TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Initially there was issue with booking. However It was resolved with chat feature as they are very busy with many bookings lately. I got it sorted out as I needed and my trip is a go. Overall pleased. Tour radar has been my go to for tours.”

Helpful Report

Posted 3 years ago

Hi John, Thank you for taking the time to leave us a review and provide us with some feedback. We regret that you had some trouble getting in touch with our team, but are thrilled to see that you were able to book your chosen adventure. A member of our team has been in touch with you directly to further discuss, and we look forward to answering any additional questions you may have leading up to your tour. We are available 24/7 via live chat, email, or phone and are happy to help! Kind regards, The TourRadar Team

Posted 3 years ago

“Its been a satisfactory operation so far, took a few days to confirm my tour & I keep getting asked for information that I cant provide until closer to the date. Other than that, its been ok”

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Posted 3 years ago

“The team has been so kind and helpful throughout my booking process. After having a few difficulties with my booking, they held my space open so I didn't miss out. I really appreciated their help. All in all, great service!”

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Posted 3 years ago

“Provide lots of information”

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Posted 3 years ago

“Good response to my questions when I had a problem with booking! Friendly and understanding response with a rapid follow up.”

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Posted 3 years ago

“So far so good. They seem to have well designed tours for a good price. Would be nice to have airfare planned as well, but I understand that most tour operators don’t provide that service.”

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Posted 3 years ago

“Easy peasy”

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Posted 3 years ago

“Tour radar was great .”

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Posted 3 years ago

“Their customer service department is very professional and great service”

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Posted 3 years ago

“The people at TourRadar are amazing. They were so quick and confirmed my booking within a day, even though I had booked so last minute, my bad. I had a call back from Tourradar even though I didn't request a call back, which was lovely. The price for the trip is well priced, I could believe accommodations was included!!”

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Posted 3 years ago

“Ready to help”

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Posted 3 years ago

“Extremely fast and with a lot of information”

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Posted 3 years ago

“Easy to set up.”

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Posted 3 years ago

“The website is simple to use and booking is easier. The tour companies respond within 24 hours to queries. Its the best experience, massive choice and often free cancellation or dates changed are simple. They were brilliant during COVID in getting trips credited for rescheduling. First Class”

Helpful Report

Posted 3 years ago

We at TourRadar are so pleased to hear your feedback! Striving to provide the very best in travel planning is always our goal. Happy Travels! The TourRadar Team

Posted 2 years ago

“Very easy to see all the features of the tour and find a suitable date. I like how they list the accommodation and had a choice of two price categories. When we decided to upgrade one hotel in the itinerary it was quick and convenient to organise even though we had already paid our deposit.”

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Posted 3 years ago

“Web site was easy to navigate. Tour discounts were very useful.”

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Posted 3 years ago

“I called customer service yesterday ( Nov. 12) because we are ready to get the Iceland tour but we have questions and concerns and we need to talk to a travel expert. I chat with somebody but can’t answer our questions. Very poor service- we’ll go back to Affordable tours!..”

Helpful Report

Posted 3 years ago

Hi Gil, Thank you for taking the time to leave us a review and share your feedback. We regret that you had some trouble getting through to our team, but are delighted to see that you are now booked on a wonderful adventure with us. A member of our team has been in touch with you directly via phone and on your booking page, and we look forward to answering any further questions you may have leading up to your tour. We are available 24/7 via live chat, email, or phone and are happy to help! Kind regards, The TourRadar Team

Posted 3 years ago

“The site is very easy to navigate and has a lot of details about a tour package. Very easy to select a package and pay for it”