TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Thanks for your attention.Our transactions were done fast.Communication was fast and secure.Thus we started visa procedures early.”

Helpful Report

Posted 5 years ago

“Second time using Tourradar, no complaints, service was excellent and price was right”

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Posted 5 years ago

Hi Greig, Thank you so much for being a valued customer with TourRadar. We appreciate your loyalty and look forward to receiving all your future bookings! Kind regards, The TourRadar Team

Posted 5 years ago

“Easy to use website. Great deals.”

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Posted 5 years ago

“The staff is so kind and you can easily ask them whatever you want:you'll get quick and precise answers!”

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Posted 5 years ago

“Straightforward, just follow each step.”

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Posted 5 years ago

Hi there, Thank you so much for your review - Straightforward is exactly what we aim for! We are so glad to know that you are finding it easy to use our website and book with us and look forward to continuing to make your experience as easy and as seamless as possible. Kind regards, The TourRadar Team

Posted 5 years ago

“Sweet n easy...made my life so easy”

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Posted 5 years ago

“The process was simple and I had two questions answered on chat very quickly during the process. I appreciated the help as it is my first time traveling to Europe.”

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Posted 5 years ago

“lot of tours to choose, easy to book thru TourRadar's website. communications between customers and a tour operator thru TourRadar are very efficient.”

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Posted 5 years ago

“Time wasted and money lost... I recently booked the G Adventures Classic Colombia trip. I initially planned on booking directly with the tour company but when I logged into my Tour Radar account, saw that the sale price was cheaper than with G Adventures, and saw that I had an additional travel credit of about $213, I decided to change and book with TR, only to be told that credit was a glitch in my account. The price that I had seen when I made my request for a 48 hr hold for a spot on the tour, which included that $213 credit, was not honoured, which I think is terrible customer service. For all the time I spent chatting with agents on the website, talking with them on the phone, and consulting emails, only to not have that additional saving, I should have booked with G Adventures directly. One positive thing I will add is that the last person I dealt with on the phone, Günel, was kind enough to find me a promo code that somewhat compensated for the price difference. Again, very sub-par customer service that will make me seriously reconsider booking with TR in the future.”

Helpful Report

Posted 5 years ago

Hi Vanessa, Thank you for taking the time to provide a review of your booking experience. We are very sorry to hear that you are disappointed with our customer service. We understand that you chose to transfer your booking to us based on the prospect of receiving the great savings and regret that we missed the opportunity to better address this discrepancy. We certainly do not take it lightly when a customer chooses to book with us rather than through the operator directly. We value you as a customer and will have a member of our Customer Relations Team follow up with you via phone call to discuss matters further. We sincerely thank you for choosing TourRadar and look forward to speaking with you Best regards, The TourRadar Team

Posted 5 years ago

“Agents are very professional and helpful.”

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Posted 5 years ago

“It's very easy to booked a tour.”

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Posted 5 years ago

“Great site. Easy and quick booking and good prices.”

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Posted 5 years ago

“Simple and straightforward. I'm looking forward to the trip!”

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Posted 5 years ago

“I love the emails with all the possible adventures!!! The price is fantastic and the trips looks fantastic. It really could not have been easier. I love the payment option as well. Its nice not to have to fork over all your money when you find a hot deal. Now we can plan to put aside the monies!!!”

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Posted 5 years ago

Hi Cheryl, Here at TourRadar, we are constantly looking for ways to make it as easy as possible for all travellers to search for, and book tours! Part of this is having installment payment plans for all eligible bookings and we are so glad to know it is helping customers like yourself take the leap and book that life-changing adventure. Thank you so much for choosing TourRadar. Best regards, The TourRadar Team

Posted 5 years ago

“Very quick and easy to book”

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Posted 5 years ago

“Booking the tour was very simple. We got a confirmation and reply within a few minutes! Very excited for our upcoming tour :)”

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Posted 5 years ago

Hi Cara, Thank you so much for your review; we are excited for you! It sounds as though your departure was eligible for instant confirmation - Once you placed your booking, you were pretty much set! We love hearing that instant confirmation made your booking experience simple and easy and look forward to sending you on your next amazing adventure. Kind regards, The TourRadar Team

Posted 5 years ago

“I recently took a solo trip to Cairo Egypt, Nov 2019, using Indus travel. Upon arrival in Egypt my hotel was switched separating me from the group. I emailed the emergency personnel & he responded swiftly & tried to rectify my hotel situation. The Egypt personnel for Indus dropped the ball with hotel bookings. So I stayed at new hotel & my trip was still great.”

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Posted 5 years ago

“The process was very easy, the company were prompt with their reply's.”

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Posted 5 years ago

“Yes I was Happy the second time I booked our trip.”

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Posted 5 years ago

“Was planning to book on-line, but I called with questions. Tyler promptly answered my questions and booked the tour for me. He was very considerate and articulate. Looking forward to working with TourRadar.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews