TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Friendly and easy to deal with and communicated promptly and professionally. Can't wait to get on the tour this weekend”

Helpful Report

Posted 5 years ago

“I got a discount using tourradar. Very fast and easy!! Let’s hope the tour company know I’m coming.”

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Posted 5 years ago

“Quick easy no waiting to talk to agent on phone A-1!!!”

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Posted 5 years ago

“Very efficient, simple, easy, uncomplicated online booking procedure. Simple for all group travellers to book on their own with immediate confirmation. We like this kind of booking site for other tour companies to follow. Vijay.”

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Posted 5 years ago

“booking experience went smoothly”

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Posted 5 years ago

“All my questions were answered. Staff was joyful and helpful. Experience was quick and easy.”

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Posted 5 years ago

“Very professional customer service representative; knew immediately how to help us modify and complete the first steps in securing our booking.”

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Posted 5 years ago

“Many final billing mistakes were made. Ended up having four or five different final totals that each time I had to fight to get changed. Makes me untrusting of the company. Waste of my time and very frustrating experience.”

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Posted 5 years ago

Hi Todd, Thank you for your review. We can see that one of our agents are currently looking into your booking and will follow up with you directly to address any concerns you may have. In the meantime, we remain available to you 24/7 via live chat and phone should you have any questions. Kind regards, The TourRadar Team

Posted 5 years ago

“Booking experience was good. The system is user friendly and assistance is just a chat away.”

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Posted 5 years ago

Author didn't leave any comments.

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Posted 5 years ago

“It was a good experience selecting and signing up for the tour. The trouble I am still having is buying insurance for the trip. I tried numerous times but the site is not responding correctly, asking some questions several times even though I had already filled in. I still have not bought the insurance coverage yet. Dorothy Zane”

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Posted 5 years ago

Hi Dorothy, Thank you for taking the time to leave us a review! We can see that one of our agents sent you some information and a link to purchase travel insurance. This link is connected to the TourRadar website and is powered by a third party company that we recommend to all our travellers. We are sorry to hear that you are having issues with this. We definitely want to get you insured for your upcoming trip and will follow up with you directly via your booking page so that we can get this all sorted for you. Thanks so much for choosing TourRadar - We will be in touch shortly! Kind regards, The TourRadar Team

Posted 5 years ago

“This was my first time booking with TourRadar. I had checked many sites and many other operators before choosing this company, and the process was straight-forward, convenient and incredibly user-friendly. The response was quick, to the point and really hassle-free. I'd recommend the company for booking ease.”

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Posted 5 years ago

“My booking experience of my TourRadar presented no problems. However, I was appalled that the tour-recommended insurance for travelers over 70 costs almost $200 more than that available for travelers younger than 70. That is blatant age discrimination. The tour is advertised as suitable for people between ages 15 and 99. I am in excellent health and resent being punished for my seniority instead of rewarded for my good condition at my age.”

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Posted 5 years ago

Hi Shelley, We appreciate you taking the time to provide us with your feedback. Here at TourRadar, we do not sell travel insurance ourselves but have a company that we recommend to all our travellers. Many travel insurance companies do not sell insurance to travellers past a certain age, so travel insurance does tend to cost a bit more for passengers ages 70 or above. We always encourage our travellers to explore all their insurance options and choose a company best suited to their needs and budget. We wholeheartedly agree that touring is for all ages and commend you for getting out there to see the world! We hope that you will continue to consult us for your touring needs and if you have any questions at all, please do not hesitate to get in touch with us via phone or live chat, where we are available 24/7. Thanks for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“At first I was a bit confused about the relationship between Tourradar and Portugal Travel who is the provider of the cruise service. I've received correspondence from both Portugal Travel and Tourradar. Perhaps the connection between Tourradar and the tour agents they work with needs to be clear. Otherwise the booking experience was good”

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Posted 5 years ago

Hi Paul, Thank you for reviewing TourRadar's customer service experience and providing insight into your booking experience. TourRadar works with over 2,000 different tour operators with 37,000 tours worldwide to bring you the biggest selection of scheduled, multi-city group tours. TourRadar is the booking platform; we specialise in assisting you to book the tour. TourRadar overlooks all passenger enquiries and bookings. We mainly respond to payment and service enquiries. Portugal Travel is the tour operator; they run the tour and therefore respond to specific tour enquiries where we may not have all the answers. If you have any further questions please do not hesitate to contact us. Thank you for choosing TourRadar! Best regards - The TourRadar Team!

Posted 5 years ago

“Easy to ... search .. compare ... book ... pay ... enjoy .. Simple as that.”

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Posted 5 years ago

“Customer who takes multiple tours from you, is always required to update the passport pictures and home address etc for each trip. Why can't this data be populated from the data already stored.”

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Posted 5 years ago

Hello Brij, Thank you for your review and feedback. We appreciate your time and recognize how implementing this would make your booking experience much more efficient. However, important traveller information such as passport details and home addresses are not stored for security reasons. While tedious, many tour operators require up-to-date traveller details upon booking so it is important to re-enter them each time to ensure accuracy. That being said we appreciate your feedback and hope this offers some clarification. Kind Regards, The TourRadar Team

Posted 5 years ago

“Polite and friendly Found it hard to get information about the trip or,indeed, get a phone number to ring. To speak to someone who might know.”

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Posted 5 years ago

Hi Rosalie, Thank you for taking the time to provide your feedback. We’re glad to hear that you found our service friendly. As per the correspondence on your booking page, the tour operator is in the process of sending over the exact information for your departure. We do have a dedicated team of travel experts available to assist 24/7. Our phone number is listed in the top right-hand corner of our website or you can utilize our live-chat function also available on our site! We will be in touch for further feedback. Thanks again. Kind regards, The TourRadar Team

Posted 5 years ago

“Easy to use and very extensive range of your area covered. The help desk persons are always cooperating.”

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Posted 5 years ago

“Everything is all right!!!!”

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Posted 5 years ago

“The Tour Opperator Moose Western Canada cancel the Trip and make my a new deal. But Tourradar will this not accepted! I will never travel with Tourradar!”

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Posted 5 years ago

Hello Christian, Thanks for your review. We’re in contact with you directly regarding your withdrawn tour and we’re confident that together, we’ll be able to reach an agreeable solution. Kind Regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews