TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

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TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Good service!! But I suggest that tourRadar should get the solo traveler's package. So i don't have to the whole room for myselves with almost double price on the top.”

Helpful Report

Posted 4 years ago

Hi Miao, Thank you so much for taking the time to provide your feedback! TourRadar works with over 2,500+ tour operators, all with different policies when it comes to solo travellers - Some will offer sharing with another traveller free of charge, whilst others, usually smaller local operators, will require you to pay a bit more to cover the costs of operating a tour for one person. As an online marketplace for multi-day tours, we do not have any influence over tour pricing set by tour operators for solo travellers; however, what we can do is point you in the right direction for choosing an operator that operates group tours and allows you to share a room with other travellers. We hope the above information is helpful and will follow up with you directly to clarify this. Best regards, The TourRadar Team

Posted 4 years ago

“Had no problems booking or receiving replies to my queries. May take a couple of days to receive a reply via email but also used a local phone number to contact the agency for any urgent quries.”

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Posted 4 years ago

“Very quick and easy procedure.”

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Posted 4 years ago

“Tour Radar staff are friendly and responsive. However, the information provided - before booking - contained critical misrepresentations. For example, the tour my wife and I selected listed an age range of 18-99, but after payment we learned that the typical age range on the tour is 18-45 and that the tour featured "night life". Then days later, we were told that travel insurance was required through a company the tour operator recommended. This should have been disclosed in the initial information because it represents an additional cost to the customer. Then my wife and I (who are both 72 years of age) learned that the insurance provider does not insure persons over age 70: SNAFU! With the right initial information, these problems could have been avoided.”

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Posted 4 years ago

Hello Gene, We are delighted to hear that we have been friendly and responsive to your booking-related questions. That being said, we do regret to hear that there has been some misrepresentation in our communication, as this was never our intention. To clarify, certain tour operators welcome all travellers who are 18 or over, but appeal largely to a younger demographic because of how the tour is run. For this reason, we inform travellers prior to confirmation about the style of tour offered by these particular tour operators. With respect to travel insurance, this is a requirement by many tour operators on our platform. We regret to hear that you have been directed to an insurance company that does not insure travellers in your age range and would like to reach out directly with the appropriate resources regarding this. Kind Regards, The TourRadar Team

Posted 4 years ago

“everyone has been very helpful and answers all my question very fast, i looking forward to my trip”

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Posted 4 years ago

“Questions I had received a timely response and concerns were promptly addressed.”

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Posted 4 years ago

“easy access and very straight forward”

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Posted 4 years ago

“The site was easy to navigate. I did have a question on the trip but both Chole and Tabitha were most helpful. I would recommend TourRadar”

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Posted 4 years ago

“tour to Sahel to Cape town was fast with reservationist helping what to expect in finances and directions . can call any anytime. it was simple doing online.”

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Posted 4 years ago

“I love tour rader, this is my second booking. Very easy to navigate through the site and many options to choose from. Thanks for making my life easy :)”

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Posted 4 years ago

“Excellent response time and efficiently liaised with the tour operator. Prompt responses, too when answering queries.”

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Posted 4 years ago

“I asked a question about the booking in my personal space and an automatic message invited me to wait until the office of the tour operator will re-open after Christmas vacations (3 days later). When you have to book the flights, a day may make the difference.”

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Posted 4 years ago

Hi there Michela, Thank you for your review! We completely understand that awaiting tour confirmation can make travellers anxious and thank you for your patience through the Christmas period. We can see that your booking request was confirmed within 24 hours and hope that you have since made your flight arrangements accordingly. Best regards, The TourRadar Team

Posted 4 years ago

“Very quick and easy booking system. It was over in a matter of minutes with email confirmation following.”

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Posted 4 years ago

“They have the best offers for the best prices I have found. I just booked a tour for 2021 for Japan at half or more savings! We also are going on tours in Egypt and Israel this fall with reservations through this company. Their prices and services are wonderful.”

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Posted 4 years ago

“I was a bit confused about different options but the live chat was EXCELLENT. She answered all my questions and made me feel like this is company that cares about the customer.”

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Posted 4 years ago

“Good Experience!!”

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Posted 4 years ago

“Victoria was spectacular and bubbly. However I hate this middle man stuff and Tour radar can not speak about the tours no concrete knowledge”

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Posted 4 years ago

Hi Allen, We’re very happy to hear that Victoria offered you a spectacular booking experience and we will be sure to send across your feedback! As a booking platform, we take care of all your booking needs! While we strive to provide as much information as possible, on the off chance that our Customer Support team is not able to answer your questions, we partner with the operator directly on your behalf. After looking into your booking, we can confirm that all of the questions submitted on your booking page have been seen and answered by your tour operator. They are one of our Self-Service Operators who use our platform to reach out to their travelers directly. So rest assured, you’re in great hands and we’ll be here to facilitate and assist any communication if required! We’ll aim to reach out directly for any further feedback you may have, as we’re always happy to receive this. We truly hope you have an amazing time on tour! Happy Travels! The TourRadar Team

Posted 4 years ago

“It was easy and informative.”

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Posted 4 years ago

“It's the first time I use this site. I found a cheap tour for the destination I'd like to visit, I booked with 3 click and I payed only a small part of the tour. I'll pay the remaining during next months. I've already written to my tour operator for transfers and pre-post tour accomodations and I'm really satisfied!”

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Posted 4 years ago

“Was fast and easy to book and prices were reasonable. I can't wait to experience Ireland !”

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Posted 4 years ago

TourRadar is rated 4.6 based on 6,712 reviews