TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“This was my first time booking with TourRadar. I had checked many sites and many other operators before choosing this company, and the process was straight-forward, convenient and incredibly user-friendly. The response was quick, to the point and really hassle-free. I'd recommend the company for booking ease.”

Helpful Report

Posted 5 years ago

“My booking experience of my TourRadar presented no problems. However, I was appalled that the tour-recommended insurance for travelers over 70 costs almost $200 more than that available for travelers younger than 70. That is blatant age discrimination. The tour is advertised as suitable for people between ages 15 and 99. I am in excellent health and resent being punished for my seniority instead of rewarded for my good condition at my age.”

Helpful Report

Posted 5 years ago

Hi Shelley, We appreciate you taking the time to provide us with your feedback. Here at TourRadar, we do not sell travel insurance ourselves but have a company that we recommend to all our travellers. Many travel insurance companies do not sell insurance to travellers past a certain age, so travel insurance does tend to cost a bit more for passengers ages 70 or above. We always encourage our travellers to explore all their insurance options and choose a company best suited to their needs and budget. We wholeheartedly agree that touring is for all ages and commend you for getting out there to see the world! We hope that you will continue to consult us for your touring needs and if you have any questions at all, please do not hesitate to get in touch with us via phone or live chat, where we are available 24/7. Thanks for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“At first I was a bit confused about the relationship between Tourradar and Portugal Travel who is the provider of the cruise service. I've received correspondence from both Portugal Travel and Tourradar. Perhaps the connection between Tourradar and the tour agents they work with needs to be clear. Otherwise the booking experience was good”

Helpful Report

Posted 5 years ago

Hi Paul, Thank you for reviewing TourRadar's customer service experience and providing insight into your booking experience. TourRadar works with over 2,000 different tour operators with 37,000 tours worldwide to bring you the biggest selection of scheduled, multi-city group tours. TourRadar is the booking platform; we specialise in assisting you to book the tour. TourRadar overlooks all passenger enquiries and bookings. We mainly respond to payment and service enquiries. Portugal Travel is the tour operator; they run the tour and therefore respond to specific tour enquiries where we may not have all the answers. If you have any further questions please do not hesitate to contact us. Thank you for choosing TourRadar! Best regards - The TourRadar Team!

Posted 5 years ago

“Easy to ... search .. compare ... book ... pay ... enjoy .. Simple as that.”

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Posted 5 years ago

“Customer who takes multiple tours from you, is always required to update the passport pictures and home address etc for each trip. Why can't this data be populated from the data already stored.”

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Posted 5 years ago

Hello Brij, Thank you for your review and feedback. We appreciate your time and recognize how implementing this would make your booking experience much more efficient. However, important traveller information such as passport details and home addresses are not stored for security reasons. While tedious, many tour operators require up-to-date traveller details upon booking so it is important to re-enter them each time to ensure accuracy. That being said we appreciate your feedback and hope this offers some clarification. Kind Regards, The TourRadar Team

Posted 5 years ago

“Polite and friendly Found it hard to get information about the trip or,indeed, get a phone number to ring. To speak to someone who might know.”

Helpful Report

Posted 5 years ago

Hi Rosalie, Thank you for taking the time to provide your feedback. We’re glad to hear that you found our service friendly. As per the correspondence on your booking page, the tour operator is in the process of sending over the exact information for your departure. We do have a dedicated team of travel experts available to assist 24/7. Our phone number is listed in the top right-hand corner of our website or you can utilize our live-chat function also available on our site! We will be in touch for further feedback. Thanks again. Kind regards, The TourRadar Team

Posted 5 years ago

“Easy to use and very extensive range of your area covered. The help desk persons are always cooperating.”

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Posted 5 years ago

“Everything is all right!!!!”

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Posted 5 years ago

“The Tour Opperator Moose Western Canada cancel the Trip and make my a new deal. But Tourradar will this not accepted! I will never travel with Tourradar!”

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Posted 5 years ago

Hello Christian, Thanks for your review. We’re in contact with you directly regarding your withdrawn tour and we’re confident that together, we’ll be able to reach an agreeable solution. Kind Regards, The TourRadar Team

Posted 5 years ago

“After I put a hold on a tour with G Adventures, the price was increased above what was advertised.”

Helpful Report

Posted 5 years ago

Hi there, Thanks for taking the time to provide your feedback. While we regret to hear about the price change, at the time of placing your hold, the promotion code utilized was not applicable for the specific departure date you intended to book. Tour prices can vary depending on the popularity of the departure date and due to this, we provided you with increased TourRadar member savings. Thank you again for taking the time to provide your feedback. Kind regards, The TourRadar Team

Posted 5 years ago

“Booking is fast end easy. Highly recommended.”

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Posted 5 years ago

“Booking was easy and fast. And I like TourRadar discount”

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Posted 5 years ago

“All calls and emails were answered efficiently and promptly with delightful staff!!! Made what can sometimes be difficult so easy!!!”

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Posted 5 years ago

“So easy. My 2nd booking with Tour Radar. I love the search capability, and there is always someone available to answer questions.”

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Posted 5 years ago

“Good choices. Well explained itinerary. Booking is easy. Response is prompt and clear.”

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Posted 5 years ago

“I was able to book my desired tour in minutes! I selected the tour, gave the information for multiple travellers in the single booking, and submitted the form. TourRadar was able to process the transaction and confirm my booking with the operator in under 10 min. It was efficient!”

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Posted 5 years ago

“User friendly”

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Posted 5 years ago

“Enquiry was addressed within a couple of hours and the booking was so easy and straight forward.”

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Posted 5 years ago

“Tourradar was prompt in recognizing a mistake that I had made in the booking, which would have cost me double, and rectified it immediately and notified me.”

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Posted 5 years ago

“Everything went well. Fast and detailed responses to inquiries.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews