TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“There is a bewildering amount of information to get onto that website, and because I booked two trips, it was rather confusing to make sure I gave all the correct information to both. Your agents, however, were very responsive and I think I got everything completed the way it needed to be.”

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Posted 3 years ago

“I’m lake I’m recomes”

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Posted 3 years ago

“My booking representative was very helpful in making sure all my requests were promptly filled. However, due to time differences (6 hours) between Denver and Iceland negotiations took longer than expected. I would have found it more helpful to speak via telephone to get the answers to my questions. The direct contact phone numbers were not immediately visible on the initial pages I found for iceland.”

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Posted 3 years ago

“everything was smooth and easy”

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Posted 3 years ago

“Had questions before completing the booking waited 2 hours and not only one answered also got cut off! Tried online chatting got no response either!”

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Posted 3 years ago

Hi Lee, Thank you for taking the time to leave a review about your booking experience, and we regret to hear you had some initial difficulty getting in touch. We are however delighted to see you were able to get in contact with our team via chat, as well as book your fabulous tour! We have reached out to you directly via your booking page to see if you have any further questions and will remain here to assist you 24/7 via live chat, email, or phone! Kindest regards, The TourRadar Team

Posted 3 years ago

“Incredibly easy to book and great details for the trip. Hope the trip is as wonderful as the planning!”

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Posted 3 years ago

“very helpful customer service esp Liz, and Patricia”

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Posted 3 years ago

“Very responsive and prompt correspondence!!!”

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Posted 3 years ago

“Kimberly, she is excellent”

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Posted 3 years ago

“The Booking Experience was easy and the deposit for the trip minimal, which was great for a trip planned more than a year in advance. I was a little disappointed that I couldn't get a timely quote for just two people, instead of the original quote for 4. As it turned out all 4 decided to go, so it was simply a matter of making the deposit. Apparently, this tour is operated by another group and so the Tour Radar agent couldn't do the quote.”

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Posted 3 years ago

“I need to know where and the time we are meeting the tour. I’ve asked before”

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Posted 3 years ago

Hi Susan, Thanks for booking with TourRadar and for leaving us a review! Your question has been forwarded to the operator of your tour through your personalised booking page, and you should receive a response within 2 business days with all the information you require. Have an amazing time on tour in September! Best regards The TourRadar Team

Posted 3 years ago

“Tour radar's customer service is great but some of the tour companies that tour radar deals with, have very strict policies with refunds, even if you change your mind same day.”

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Posted 3 years ago

“Our booking experience was conducted very well. We had some questions about the current COVID situation, and the company was very helpful. All communication through the message thread was also very quick and helpful. We are looking forward to our trip and feel very secure in all of the planning so far. I will definitely use TourRadar again.”

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Posted 3 years ago

“VERY GOOD EXPLANATIONS OF THE WHOLE 12 DAYS TOUR AND QUICK ANSWER OF ANY QUESTIONS ABOUT MY TRIP”

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Posted 3 years ago

“Booking with TourRadar has been a great experience. Easy and secure selection and purchase of a tour package. They also open a whole travel portal for your hub of information regarding your trip. It keeps everything organized and reminds you of all the smaller details that you need in order to prepare for travel to another country. Also, it serves as a messaging board for speaking with the tour group or company guiding the tour! I recommend booking with TourRadar-- it's taken a lot of the headache out of arranging travel and is fun to use.”

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Posted 3 years ago

“I have already recommended TourRadar to friends! Easy booking, prompt responses to question and patience with someone who hasn't booked a our before. If the tour goes as planned, this will be the trip of a life time. They were able to help me make extra accommodations to enable a family of 7, including an elderly father, travel without worry.”