TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous

Anonymous // 01/01/2019

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English

“very prompt and efficient responses to requests/queries”

Helpful Report

Posted 5 years ago

“It is a very good service to give you an idea of the available tours and it is very easy to book and communicate. i asked a few questions and I received a response promplty both via emails and via chat. The selection of tour operators is relatively limited but I haven't found many more otherwise at least for the destination I was looking for. I'd like to see more tours for "over 38" as this is quite limiting. i am 45 and I still want to travel, adventures, and all other things including partying sometimes... and at good prices and not needing luxurious hotels or extreme comfort - it is not tourradar's fault but maybe more tour operators are available out there.”

Helpful Report

Posted 5 years ago

Hi Tiziano, Thank you for your review! We are glad to hear that you felt our platform was easy to use and that you received responses to your inquiries in a timely manner. As the booking platform, we work with hundreds of different tour operators in order to provide our customers with as many options as possible. We also make sure our tours cater to travelers of all ages. Although we offer tours worldwide, some destinations happen to have more tours offered by tour operators due to popular demand. With that said, we are continuously growing our platform and partnering with many new and diverse operators. We thank you again for your feedback and we wish you a great trip! Kind regards, The TourRadar Team

Posted 5 years ago

“Responses to my inquiries come right away --clear and brief.”

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Posted 5 years ago

“Bit nervous about the on-line aspect of booking but found the assistance person on the 1300 number very helpful.”

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Posted 5 years ago

“I just paid my deposit , I am not sure I will be able to go on the trip but if I do, I will have more to say.”

Helpful Report

Posted 5 years ago

Hi there Mariana, Thank you for booking with us! We have had a look at your booking and can see that the date you chose for your tour is a guaranteed departure; in fact, your particular departure date is completely sold out at this time. Should you have any questions or concerns, we are available 24/7 via phone and live chat and would love to hear from you. Kind regards, The TourRadar Team

Posted 5 years ago

“Great experience! Quick response and easy”

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Posted 5 years ago

“You did a good job except hard to get a hold of on the telephone”

Helpful Report

Posted 5 years ago

Hi there Todd, Thank you for your review! Our customer support team endeavour to answer all calls in the order that they were placed, although busier periods may incur longer hold times; for this we do sincerely apologise. We can see that one of our agents assisted you via phone yesterday, so we are glad to see that we were able to get the help you needed. May we suggest reaching out to us via live chat as well? We are available 24/7 via both phone and live chat and look forward to assisting you in the future. Thanks for choosing TourRadar, and have a great week! Kind regards, The TourRadar Team

Posted 5 years ago

“Prompt accurate attentiojn.Good results'”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“First time using Tourradar, so far it has been easy to use and well inform, great you can pay in installments without fee . Will see for final review hopefully have the same opinion as today”

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Posted 5 years ago

“Very easy site to use and great choice of tours.”

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Posted 5 years ago

“Very quick response, good communication, easy to understand formats. Very happy.”

Helpful Report

Posted 5 years ago

Hi Alan, We appreciate your feedback! When booking a tour, our team of travel experts understands the importance of having questions answered in a timely manner, so this is why our 24/7 support team is always available to help. We are glad to hear that you had a positive booking experience, and we wish you all the best on your upcoming trip! Kind regards, The TourRadar Team

Posted 5 years ago

“Very prompt, process is smooth, reps very responsive and helpful. End to end easy to work with and thru their processes to each end results. Good at keeping you informed; good communication skills.”

Helpful Report

Posted 5 years ago

“Great help from advisers . Correct information provided. They just listen to me :)”

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Posted 5 years ago

“I talked with a representative who was able to answer all my questions. It was very easy to book the trip. The company contacted me with in 24 hrs to confirm my booking.”

Helpful Report

Posted 5 years ago

“Still need several answers for tour in Iceland with granddaughter in August. I prefer live contact when booking travel.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review. It looks like your recent questions have been answered by the tour operator. With that said, should you prefer speaking with a representative over the phone, we do provide a 24/7 phone support line, where one of our helpful support agents can assist further. Thank you again for your feedback and we wish you a great trip! Kind regards, The TourRadar Team

Posted 5 years ago

“The process was simple. I really didn't interact with customer service, but I hope if I have questions in the future they will be helpful.”

Helpful Report

Posted 5 years ago

“Detailed answers to my questions regarding my selection of tours were provided promptly. Thank you.”

Helpful Report

Posted 5 years ago

Hi Chuck, Thank you for your feedback! We are pleased to hear that our travel experts were able to assist you with your booking in a timely and efficient manner. We look forward to connecting with you again, and assisting you on your next life-enriching experience! Kind regards, The TourRadar Team

Posted 5 years ago

“I can't enter my details on the booking site”

Helpful Report

Posted 5 years ago

Hi Gregory, Thanks for booking with TourRadar! We understand that you have had some trouble with entering your details on the tour operators information request link. A member of our team has reached out to you to explain how to input your details into the website to allow them to save. If you have any further feedback surrounding the usability of this link we would be more than happy to pass this onto the tour operator. We look forward to assisting you in your booking journey, The TourRadar Team.

Posted 5 years ago

“You did an excellent job.....we didn't realize that you broker it out to another company. It's all well and fine and we're looking so forward to Sept. 6th!”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews