TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“We were looking for an Eastern USA tour that took in Maine, Vermont and New Hampshire. What caught our eye was the trip to Cape Cod.”

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Posted 4 years ago

Hi Larry, Thank you for your kind review! As Marketplace leaders with over 2,500+ tour operators and over 40,000 tour selections, we're so happy that you found the perfect destination and a tour that stood out from the rest! TourRadar is excited to be assisting you with organizing a trip of a lifetime and we can't wait to be sending you off! We'll be here to assist you with anything trip-related, 24/7, right up until your departure. Kindest Regards, The TourRadar Team

Posted 4 years ago

“We have used Tourradar in the past and decided to use their services again. The offers are very good, people contacts are very proficient, and responsive. They are a pleasure to work with and will answer all questions, including the most obvious. Very easy to use website.”

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Posted 4 years ago

“I am always so thankful when I use Tour Radar as my travel company because they are so accommodating. I’ve used them when I traveled to India and Egypt and now just booked a tour for South America. I have no fear they will help me navigate should there be any issues with obstacles due to COVID. They are my go to travel company!”

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Posted 4 years ago

Hi Jane, Thank you for your wonderful feedback; we truly are thankful to our returning customers, and we're so happy that you have had another wonderful experience! What amazing destinations you've been to. While we hope there will be no COVID-19 obstacles, our team will always be here to assist you 24/7! It's great to hear that we're your go-to tour-booking agent. TourRadar wishes you all the best, and we’ll be happy to assist you again with finding and booking your next dream tour when the time comes! Kind Regards, The TourRadar Team

Posted 4 years ago

“My booking experience has great. I have received excellent customer service.”

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Posted 4 years ago

“He reservado el Pharaos Nile Cruise Adventure y la experiencia ha sido excelente. La comunicación con la operadora de viajes ha sido inmediata y han satisfecho todas mis demandas. Hemos tomado el paquete pero lo hemos convertido en un viaje individual, con guía en español y con estadías adicionales en Luxor y en El Cairo. Todo el proceso de diseñar el viaje ha marchado sobre ruedas. Gracias Tourradar!”

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Posted 4 years ago

“TourRadar made it easy to book and I was able to read cancellation policies, etc.”

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Posted 4 years ago

“The Tourradar website is well designed and was easy to use for the booking. However, I then received an avalanche of emails from both Tourradar and the tour operator Globus with no apparent co-ordination between the two, creating a lot of unnecessary and confusing admin. I have since received a personal phone call explaining the nature of the glitch and how it would be put right in the future, so clearly Tourradar is keen to monitor and improve its customers' experience.”

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Posted 4 years ago

Hello June, It was a pleasure speaking to you earlier! I wanted to thank you again for taking the time to leave a review. As we went over during our conversation, currently, the link to the MyGlobus portal is only used for bookings made from North America. However, we make sure that all your details are provided to Globus directly. We are glad that we were able to sort this matter out and better explain what exactly happened. Again, we truly thank you for your wonderful feedback and we have no doubt you’ll have a great time on your tour. Remember, f there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Kind Regards, The TourRadar Team

Posted 4 years ago

“First off, our first booking for Eastern Europe was disallowed by TourRadar because we were over 50. I do not know their criteria and I was a bit concerned about it; however, a trip to Machu Picchu was ok for over-50 ! Go figure. Anyway, we booked and the Peruvian operator has already reached out to us . Easy. Hope the other pieces of the trip are easy as well.”

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Posted 4 years ago

Hi Ann, Thanks for taking the time to leave us a positive review! TourRadar works with over 2000 different tour operators, each operator is responsible for setting an age range for their tours. Many tours are open age but some may be geared towards youth based travel, whilst some may be more for seniors, it really does depend on the tour and operator! As we offer over 40,000 tour options on our site, it is easy to narrow your options using our filters to find your perfect tour! It sounds like you certainly found yours! Have an amazing time at Machu Picchu! We hope we can assist you again when planning your next adventure! Best regards The TourRadar Team

Posted 4 years ago

“The web page , staff was extremely helpful that it was easy booking 3 Toyrs”

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Posted 4 years ago

“Very happy I found tour radar, after researching multiple sites I was impressed with the quality of presentation, information, and ease in using the site. It left nothing wanting, I felt well informed, appreciated the reviews, and it was very enjoyable to browse and book our trip - I did not feel overwhelmed and annoyed as I so often do trying to plan things like this. Thanks tour radar!”

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Posted 4 years ago

Hi Elisabeth, Wow - thank you so much for this excellent review! TourRadar was created for exactly these reasons; to provide one marketplace where you can easily look through thousands of tours, by multiple trusted operators and get clear and reliable information about a tour before you book. The verified reviews by past travellers really help to get a sense of what to expect and it's great you appreciated them. We are pleased TourRadar could offer you an enjoyable experience whilst planning your adventure - we like to keep travel fun! Have an amazing time on tour! The TourRadar Team

Posted 4 years ago

“So easy to work with and accomodating”

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Posted 4 years ago

“Great process, see all the tours you want, from all the trusted tour providers and operators in one easy to use website and If you have a question either message or call. I’ve used TourRadar for over 15 tours in the past four years and am always left happy with the outcome.”

TourRadar 5 star review on 1st December 2020

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Posted 4 years ago

Hi Fernando, Thank you so much for your kind words; we're delighted to hear of your continuous positive experience with us! TourRadar prides itself on providing our travellers with as much choice and information as possible, and a stellar customer service on top of that, so we're pleased you've been able to use these to your advantage while booking. We wish you all the best, and we’ll be happy to assist you again when the time comes! Kind Regards, The TourRadar Team

Posted 4 years ago

“I contacted the toll free number to get my booking aligned with a couple of friends so we were assured to be on the same tour. The rep was very professional and got me the info I needed in a very short time. Was super simple and a great relief. I Sort of expected a complicated process, but it was not.”

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Posted 4 years ago

“very helpful on-line help”

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Posted 4 years ago

“The woman at TourRadar was very helpful in not only setting up my your, but also helping me with pre and post tour accommodation. She also is assisting me with visa information around other things. Since I was very pleased with the service I received from TourRadar I talked my sister and her Husband on going on the tour also. I highly recommend this company”

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Posted 4 years ago

“I was able to send a message to the tour company (City of Sultans) and customize my trip, then they sent me a booking link for my own personalized tour. Great experience!”

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Posted 4 years ago

“Prompt response of customer service. The website is easy to navigate and provide concise travel content.”

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Posted 4 years ago

“Very impressed by the choice of options available to us and being able to make comparisons with similar operators. I like the option to download a pdf copy of the tour too. We found a good value trip which was just what we were looking for so are very pleased.”

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Posted 4 years ago

“The booking system was so easy to use, with real time confirmations. My booking was a hassle free experience.”

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Posted 4 years ago

“All Tour Radar reps were responsive and easily reachable. Some questions I had to ask more than once, but that was due to the tour operator missing the questions, so no fault of Tour Radar. The online portal was easy to use to complete my booming. Would recommend.”

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Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews