooked dates of the trip, airlines, transports, hotels etc. The main problem is that no one accepted responsibility. Yes they were very apologetic but it took us many emails to have SOME of the additional fees taken care of. Again, everyone was very apologetic but that only goes so far. Even though I had emails saying that the trip was confirmed they said it was not and that we should have waited to book flights etc. When you are wrong-just say so. I may use them in the future but I now know that I need to verify the confirmation of the trip with the actual trip operator.”

Helpful Report

Posted 5 years ago

Hi Jill, Thank you for taking the time to provide your feedback. While we are glad to hear that we have been prompt and helpful in the early stages of your booking experience, we regret to hear that the later stages were not as smooth upon learning that your tour departure has been withdrawn. While disappointing, tour operators may sometimes have to withdraw tours due to operational reasons. For this reason, we do not recommend that travellers purchase flights until a departure is guaranteed. As per our correspondence, it also looks like we have communicated your concerns to the operator and increased your TourRadar Savings to help offset some costs you’ve experienced with the changed departure. We hope that despite this setback with your booking that you were able to enjoy your tour. Thanks again for providing your feedback. Kind regards, The TourRadar Team

Posted 5 years ago

“Was a little complicated, at first Tour Radar told me there was no more room for a specific tour even though it said 4 spot were still avaialble. I called the tour company directly, and said there was indeed room left. Called back Tour Radar, and after further review I was able to join the tour in question. Not sure why they didnt figure this out initally.”

Helpful Report

Posted 5 years ago

Hello Justin, Thank you for taking the time to leave a review. We're sorry to hear that your booking experience has been a little complicated. As per our correspondence, it looks like there may have been some confusion over the accommodation selected for your tour so additional emails were sent to clarify this. During this time, the tour operator has also advised us that some of the holds placed by other travellers had expired and more spots have been released as a result. We're sorry if these emails may have caused confusion and want to assure you that your booking has been officially confirmed with your selected accommodation. We will reach out to you directly to see if you have any additional feedback pertaining to your booking experience and tour. Kind Regards, The TourRadar Team

Posted 5 years ago

“I booked multiple tours through TourRadar as a part of my big European OE. Out of six different tours I booked three of them weren’t booked a handled correctly, through fault of the rubbish communication between TourRadar, the tour companies and myself. My very first tour was a Contiki, which I had booked almost a year prior and was doing with a friend. I sent messages two weeks prior asking where my travel vouchers were, as my friend had received hers, but I hadn’t. I found out three days before the departure that my booking had been lost on the system and was never booked with Contiki. The tour we had booked was fully booked and I couldn’t go. They took far too long to come up with an alternative for my friend and I which meant we had to do a different trip and miss the first two nights in Amsterdam, which meant she didn’t get to see Amsterdam. Then I had booked a trip to Santorini through Santorini Experience. The tour company contacted me as they were having issues getting my boat tickets to me, in this time my Granddad passed away and asked them about whether I could get a refund so I could afford to fly home for the funeral (never confirming that I was cancelling). They said no I couldn’t so I let them know that I decided to go. They said that they had cancelled my booking. When contacting them over the next three days, I just kept being told that the office was closed, but someone will get back to me in a couple of hours. Three days later I had missed the boat because I had no tickets and was left stranded in Athens. I didn’t hear back from them until later that night, by which point was too late to do anything. I missed my Granddads funeral and didn’t get to go on the trip. The third incident was on an Expat trip up North. When I booked this trip I originally thought I would be going to Russia, by the time they sent me the info I needed I had already left NZ, I tried getting a Russian visa in other countries I was in, but was told that only residents of that country could apply. So when I was sent a link to fill out my details with Expat and clicked that o was doing the Russian bypass. This somehow never made it through to the Expat team, so when I turned up to my tour, my leader had booked me accommodation etc in Russia. After days of arguing between the two companies and myself, I was left to book EVERYTHING myself for the 4 days of my tour, that I couldn’t spend with my tour group. There was fine print in a 45 page document saying you had to let them know 45 days prior to the tour if you needed to do the bypass, however was never told this when contacting them multiple times about this, or when submitting the info with Expat. All over I will NEVER book anything again with TourRadar as my trip has been an absolute nightmare, not only did I loose my Grandfather, but I have been left stranded multiple times because of the lack of organisation, knowledge and communication. You need to get more staff and train them better!”

Helpful Report

Posted 5 years ago

Hello Courtney, Thank you for taking the time to leave a review. We regret to hear that your booking experience has not been pleasant due to unforeseen circumstances and operator errors. As per our correspondence, the tour operator has provided you with a suitable resolution and compensation for your concerns. Again, thank you for taking the time to provide your feedback. Kind regards, The TourRadar Team

Posted 5 years ago

“Web site was user friendly and very informative about the tour and making the booking was easy with a short response time to confirm the booking and payment.”

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Posted 5 years ago

“Everything went smoothly. The description of the trips was very clear and appreciated.”

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Posted 5 years ago

“Website is user friendly. Response time is fast.”

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Posted 5 years ago

“We just returned from an amazing trip to Morocco. We were transported to "another world" for 9 days with"Everything Morocco". We had the opportunity to experience being in the desert in Merzouga and riding camels, walking through a maze of alleys in the old Medina in Fes and experiencing the greatness of the Great Mosque in Casablanca. Our guide Jamal Afkir was extraordinary and made the trip truly memorable. His knowledge of the country's history and geography enriched our experience beyond what we expected. I can't wait to return to Morocco and visit Tangier, Tetouan and new places we didn't see. I highly recommend this tour.”

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Posted 5 years ago

“Very personable and helpful.”

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Posted 5 years ago

“easy to navigate site and fast and efficient correspondence”

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Posted 5 years ago

“All good.”

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Posted 5 years ago

“Very good so far, the only thing is not including a pick up airport, especially for people who come to Israel for first time is kind of uncomfortable,because the languages and prices for taxis, American people like me who always travel to Europe and south America, always they pick you up at airports, for security and confort.”

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Posted 5 years ago

“Very easy website & prompt response!”

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Posted 5 years ago

“The booking agent was great and answered most of my questions. My only question not answered is how can I let the other 3 members of our tour use their own credit card to pay for the rest of the tour?”

Helpful Report

Posted 5 years ago

Hi Patricia, Thank you for your review. We're delighted to hear that we have been able to assist you with your booking-related queries! You can look at adding additional credit cards to pay off your balance by clicking on the 'Add Payment' button in the booking conversation page. Detailed instructions on how this can be done will be sent over to you. Hope this helps and please don't hesitate to reach back out to us if you have any additional questions. We are available 24/7. Kind Regards, The TourRadar Team

Posted 5 years ago

“A wonderfully rich and well planned 10 day Spain tour. The quality of the hotels (mainly the sleek H-10 chain, the bus and train arrangements and the tour guides was exemplary. The 90 + degree heat caused our 70 somethings bodies to cut shortmade some of the guided tours. We would enthusiastically recommend Tourradar to everyone.”

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Posted 5 years ago

“The experience was good. Your agents were readily available, knowledgeable, and helpful (although the tour companies were not as quick).”

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Posted 5 years ago

“very caring well organized kind helpfull understanding”

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Posted 5 years ago

“I found tour radar to be helpful. They communicated clearly and addressed all my questions well. Thank you.”

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Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews