TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Ready to help”

Helpful Report

Posted 3 years ago

“Extremely fast and with a lot of information”

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Posted 3 years ago

“Easy to set up.”

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Posted 3 years ago

“The website is simple to use and booking is easier. The tour companies respond within 24 hours to queries. Its the best experience, massive choice and often free cancellation or dates changed are simple. They were brilliant during COVID in getting trips credited for rescheduling. First Class”

Helpful Report

Posted 3 years ago

We at TourRadar are so pleased to hear your feedback! Striving to provide the very best in travel planning is always our goal. Happy Travels! The TourRadar Team

Posted 2 years ago

“Very easy to see all the features of the tour and find a suitable date. I like how they list the accommodation and had a choice of two price categories. When we decided to upgrade one hotel in the itinerary it was quick and convenient to organise even though we had already paid our deposit.”

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Posted 3 years ago

“Web site was easy to navigate. Tour discounts were very useful.”

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Posted 3 years ago

“I called customer service yesterday ( Nov. 12) because we are ready to get the Iceland tour but we have questions and concerns and we need to talk to a travel expert. I chat with somebody but can’t answer our questions. Very poor service- we’ll go back to Affordable tours!..”

Helpful Report

Posted 3 years ago

Hi Gil, Thank you for taking the time to leave us a review and share your feedback. We regret that you had some trouble getting through to our team, but are delighted to see that you are now booked on a wonderful adventure with us. A member of our team has been in touch with you directly via phone and on your booking page, and we look forward to answering any further questions you may have leading up to your tour. We are available 24/7 via live chat, email, or phone and are happy to help! Kind regards, The TourRadar Team

Posted 2 years ago

“The site is very easy to navigate and has a lot of details about a tour package. Very easy to select a package and pay for it”

Helpful Report

Posted 3 years ago

“Booking easy to follow the process from initial inquiry to final booking.”

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Posted 3 years ago

“Amazing customer service. Answered emails and followed up.”

Helpful Report

Posted 3 years ago

“The TourRadar website is very good and made the booking process very easy.”

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Posted 3 years ago

“I had loads of questions answered, special arrangements made. Thanks for your help. I am looking forward to the experience and adventure.”

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Posted 3 years ago

“Great experience booking an Iceland tour with TourRadar. Very affordable and easy to choose options.”

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Posted 3 years ago

“Prompt replies from my tour operator in the organizing process. Would have liked screenshots of the travel app, but the human response has been excellent.”

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Posted 3 years ago

“The site is well designed and gave me all the information I needed to make the booking. It was a breeze”

Helpful Report

Posted 3 years ago

“Booking was easy and quick. The only concern was the advertised per person was not based on twin share as is most common. There was an additional charge for this late in the booking process. Price was still competitive but should be clearly stated when the tour is advertised. Could be seen as misleading. The saga continues....now a 2 day Kakheti tour leaves on May 5 and returns on May 7, that is 3 days and when you click to view the itinerary,to see where you go on the 2nd night and 3rd day, it shows you an 8 day tour to another region. If they can’t get their promotional material right, what happens on tour?”

Helpful Report

Posted 3 years ago

Hi David, We greatly appreciate you leaving a review about your booking experience. Tours are often priced based on two guests sharing a room, however, it's not always the case. We can see with the tour you booked the base price was taken from a quad share room, with the prices for a triple, twin, or single room available on the booking page, before committing to booking the tour. Thanks to your feedback, our team is currently reviewing how this information is displayed to see where we can improve and make sure this is clearer from the get-go! Thanks for booking through TourRadar! Best Regards The TourRadar Team

Posted 3 years ago

“Clear and easy to understand details of the trip. I have used them before and found them very good.”

Helpful Report

Posted 3 years ago

“Tour Radar is an excellent travel service that caters for the needs of both seasoned and in- experienced travelers. Their website is very easy to use and has a wide range of tours from which to choose that once in a lifetime trip. The Customer Support Team is very helpful both through Live Chat and vis telephone. They get back to you quickly with the answers you need to make an informed decision before booking. I can highly recommend Tour Radar to any one eager to resume their travel existence. MG Nov. 2021”

Helpful Report

Posted 3 years ago

Thank you so much for your glowing feedback Maureen! The team at TourRadar strives to bring our guests amazing adventures and memories that last a lifetime. We truly believe that when we are your advocates, you will get the best possible outcome of 100% of the time. We look forward to assisting you in booking your next adventure. The TourRadar Team

Posted 2 years ago

“I had a few questions I would have liked clarified a bit more, but overall the experience was easy”

Helpful Report

Posted 3 years ago

“Super easy, love the payment plan option and how quick I was able to chat to an agent to ask about sleeping arrangements prior to booking.”

Helpful Report

Posted 3 years ago

TourRadar is rated 4.6 based on 6,711 reviews