TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My final inquiry to book my tour was fabulous. My first phone call only an earlier wasn’t the best almost $600 different.”

Helpful Report

Posted 5 years ago

“The website is adequate. Easy to book a tour and give quick responses to my questions and concerns about the tour, about tour confirmation, receipts and important information about the tour. I did not have to call the customer service agent of Tour Radar. So far, I haven't encountered any problem in booking the tour.”

Helpful Report

Posted 5 years ago

Hello Mario, Thank you for your feedback, we're happy to hear your booking process went smoothly. If there is anything specific you'd like to see us improve, please don't hesitate to get in touch! Happy Travels, The TourRadar Team

Posted 5 years ago

“Each tour is very self-explanatory and easy to understand... Also it was easy to sign up... I did not talk to anyone I just signed up”

Helpful Report

Posted 5 years ago

“Very quick and easy to use will definitely use TourRadar again”

Helpful Report

Posted 5 years ago

“Very helpful and quick response”

Helpful Report

Posted 5 years ago

“I find it takes a lot of time to get an answer when we write an email.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to leave a review. We regret to hear you have yet to receive a reply in your booking page. We have since chased the tour operator so please be on the lookout for that. As they are locally-operated, we generally advise travellers that they may take between 48-72 hours to get back with a reply. Thank you for understanding and we’ll be in touch soon. Kind Regards, The TourRadar Team

Posted 5 years ago

“I booked 2 tour packages. Only 1 is confirmed so far. The other showed 2 seats available before I booked but unfortunately, my booking is not yet confirmed to date.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review! We certainly understand how important it is for customers to receive confirmation as soon as possible after submitting payment. To clarify, when passengers submit bookings for departures with the "Instant Book" button next to them, they will receive confirmation within minutes via email. Departures with the "Book Now" button, however, require manual confirmation by one of our agents or your tour operator. Whilst we endeavour to confirm all bookings the same day they are placed, some bookings do require 48 hours, sometimes longer, to confirm. We have had a look at your booking and can see that your operator confirmed your booking the day after it was placed and are glad that you did not experience any further delays. Should you have any questions, please do not hesitate to reach out to us via phone or live chat. Alternatively, for more tour-specific questions, you can message your operator directly on your personal booking conversation page. Thank you so much for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“Itinerary was just what we were looking for. Hope it’s as good as it sounds !!!”

Helpful Report

Posted 5 years ago

“The booking was easy and I got excellent help on the phone. However, when a complication arose a couple of terms were not well explained in the messages (i.e. "on request" and "Lares Trek" option. The 1st was explained well on the phone and the 2nd was included in a later attachment so I finally understood.”

Helpful Report

Posted 5 years ago

“So far the customer service is working fine. Responding to our queries as much as they can.”

Helpful Report

Posted 5 years ago

“Easy to use, quick response for booking. Hope the actual tour is as smooth as the booking process. Wish there were more details provided on accommodation options”

Helpful Report

Posted 5 years ago

“Hello, nearly everything was OK, but if you inform me that there will be a 15% discount some days later, that I could save severel hundred EUR. This caused a bitter bitter taste in my mouth.”

Helpful Report

Posted 5 years ago

Hi Andras, Thank you for taking the time to leave a review about your booking experience. We regret to hear you are disappointed about the price drop on your tour and while we understand this is likely a disappointing situation for you, waiting for a price drop also has you running the risk of missing out on your place on your preferred departure date due to availability on many tours. It's not dissimilar to the airline industry, where it is also not uncommon to see a price drop after you booked your flight. Upon investigation in your booking page, it looks like there are only 3 spaces left on this popular departure, so you’ve definitely made a good choice securing a spot earlier. That being said, if there is anything further we can do, please don't hesitate to get in touch in your booking page. Kind Regards, The TourRadar Team

Posted 5 years ago

“Easy to book . All the tour were clear and easy to understand . I have asked the guides a few questions and they were prompt and very friendly both on the phone and via email.”

Helpful Report

Posted 5 years ago

“The booking was easy. The hardest part was selecting which tour to take! Very excited to see how the tour goes.”

Helpful Report

Posted 5 years ago

“Its easy to book my tour with TourRadar which also very efficient.”

Helpful Report

Posted 5 years ago

“Booking was very easy, site is user friendly. What was weird was that at any time upon clicking on the availability of a particular tour, the available place is never changing. Even after my booking it showed that the there was still 10 places available. Secondly web says 18 to 70 years old were using your facility but I was sent a email to say mostly the trip was popular among youths. I felt I was misled. Since I was depending on this trip I did not look out for another. Hopefully it will not be too noisy and boisterous group, especially a good night sleep is important.”

Helpful Report

Posted 5 years ago

Hello Apamah, Thank you for your feedback, you’ve booked a wonderful tour! We can see on the tour you booked, that the availability is still 10+ meaning there are more than 10 places still available in the tour group (which has a maximum of 50 for your specific tour). That’s perhaps why you didn’t see the availability change after booking. Some of the other dates for your tour are showing less than 10 where the number of remaining places is more specific. The tour you have booked is indeed, open to travellers between 18 and 70 years old, which means you’ll be travelling with a broad range of travellers. It’s perhaps popular for youth travellers as the accommodation, as shown on the tour page is in multi-share dorm rooms and the price is very affordable! Having said that, we have many positive tour reviews for this tour from past travellers who would not consider themselves in the youth traveller category! We wish you a wonderful time on your tour and look forward to reading your tour review! Happy Travels, The TourRadar Team

Posted 5 years ago

“Hi TourRader Was the website easy to use? YES Was the selection of tour operators and their tours to your satisfaction? YES Would you recommend TourRadar to your family/friends? I THINK I WILL DO THAT, HOWEVER I AM VERY NEW WITH YOUR PROCESSES, WHICK LOOK GOOD. Thank you Debu Dr Debu Mukerji”

Helpful Report

Posted 5 years ago

“Mark Marignac is a marvellous Tour Director. Well planned and great story teller. The overall experienced was great where I have some 'me time' some days to relax and chill. Smal and friendly group. Love it!”

Helpful Report

Posted 5 years ago

“I feel everything was fine.”

Helpful Report

Posted 5 years ago

“We are still waiting for your confirmation for Nov. 2.2019 so that we can book our flights which is getting expensive every day. Rathin Ghose”

Helpful Report

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews