TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Booking was easy and effortless.”

Helpful Report

Posted 3 years ago

“Very simple and quick booking experience!”

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Posted 3 years ago

“Fast and easy booking. When I had a question, it was answered quickly and courteously.”

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Posted 3 years ago

“I did it over the phone with a very helpful woman; she was very thorough and patient, and helpful.”

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Posted 3 years ago

“All personnel were very helpful. They answered my questions in a prompt and informative message. Booking actual tour was very easy”

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Posted 3 years ago

“Tester from Steffanie at TourRadar”

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Posted 3 years ago

“Having just booked our second adventure with TourRadar, we can vouch for the simplicity and ease to make a booking. While we haven't yet completed any travel (awaiting the end of Covid restrictions), we are looking forward to seeing if TourRadar and the many companies they work with can deliver as well as expected! We are most optimistic!”

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Posted 3 years ago

“I am so thrilled to have discovered TourRadar. While I generally do my own travel planning, TourRadar provided seamless access to numerous tour packages I was considering for remote and difficult to plan ventures, such as lengthy (20+ day) trips to Indochina, Southwest Africa, and Central Asia (Silk Road). While the easy access to tours and the great communication were nice, I was even more pleased to find that I saved money on both tours I booked by going through TourRadar instead of directly with the tour operator.”

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Posted 3 years ago

“Booking was seamless and fast! I got just what I was looking for and am awaiting my adventure to begin. I found a treasure with Tourradar and am looking forward to more bookings with them in the future!”

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Posted 3 years ago

“The company is selling Trips to countries that are under quarantine with out any notice of major issues this would cause. I was then told that I would have to look else for information.”

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Posted 3 years ago

Hi Colleen, Thank you for taking the time to leave a review about your booking experience, and we regret to hear of any difficulties you had surrounding sourcing information on restrictions. As border restrictions between countries are continually changing we are doing our best to stay up to date and provide accurate information for all travellers departing on their adventures day by day. We do have a travel map available here (https://www.tourradar.com/travel-restrictions) on our website which may help identify current requirements in your chosen countries of travel. We are happy to see that in this case, your operator was able to provide further clarity with your specific situation and you are once again ready to embark on your adventure! For anything else you may need we are here for you 24/7 via live chat, email and phone and are happy to help. Kindest regards, The TourRadar Team

Posted 3 years ago

“I chose Tourradar tours to book my Egypt Nile Cruise because they were responsive to all my questions from the first time I contacted them until I finally booked my cruise. I read many of the blogs posted by other people and read nothing but positive posts. I spent many days reviewing all the different tours available and really like the options that were available. Finally I found the tour that fitted my time schedule and had all the sites I always dreamed of some day visiting. My tour is booked for January 2022! I cannot wait to experience it! Tourradar has been in contact with me every day I was deciding on what cruise to book and after I booked the cruise. Good customer service is hard to find these days and I must say I have been impressed with Tourradar's service. Strongly recommend!”

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Posted 3 years ago

“This is my first time using this service and it was seamless! Thank you for giving me peace of mind.”

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Posted 3 years ago

“A very convenient, cheap, and seamless process! Tourradar and the booking agency were great to work with!”

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Posted 3 years ago

“I spoke to 3 people over a few days and all were helpful and knowledgeable about helping me to decide on the tour I was interested in which I booked with the 3rd person. It was the first time I used Tourradar but I would consider using them again.”

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Posted 3 years ago

“Very easy to navigate the whole website. When I did have a few questions regarding age of travelers & travel insurance, I chatted by text with Liz who was so helpful & answered my questions. Thank you, Liz. In 2019 we booked a trip to Turkey and had similar satisfactory booking experience .”

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Posted 3 years ago

“Everything went very smoothly. Hannah was a delight to deal with a technical issue!”

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Posted 3 years ago

“I contacted " Joe " in Vienna who booked the tour " 10 day Ancient Egypt tour. He promised that he would email me information on travel insurance and the cancellation policy in 10 minutes. I am still waiting 24 hours later. Alan Stewart Joe followed thru today. I am very pleased.”

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Posted 3 years ago

“Christian has been so wonderful and patiently answers all our questions.”

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Posted 3 years ago

“I've used TourRadar in the past. I like that they offer diverse travel destinations and tour companies. Their customer service reps are easy to work.”