TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous

Anonymous // 01/01/2019

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English

“Brilliant customer service. Tourader emailed the safari company with my enquires before booking. Got a reply straight back. Very happy.”

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Posted 5 years ago

“Quick and easy booking experience”

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Posted 5 years ago

“I found Tour Radar by googling Northern Scotland tours. Its site came up and I'm happy it did. I did a lot of research, contacting Tour Radar a couple times and a tour company directly. Responses from Tour Radar were always clear and quick. I'll definitely use Tpur Radar for future trips .”

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Posted 5 years ago

“Easy booking but short on details for those clients that need to organise accomodation at pick up point ? time bus leaves And pick up point”

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Posted 5 years ago

“Have found the site easy to useand the response time excellent. Have recommended to friends and family.”

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Posted 5 years ago

“It took a week to confirm our booking (despite it saying there were places available when I booked online) and as we were waiting the flights we wanted were being booked up and becoming more expensive... when asked if i could cancel I was told that it would be non-refundable so I basically had already bought a tour and had to just hope the flights would be possible when we did get it confirmed... so far I'm not impressed and wouldn't recommend to friends.”

Helpful Report

Posted 5 years ago

Dear customer, Thank you for your feedback and for expressing your opinion about the "on request" process. When booking a tour shortly before the departure date, many operators indeed need a few business days to check that all accommodations still have space for an extra passenger. This process is necessary, as the operators want to make sure everything will be organised for you before actually confirming the reservation. Though this is a standard for the touring industry, we do understand the delay puts a strain on finalizing your travel plan. We certainly appreciate the feedback provided and will be taking this on board when revising our processes. We hope we’re able to offer you a more positive booking experience in the future and remain here for you 24/7 should you have any questions. Kind Regards, The TourRadar Team

Posted 5 years ago

“Easy to use. Easy to filter for exactly what you think you want. Lots of choices and contact with all of the operators so if you have any questions they can be answered by the people in the know.”

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Posted 5 years ago

“TourRadar brings all the best tours together making it easier to compare them then choose the one that suits your needs best.”

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Posted 5 years ago

“Great. Quick and easy and lots of information re status of booking.”

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Posted 5 years ago

“I liked the format, especially on iPad.”

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Posted 5 years ago

“First agent Kim was very terse and unhelpful . Wanted cruise company and tour name. I told her It wasa six day river cruise out of Lyon on Oct 30. She refused to help quite rudely and hung up. Next agent JON was total opposite . Pleasant and helpful all the waY until got it handled Note all other staff have always been great.”

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Posted 5 years ago

Hi Peter, Thank you for taking the time to offer us your feedback on your booking experience. We're pleased to hear that overall everything has been handled well and that we were able to book you on your next dream tour. We will investigate the reference you made to one particular call with our travel expert and personally reach out to you for any additional feedback you may have. Kind Regards, The TourRadar Team

Posted 5 years ago

“I love the filters and being able to filter by must see cities, age, and time frame.”

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Posted 5 years ago

“The booking at Tour Radar is fast and convenient . The live chat is very helpful.”

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Posted 5 years ago

Hey Chai, Thank you very much for taking the time to leave a review. After taking a look at your booking, we can see that the tour operator has provided you with an “Early Bird Payment” discount. This discount is valid when you pay for your tour in full by a certain date determined by the operator. This is why the final payment date is due before it normally would be. However, you can always choose to have the “Early Bird Payment” discount removed and have the final payment date pushed back. We do apologize for our delayed response to your email, as we are experiencing a large number of email inquiries at this time. Response times are something that is very important to us here at TourRadar and we constantly continue to improve these times. If you ever need to reach us instantly, our Customer Support team is available by phone and online chat 24/7. We are glad to hear that you have booked another amazing tour with us. There is no doubt that you will have another wonderful time while on this tour. Kind Regards, The TourRadar Team

Posted 5 years ago

“Wide range of choices, clearly presented. The filtering system was very helpful and well designed.”

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Posted 5 years ago

“Very easy to book, plenty of choice of tours.”

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Posted 5 years ago

“Easy booking, great options.”

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Posted 5 years ago

“I had a very pleasant and informative interaction with several members of the TR staff. They responded to al of my questions and kept me informed each step of the way.”

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Posted 5 years ago

“Your website was easy to use and the trip overviews are really detailed! The questions I had were answered very quickly! Thank you!”

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Posted 5 years ago

“Great tour! Our guide, Mahjoub, was extremely professional, very knowledgeable about the sites we visited and very polite and patient with us. Our driver was also excellent, very careful and polite. Overall, good hotels and good meals.”

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Posted 5 years ago

“Very easy process to book. They will inform you if you are out of their recommended age group (which i was). I was given option to change tour. The company also answered very quickly any questions i had prior to my booking.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews