TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Agents are very professional and helpful.”

Helpful Report

Posted 4 years ago

“It's very easy to booked a tour.”

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Posted 4 years ago

“Great site. Easy and quick booking and good prices.”

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Posted 4 years ago

“Simple and straightforward. I'm looking forward to the trip!”

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Posted 4 years ago

“I love the emails with all the possible adventures!!! The price is fantastic and the trips looks fantastic. It really could not have been easier. I love the payment option as well. Its nice not to have to fork over all your money when you find a hot deal. Now we can plan to put aside the monies!!!”

Helpful Report

Posted 4 years ago

Hi Cheryl, Here at TourRadar, we are constantly looking for ways to make it as easy as possible for all travellers to search for, and book tours! Part of this is having installment payment plans for all eligible bookings and we are so glad to know it is helping customers like yourself take the leap and book that life-changing adventure. Thank you so much for choosing TourRadar. Best regards, The TourRadar Team

Posted 4 years ago

“Very quick and easy to book”

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Posted 4 years ago

“Booking the tour was very simple. We got a confirmation and reply within a few minutes! Very excited for our upcoming tour :)”

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Posted 4 years ago

Hi Cara, Thank you so much for your review; we are excited for you! It sounds as though your departure was eligible for instant confirmation - Once you placed your booking, you were pretty much set! We love hearing that instant confirmation made your booking experience simple and easy and look forward to sending you on your next amazing adventure. Kind regards, The TourRadar Team

Posted 4 years ago

“I recently took a solo trip to Cairo Egypt, Nov 2019, using Indus travel. Upon arrival in Egypt my hotel was switched separating me from the group. I emailed the emergency personnel & he responded swiftly & tried to rectify my hotel situation. The Egypt personnel for Indus dropped the ball with hotel bookings. So I stayed at new hotel & my trip was still great.”

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Posted 4 years ago

“The process was very easy, the company were prompt with their reply's.”

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Posted 4 years ago

“Yes I was Happy the second time I booked our trip.”

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Posted 4 years ago

“Was planning to book on-line, but I called with questions. Tyler promptly answered my questions and booked the tour for me. He was very considerate and articulate. Looking forward to working with TourRadar.”

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Posted 4 years ago

“Booking was easy and the brochure along with past reviews were very helpful!!”

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Posted 4 years ago

“I really couldn't have asked for a better experience. I began a tour booking to Costa Rica initially by phone. The atmosphere was relaxed, with accurate and informed answers to all of my questions. Subsequently, I received immediate emails that included details of the conversation, descriptions of what had been processed for me, and information regarding the next steps to complete the process of payment. The full tour itinerary and contract specifications were provided, every expense was clearly indicated. The TourRadar team was there for me 24/7, offering assistance for any question I had.”

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Posted 4 years ago

“The personnel is very kind and responsive, they make it is very easy to communicate with local tour operators in order to make the best possible choice.”

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Posted 4 years ago

“tour radar called me personally to take care of questions and concerns which arose after booking a three day tour to Iceland online. Kristina was Very attentive, personable and accommodating. She answered all questions assuring me my tour was confirmed, paid, and good to go. (I had received an email back with a voucher indicating I needed to pay upon arrival, was a mishap) All in all, they took care of the misunderstanding communicating with Iceland contact. It was handled very professionally providing utmost quality service in the booking department allowing me to rest at ease. I'm looking forward to the same quality service on our tour. Thanks, Kristina.”

Helpful Report

Posted 4 years ago

Hi Jane, We are so sorry to hear that you were not able to get through to our phone lines - With Black Friday and Cyber Monday sales, the volume of phone calls has been off the hook and we are doing our best to keep those hold times down! We can see that you got through to one of our agents after leaving the above review and will follow up with you directly via your booking page to ensure everything is clear. Kind regards, The TourRadar Team

Posted 4 years ago

“Tourradar always does a great job helping me book my tours!”

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Posted 4 years ago

“So easy to use, clear and comprehensive information. I love it!”

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Posted 4 years ago

“We booked the "Southern Treasures - 8 Days From Cusco to Lima" as listed on the TourRadar website. The site also shows a map indicating the trip is from Cusco to Lima. The itinerary for day 8 reads "A brief transfer from Puno to the neighboring city of Juliaca. Upon arrival in Lima there will be assistance for an international connecting flight, or if preferred, transfer for a hotel." We concluded from this descriptions and the map that the trip included transportation to Lima and booked it. We then learned that the trip ends in Juliaca. $392 for tickets for 2 to Lima. What a disappointment. We should have read the information on the "Not included" tap to learn that the trip actually ends in Juliaca. Misleading information - at best. We called to register our concern to be reminded that we should have read the information on the Not included tab more closely. First and last time for us to use TourRadar.”

Helpful Report

Posted 4 years ago

Hello Erik, Thank you for taking the time to leave a review about your experience. We regret to hear that information pertaining to the ending location was not entirely clear to you at the time of booking. Whilst we do always recommend carefully reviewing all sections of a tour page prior to booking, we do recognize that further information can be added into the itinerary to enhance clarity and will forward your feedback over to your tour operator. We will also reach out to you directly to see if you have any additional questions or feedback pertaining to your review and booking experience. Kind Regards, The TourRadar Team

Posted 4 years ago

“Called and spoke to Sara who had a a lovely English accent and was based in Toronto. She answered my questions and I signed up then. I am looking forward to this adventure.”

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Posted 4 years ago

“Excellent customer service. Tourradar price matched a competitive website as soon as they received my request with a proof.”

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Posted 4 years ago

TourRadar is rated 4.6 based on 6,712 reviews