TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The booking was quick and hassle free. I got confirmation straight away!”

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Posted 5 years ago

“So far so good, simple and transparent.”

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Posted 5 years ago

“I worked with Elle who is in Australia and she was extremely helpful. She answered all my questions and provided me with links to secure insurance and helped setup my 48 hour hold. Really a great experience.”

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Posted 5 years ago

“Kim was very, very helpful. She answered all my questions and sent me lots of information and travel notes with details about our trip. This is the first time I have used TourRadar but I will be using them in the future.”

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Posted 5 years ago

“So easy to book a tour with their website...”

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Posted 5 years ago

“I was really impressed with the lovely people at TourRadar. They helped me plan my holiday to Europe in april 2020 and i can't wait to see my dream come true”

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Posted 5 years ago

“A seamless and well organised service which instills confidence in thinking that I have chosen the best company to tour Morocco with. I hope I am proven correct!”

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Posted 5 years ago

“Although I had to wait for confirmation of my booking as I am a solo traveler, I was kept up to date on my booking progress”

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Posted 5 years ago

“Before you make your bookings, they will respond to all your queries within an hr but as soon as your tours booked god help you if you have any questions. It’ll be a miracle if you receive a response within a week. Travelled twice with them and had the same experience both the time.”

Helpful Report

Posted 5 years ago

Hi there! Thank you so much for your review. We have had a look at your bookings and can see that both of the operators you travelled with are self-service operators. What this means is that any messages you send will go directly to them, and they are available to respond during their local business hours. This can sometimes cause a bit of a delay, especially as many operators are closed through the weekend. Generally, your first point of contact will be a TourRadar agent who will assist you with comparing tours prior to booking. After you book, depending on the operator, your messages will go directly to them, as they will always have the most up-to-date information about your booking and are best equipped to assist you. We hope that provides some clarification and would like to thank you for continuing to choose TourRadar for your touring needs. Kind regards, The TourRadar Team

Posted 5 years ago

“Friendly and easy to deal with and communicated promptly and professionally. Can't wait to get on the tour this weekend”

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Posted 5 years ago

“I got a discount using tourradar. Very fast and easy!! Let’s hope the tour company know I’m coming.”

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Posted 5 years ago

“Quick easy no waiting to talk to agent on phone A-1!!!”

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Posted 5 years ago

“Very efficient, simple, easy, uncomplicated online booking procedure. Simple for all group travellers to book on their own with immediate confirmation. We like this kind of booking site for other tour companies to follow. Vijay.”

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Posted 5 years ago

“booking experience went smoothly”

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Posted 5 years ago

“All my questions were answered. Staff was joyful and helpful. Experience was quick and easy.”

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Posted 5 years ago

“Very professional customer service representative; knew immediately how to help us modify and complete the first steps in securing our booking.”

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Posted 5 years ago

“Many final billing mistakes were made. Ended up having four or five different final totals that each time I had to fight to get changed. Makes me untrusting of the company. Waste of my time and very frustrating experience.”

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Posted 5 years ago

Hi Todd, Thank you for your review. We can see that one of our agents are currently looking into your booking and will follow up with you directly to address any concerns you may have. In the meantime, we remain available to you 24/7 via live chat and phone should you have any questions. Kind regards, The TourRadar Team

Posted 5 years ago

“Booking experience was good. The system is user friendly and assistance is just a chat away.”

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Posted 5 years ago

Author didn't leave any comments.

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Posted 5 years ago

“It was a good experience selecting and signing up for the tour. The trouble I am still having is buying insurance for the trip. I tried numerous times but the site is not responding correctly, asking some questions several times even though I had already filled in. I still have not bought the insurance coverage yet. Dorothy Zane”

Helpful Report

Posted 5 years ago

Hi Dorothy, Thank you for taking the time to leave us a review! We can see that one of our agents sent you some information and a link to purchase travel insurance. This link is connected to the TourRadar website and is powered by a third party company that we recommend to all our travellers. We are sorry to hear that you are having issues with this. We definitely want to get you insured for your upcoming trip and will follow up with you directly via your booking page so that we can get this all sorted for you. Thanks so much for choosing TourRadar - We will be in touch shortly! Kind regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews