TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to use when booking my tour and plenty of online tours to choose from.”

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Posted 5 years ago

“Very helpful”

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Posted 5 years ago

“the main problem was that there were so many tours to choose from,”

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Posted 5 years ago

“Quick & easy”

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Posted 5 years ago

“It was really easy to book. I had a few questions that I needed answered before I could commit and I had help from the support team who helped me efficiently. I would definitely book through tour radar again in the future.”

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Posted 5 years ago

“They were very helpful,prompt with communication & ensured i paid the price that was advertised. Good job, i will use again for next trip. Deborah”

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Posted 5 years ago

“I had to change the tour since the tour I wanted did not take single traveler. Fortunately, the agency gave me an alternative and I chose the one. It may be easier for me to chose the right one if the websites inform me this information in advance.”

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Posted 5 years ago

Hello there, Thank you for taking the time to write your feedback. We are glad to hear your operator could provide you with an alternative tour that fits your plans! Some operators indeed need a minimum number of people to run a tour, for organisational purposes. This company runs tours for a minimum of two travellers. So while they are happy to welcome single passengers when other people are already booked on the same departure, they are unfortunately unable to organize a tour for one person only. We have however taken your feedback into account, and we will work in making this information clearer on the tour page. We really appreciate this kind of observations, as it helps us to constantly improve TourRadar. Should you have any question regarding a specific tour in the future, feel free to get in touch with our team of Travel Experts! We are available 24/7 via phone or live chat. We wish you a great time on your travels! Kind Regards, The TourRadar Team

Posted 5 years ago

“Easy to contact with the tour operator and quick response”

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Posted 5 years ago

“The booking was easy but I most liked the information about the tour. It was very detailed and explained many of the highlights we will be experiencing on the trip. I very much look forward to the trip.”

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Posted 5 years ago

“Straightforward booking and payment process, although it should be made clear rather than buried in the fine print, that we are required to stay in one of two expensive hotels on the eve of departure from Greenwich, London.”

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Posted 5 years ago

Hi there, Thank you for taking the time to leave us a review! We have had a look at your booking and it looks like as though are referring to the starting location for your tour. For your tour specifically, there are not one, but two different pick-up locations which also happen to also be hotels. We would like to clarify that whilst pick up locations for tours tend to be at hotels, travellers are not required to stay in the hotels a tour starts from. Travellers are free to stay in any hotel their hotel of choice and make their way to the starting hotel in time for pick up. We hope that helps and will follow up with you via a courtesy call to ensure this is clear. Thanks for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“Reservation pretty self explanatory except for the lodging piece. I have emailed separately to try to ensure that the four of us have correct sleep arrangements. I was also not able to determine what time we started the tour of ended. That is important for flight planning. I have also emailed for that info.”

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Posted 5 years ago

Hi there Ruth, Thank you very much for taking the time to write us a review. For most bookings, all you need to do is send through your rooming preferences on your personal booking conversation page, and we will take care of it for you! We have had a look at your booking page and can see that you have already specified your rooming preferences, and you will be happy to know we've gone ahead and made your preferences known to your operator. We will follow up with you directly via your booking page with further information and encourage you to continue using this page to communicate all future requests. Of course, should you need to contact us urgently, we are available 24/7 via phone and live chat. Thank you so much for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“I planned my trip super short notice, less than 2 weeks in advance and the Tourradar team was helpful. I was unable to get a spot on my first picked tour, but the team was able to find me a similar tour and book me in. Next time I won't book so short notice and I think it will be a less stressful experience!”

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Posted 5 years ago

Hi Anneliese, Thank you for taking the time to provide feedback about your booking experience. We are so glad to know our team was able to assist you in finding a suitable alternative less two weeks from departure. We definitely always recommend booking as far in advance as possible and agree that last-minute travel planning is stressful for sure! We hope you have the most amazing time on your trip and wish you all the very best. Happy travels, The TourRadar Team

Posted 5 years ago

“No issues. Easy to book. Hopefully the trip will be as good 😀”

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Posted 5 years ago

“Quite easy to book and have an option to pay in instalments which is handy. Only question remains is whether the companies I’ve booked with are reputable and I get travel docs”

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Posted 5 years ago

Hi Mary, Thank you kindly for your review. We are so glad to hear you have taken advantage of the ability to pay by installments when booking with us. As the largest online marketplace for multi-day tours, we truly believe travelling is for everyone and want to do everything we can to keep things simple and provide as many payment options as possible to our customers. Travel documents usually get issued after final payment has been taken, approximately 2 weeks to departure. We have no doubt that you'll have a wonderful time on tour with your operator. Should you have any questions or concerns about anything at all, feel free to ring or chat us at any time. Our friendly customer support team is available to assist you 24/7! Kind regards, The TourRadar Team

Posted 5 years ago

“I checked the tour schedule via Tourradar, which was very smonnth.”

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Posted 5 years ago

“Nothing special, everything seemed to be clear. Our decision was based on the positive reviews.”

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Posted 5 years ago

“My booking experience was good. TourRadar was quick to respond to all my questions and if the didn't know the passed on my message to the tour company. However I got a little bit overwhelmed with the amount of tours on offer and at times became lost in it all with what your offered what. All in all plesent experience so far.”

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Posted 5 years ago

Hi Stacee, Thank you so much for your review! When you perform a search on TourRadar's front page, you are provided you with 10 filters which can be very helpful in narrowing down your search results. Of course, with 40,000+ tour listings across 2,500+ operators on TourRadar, we can certainly understand that even applying multiple filters can generate a very long list of tours. If there is ever any doubt about tours that may appear similar, or if you need suggestions or information to figure out what best suits your travel needs, please do not hesitate to get in touch with our Customer Support team. We are available via phone and live chat 24/7 and would be more than happy to help. Kind regards, The TourRadar Team

Posted 5 years ago

“Booking was OK except when it got to the sections where I had to put my daughter's info in which kept changing my responses which I found maddening. It kept saying put in the correct format and then changing the answers! Maybe it was just a glitch.”

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Posted 5 years ago

Hi Connie, Thank you for taking the time to provide your feedback! We apologise for the inconvenience you encountered when inputting your daughter's details. We investigated the issue and found out that it is indeed a glitch. Our technical team is currently working on fixing it, so it will not affect your future bookings. We would like to thank you very much for bringing this to our attention, as we are constantly working on driving improvements to the platform. Moreover, should you need any assistance at any point in time, note that our team of Travel Experts is available 24/7 via phone and live chat. We will be in touch with you directly via your booking page to provide further assistance. Kind Regards, The TourRadar Team.

Posted 5 years ago

“Easy to use user friendly for people like me who are not very computer savvy. Customer service was also good will use again”

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Posted 5 years ago

“straight-forward, easy booking process.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews