TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Prompt booking”

Helpful Report

Posted 7 years ago

Hi Ann, thank you for your review - it is great to hear that you have enjoyed the TourRadar booking experience! Kind Regards Samantha

Posted 7 years ago

“Wide Range of Options with Competitive Price.”

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Posted 7 years ago

Hi Santanu, thank you for your review. We're very proud to offer an unbiased comparison of the best tours worldwide, and what could be better than that?! Oh yeah, our best price guarantee will do it! Enjoy your upcoming holiday :) Kind Regards, Samantha

Posted 7 years ago

“The process was easy and contact made to clarify an issue”

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Posted 7 years ago

Hi Diane, thank you, it's great to hear that you have enjoyed your experience with TourRadar! Our travel experts are available 24/7 to help you out. We look forward to assisting you with your next adventure! Kind Regards Samantha

Posted 7 years ago

“they do try to help as much as possible but tourradar terms are not always clear.”

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Posted 7 years ago

Hi there Thank you for your feedback. Terms and Conditions will differ by each Tour Operator. A helpful hint: you can check them under the "Policies" section which is towards the end of each individual tour page. Terms and Conditions are also available to be read in more detail when you through to make a booking or hold, and of course, our travel experts are available by phone 24/7 to provide further assistance! We look forward to helping you on your next booking! Kind Regards Samantha

Posted 7 years ago

“Will write a review when we return from holidays late October”

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Posted 7 years ago

Hi, thank you for your review, great to see you have enjoyed the TourRadar booking experience. We look forward to hearing from you again! Kind Regards Samantha

Posted 7 years ago

“The tour was great - terrific scenery. However, the tour guide left much to be desired. He would hassle me if I asked the same question twice or ask something that he mentioned the day before. He hassled my wife when she was cutting up a chicken for dinner, rudely saying "what is this stuff on the table". He shouted extremely loudly at one of the young girls on the trip, which could be heard over the whole campsite. One day when I left my tent to get a drink from the big esky he said, twice "Do you want to punch me"? I was not even looking at him as I was disgusted with his behaviour and manner. His attitude can be validated by all the other members on the trip. However, on the last few days he was sickly sweet, probably realised that all the group were going to reduce his "tip" or give none at all.”

Helpful Report

Posted 7 years ago

Hi Bob Thank you for providing this valuable feedback regarding your tour. Considering the nature of this, we think it would be best to pass it along to your tour provider, in order that they can effectively address and rectify the situation. As the booking platform for your trip, we here at TourRadar are able to connect you with the largest selection of quality tours and make booking them as easy as possible. However, for incidents relating to specifically on tour activities, as we do not run the tour, we do not always have the capacity to resolve a situation. As such, we would be happy to help facilitate a conversation between yourself and your tour provider to address the issues relating to the tour guide while on trip. We will be in touch via your booking conversation to help you with this, and in the meantime do trust that your booking experience with TourRadar was a positive one! Kind Regards Carly

Posted 7 years ago

“This is my 1st tour & covers the exact areas of Great Britain I want to experience. TourRadar was very friendly & responsive on-line & with personal phone calls, as needed. My only misunderstanding (as it was not stated up front/or I missed it) was that as soon as I received my confirmation for the tour, & payment was made, I booked my flights, & hotel; which I was to learn after the fact that I should have waited for further instruction. I am operating on faith that all will go accordingly. Otherwise, so far so good. The MeetUp app looked great but was confusing.. I figured it out. You must 1st look for the tour company before you can add The Trip. I am SO looking forward to this tour & meeting like minded people.”

Helpful Report

Posted 7 years ago

Hi Judith Thank you for your feedback. It's great to hear that your booking experience has been a positive one. We do recommend that some services (like flights and hotels etc) are booked after confirmation/guarantee of your tour so that if any changes need to be made either side of your tour you have some flexibility available to you. It's quite rare that changes are made - but it's nice to have the flexibility. If you need any further help with the MeetApp, you can check out this video, it provides a great walk-through: https://youtu.be/UTAyGQVO6jE. It's a fantastic source of information once you have the knack-of it :). We hope you enjoy your trip! Kind Regards Samantha

Posted 7 years ago

“Responsive to phone calls. Web responses were slow.”

Helpful Report

Posted 7 years ago

Hi Francis Great to hear that you received a timely response via the phone - it is the quickest way to get in touch with our travel experts! Web responses, while usually responded to in a matter of hours, can take a bit longer depending on demand and the nature of the enquiry. We hope you're looking forward to your upcoming trip!

Posted 7 years ago

“I was satisfied with the questions that were answered. First time using this company hopefully not the last . Not sure if I tried hard enough to find a travel touring company That accommodates within my age.”

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Posted 7 years ago

Hi there, thanks for your feedback. We certainly look forward to helping you with your future travels! Kind Regards Samantha

Posted 7 years ago

“Price and detail”

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Posted 7 years ago

Hi Ramesh, thanks for your feedback! We look forward to assisting you with your next booking. Kind Regards, Samantha

Posted 7 years ago

“WELL DONE ALL OVER”

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Posted 7 years ago

Thank you Arun, we hope you are looking forward to your upcoming tour! Kind Regards Samantha

Posted 7 years ago

“I like having the discount and the comparison with other tour offerings.”

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Posted 7 years ago

Thanks for your feedback! We look forward to assisting you in the future with your other travels!

Posted 7 years ago

“Helpful advice and will know more once completed our tour. Thank you”

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Posted 7 years ago

Thank you for your feedback, Rhonda. We love helping people book onto the tour of their dreams!

Posted 7 years ago

“Cheaper tour rates”

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Posted 7 years ago

Hi there Thanks for your feedback. TourRadar is able to offer the best deals, worldwide. This, in addition to a best price guarantee and member's benefits, means that our travellers come out on top! Kind Regards Samantha

Posted 7 years ago

“I was able to secure a spot on a tour that I have wanted to go on (Spain, Portugal and Morocco). I'm excited to take this trip and can't wait until everything is finalized!”

Helpful Report

Posted 7 years ago

Hi Edmund Thanks for your feedback. We are so happy to have you confirmed on this trip and hope you have a fantastic time experiencing these three beautiful, but uniquely distinct, countries! You can reach us at any time if you need anything before you depart. Kind Regards, Samantha

Posted 7 years ago

“Answer my question.”

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Posted 7 years ago

Hi Dianne, thank you for your feedback and for following up on your question. We have reviewed your message and we will be in contact with you directly via email. Please do not hesitate to get in touch should you need anything and we look forward to assisting you in your next travel adventure Kind Regards Samantha

Posted 7 years ago

“Preparations going well. Appreciate constant updates and contact.....looking forward to UK next year.”

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Posted 7 years ago

Hi Pamela Thank you for your feedback! We take travel seriously and it's our aim to ensure that your holiday goes off without a hitch. Please get in touch with us if there is anything at all we can assist with! Best regards, Samantha

Posted 7 years ago

“Booking went smoothly , confirmed as soon as payment made. Emails answered promptly.”

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Posted 7 years ago

Hi Peter, That's great to hear! TourRadar's priority is to make the booking experience as efficient and helpful to you as possible. Please get in touch if you need anything at all, we are available 24/7. Kind Regards Samantha

Posted 7 years ago

Hi Peter, Thank you for your review. We love to make touring easy for you and work 24/7 to give you the best service. Zeynep

Posted 7 years ago

“we did all business over conputer”

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Posted 7 years ago

Hi there, thank you for your review. You can reach us anywhere and anytime via phone, email or online chat. Zeynep

Posted 7 years ago

Hi There, Thank you for your comment. We are a team of experienced tour specialists who have travelled to hundreds of countries around the globe. Our online Customer Support team brings years of professional expertise in the travel industry, and can assist with all of your tour-related questions. Zeynep

Posted 7 years ago

“Myrie was a very helpful chatter, and I'm pleased with her efforts to get me through the process. I just wish you had a link with airplane flights like Viking. Arranging flights is awful!”

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Posted 7 years ago

Hi Linda, Thank you very much for your feedback. Majority of the tours advertised on our website are landonly. However you can book your flights through http://flights.tourradar.com/en-GB/flights Kind regards, Zeynep

Posted 7 years ago

TourRadar is rated 4.5 based on 6,721 reviews