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TourRadar Reviews

4.6 Rating 6,712 Reviews
91 %
of reviewers recommend TourRadar
Company Reviews Metrics Info
4.6
Based on 6,712 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read TourRadar Reviews

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Bronwyn
Verified Buyer
“I liked the format, especially on iPad.”
Helpful Report
Posted 5 years ago
Peter F
Verified Buyer
“First agent Kim was very terse and unhelpful . Wanted cruise company and tour name. I told her It wasa six day river cruise out of Lyon on Oct 30. She refused to help quite rudely and hung up. Next agent JON was total opposite . Pleasant and helpful all the waY until got it handled Note all other staff have always been great.”
Helpful Report
Posted 5 years ago
Hi Peter, Thank you for taking the time to offer us your feedback on your booking experience. We're pleased to hear that overall everything has been handled well and that we were able to book you on your next dream tour. We will investigate the reference you made to one particular call with our travel expert and personally reach out to you for any additional feedback you may have. Kind Regards, The TourRadar Team
Posted 5 years ago
James
Verified Buyer
“I love the filters and being able to filter by must see cities, age, and time frame.”
Helpful Report
Posted 5 years ago
Chai
Verified Buyer
“The booking at Tour Radar is fast and convenient . The live chat is very helpful.”
Helpful Report
Posted 5 years ago
Hey Chai, Thank you very much for taking the time to leave a review. After taking a look at your booking, we can see that the tour operator has provided you with an “Early Bird Payment” discount. This discount is valid when you pay for your tour in full by a certain date determined by the operator. This is why the final payment date is due before it normally would be. However, you can always choose to have the “Early Bird Payment” discount removed and have the final payment date pushed back. We do apologize for our delayed response to your email, as we are experiencing a large number of email inquiries at this time. Response times are something that is very important to us here at TourRadar and we constantly continue to improve these times. If you ever need to reach us instantly, our Customer Support team is available by phone and online chat 24/7. We are glad to hear that you have booked another amazing tour with us. There is no doubt that you will have another wonderful time while on this tour. Kind Regards, The TourRadar Team
Posted 5 years ago
Rob
Verified Buyer
“Wide range of choices, clearly presented. The filtering system was very helpful and well designed.”
Helpful Report
Posted 5 years ago
Karen
Verified Buyer
“Very easy to book, plenty of choice of tours.”
Helpful Report
Posted 5 years ago
Mercedes
Verified Buyer
“Easy booking, great options.”
Helpful Report
Posted 5 years ago
Jared
Verified Buyer
“I had a very pleasant and informative interaction with several members of the TR staff. They responded to al of my questions and kept me informed each step of the way.”
Helpful Report
Posted 5 years ago
Gary
Verified Buyer
“Your website was easy to use and the trip overviews are really detailed! The questions I had were answered very quickly! Thank you!”
Helpful Report
Posted 5 years ago
Fabio
Verified Reviewer
“Great tour! Our guide, Mahjoub, was extremely professional, very knowledgeable about the sites we visited and very polite and patient with us. Our driver was also excellent, very careful and polite. Overall, good hotels and good meals.”
Helpful Report
Posted 5 years ago
Alison
Verified Buyer
“Very easy process to book. They will inform you if you are out of their recommended age group (which i was). I was given option to change tour. The company also answered very quickly any questions i had prior to my booking.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Only problem is there should be pickup from hotel”
Helpful Report
Posted 5 years ago
Hi there, Thank you for your feedback! We have had a look at your booking and can see that you were provided with the name of the starting hotel where all passengers will need to go to be picked up for the tour. Whilst this location is subject to change, you will be advised of the official starting hotel in your final documents, which will get sent to you approximately 3 weeks before departure. We hope that helps! Please do not hesitate to reach us via phone or live chat if you have any questions. Kind regards, The TourRadar Team
Posted 5 years ago
Lois
Verified Buyer
“Making the booking for our tour on line was easy and straight forward.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“it was very good services,thanks .”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Very satisfied with the service.”
Helpful Report
Posted 5 years ago
Judith
Verified Buyer
“I was having trouble my end of the attempts to schedule. Got it scheduled and then wrong date was sent. I don't know whose fault it was but easily corrected. Thank you all for offering such a great tour.”
Helpful Report
Posted 5 years ago
Yury
Verified Buyer
“Thank you, everything is good. I hope that the tour will be successful. Yury”
Helpful Report
Posted 5 years ago
Lawrence
Verified Buyer
“This site was extremely easy to use. I had a question about a tour, and the help desk was very courtesy and knowledgeable”
Helpful Report
Posted 5 years ago
Gail
Verified Buyer
“yes, booking was very easy. i exchanged a few emails with questions i had, they responded very quickly. can't wait for the trip!”
Helpful Report
Posted 5 years ago
Hui C
Verified Buyer
“Easy to book. Service agent answer the queries promptly.”
Helpful Report
Posted 5 years ago
TourRadar is rated 4.6 based on 6,712 reviews
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