TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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“i rarely write a review but Nancy is just too good that I feel she deserves the credit , why i could decide sooner ...Thank you Nancy and I hope our tour will end up positively like this too .. Bravo and keep it up !”

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Posted 4 years ago

“What I liked about booking with TourRadar is the accessibility to a consultant throughout the process. All my questions were answered which helped to inform my decision to book quickly. I also got a small promotional discount which helped. The resources to book flights and insurance were also so helpful! I have already recommended to friends!”

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Posted 4 years ago

“Simple and efficient”

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Posted 4 years ago

“Vivian Le from Top Vietnam travel was the best. She took care of all the requests and promptly responded to my emaila.”

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Posted 4 years ago

Hi James, Thank you so much for your review. We can see your tour operator at Top Vietnam Travel has been doing an amazing job helping you get all of the components of your trip arranged. We have no doubt you'll have an amazing time on your trip and can't wait for you to experience all that Vietnam has to offer. Best regards, The TourRadar Team

Posted 4 years ago

“Exceptional service, easy user friendly booking and value for money cruise.”

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Posted 4 years ago

“Booking was so easy. Just put in and they contact you immediately.”

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Posted 4 years ago

“Excellent communication”

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Posted 4 years ago

“It was very easy. If I had a question it was answered within a short time. Our trip isn't until July. I'm sure we will have a good experience.”

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Posted 4 years ago

“It was easy to book and people answered questions I had.”

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Posted 4 years ago

“Easy process with on line help, to answer some questions during the date selection.”

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Posted 4 years ago

“I stumbled upon this site whilst reaseaching tours in Egypt. I was very excited to see the discounts and various businesses offering the tours. The staff on the phone were helpful to clarify my questions. Just don't wait to long to book. I missed out on my original 2 for 1 offer as I delayed my decision for 3 hours waiting for my friend to decide too... Happy to have found another but lesson learnt... Very excited to now plan our trip.”

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Posted 4 years ago

“Nervous about the 48 hour wait to get confirmation but, it worked out ok.”

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Posted 4 years ago

Hi there Joan, Thank you so much for your review. Here at TourRadar, every effort is made to have as many instantly confirmable tours on our website as possible. However, there may be times where we have to wait for the tour operators to make a few necessary arrangements before we are able to confirm your space. We are glad to know everything worked out for you in the end and can't wait to send you on an adventure of a lifetime. Best regards, The TourRadar Team

Posted 4 years ago

“It was very easy to find tours to where I wanted to go and when. Site was well organized. Not enough information about the tour. (May be the tour company’s fault.) There were some surprise charges when checking out that weren’t explained beforehand. Wish there were more tours to choose from.”

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Posted 4 years ago

Hi there! Thank you for your review. We're very glad our website was easy to navigate! The information and pricing surrounding each tour on the TourRadar website are provided by the tour operator, and with over 2500+ tours, pricing can vary greatly. However, an operator will list any additional extras on the booking page, where a traveller may view them before making a decision. Further to this, we're always looking to expand the 2500+ tours offered on our website and we value your feedback. Sometimes specific requirements may limit travellers' options, however, should you require assistance with the search, our 24/7 Customer Support team are always happy to help! We thank you for using TourRadar! Kindest Regards, The TourRadar Team

Posted 4 years ago

“The website is very easy to navigate with very clear descriptions of the trip, what to expect. Quick response from both vendors and TourRadar for any questions or requests. Also receiving travel credit for future trip. Simple and easy process.”

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Posted 4 years ago

“a tad more elaboration should have been given on accommodations, for one misconstrues what to expect. This case is fine and will ride out the unknown.”

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Posted 4 years ago

Hi Aalex, We thank you for your feedback! The information regarding each tour on the TourRadar website is provided by the tour operator, and we'll endeavour to pass this feedback over to them. However, should a customer have any concerns or questions, with a 24/7 Customer Support team we're always on hand and happy to answer these! On the rare occasion we are unable to locate the answer, we collaborate with the tour operator to provide the information required. It seems since your booking was confirmed, your tour operator was able to provide more information about the accommodation, on your booking page. We're very happy you are in good hands and are no longer riding out the unknown. We wish you happy travels! Kindest Regards, The TourRadar Team

Posted 4 years ago

“Its always so simple to reserve a cruise on Tour Radar, and the customer service agents always are very efficient.”

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Posted 4 years ago

“Not only was I impressed by how easy it was to book on TourRadar, but I was so pleased at the attention to detail. The maps, the itineraries, and what was included on each trip was very clear and helpful. Especially welcome was the link to the travel insurance web site. I will definitely use TourRadar again and recommend it to my friends.”

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Posted 4 years ago

“The booking experience was very good. I found the waiting time for our travel applications to be confirmed a bit concerning because we had already booked our flights, however, apart from that everything went very smoothly.”

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Posted 4 years ago

Hi Mia, We thank you for your glowing feedback! We always suggest travelers wait until their booking is confirmed before purchasing flights, as confirmation can take between 2 - 4 business days. However, we're happy to see you received confirmation from the operator in less than 1 business day, which is amazing! We hope you're getting excited about your trip and thank you for booking with TourRadar! Happy Travels, The TourRadar Team

Posted 4 years ago

“I found TourRadar very good to deal with.Very helpful and informative.If my trip goes as well I will be happy.”

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Posted 4 years ago

“Good service!! But I suggest that tourRadar should get the solo traveler's package. So i don't have to the whole room for myselves with almost double price on the top.”

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Posted 4 years ago

Hi Miao, Thank you so much for taking the time to provide your feedback! TourRadar works with over 2,500+ tour operators, all with different policies when it comes to solo travellers - Some will offer sharing with another traveller free of charge, whilst others, usually smaller local operators, will require you to pay a bit more to cover the costs of operating a tour for one person. As an online marketplace for multi-day tours, we do not have any influence over tour pricing set by tour operators for solo travellers; however, what we can do is point you in the right direction for choosing an operator that operates group tours and allows you to share a room with other travellers. We hope the above information is helpful and will follow up with you directly to clarify this. Best regards, The TourRadar Team

Posted 4 years ago

TourRadar is rated 4.6 based on 6,711 reviews