TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“I am very happy with Victoria's service. She is nice, patient, and helpful. Thank you very much! Jen”

Helpful Report

Posted 4 years ago

“Quick and easy. If you know what you want”

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Posted 4 years ago

“Very easy to navigate the website, and all questions I sent were answered very quickly.”

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Posted 4 years ago

“What sets this site apart from the others is that you can specify specific cities and countries and tour operators to narrow your search”

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Posted 4 years ago

Hi Dorrance, Thank you for providing a review of your experience with the TourRadar website! We love hearing that you are finding our filters helpful when narrowing down the perfect tour for your needs. We understand that the number of options can be overwhelming at times, even with filters applied, so should you ever need help deciding between options, give our awesome Customer Support team a call or hop on our live chat for assistance. We are always open! Happy browsing, The TourRadar Team

Posted 4 years ago

“The agent was pleasant to talk to. Very helpful”

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Posted 4 years ago

“Very easy to use. The booking experience went without a hitch.”

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Posted 4 years ago

“Search no further- as I did when I was lucky enough to come across Kilimanjaro Safari Experience. For solo travellers climbing Kilimanjaro was an amazing highlight in my life. My guide was highly experienced and trustworthy. But what made me choose this company was initially speaking with Shungu who is truly professional and trustworthy and very respected in his field and by so many people in Tanzania. I truly believed and trusted in him and felt no need to search further. He made my entire trip an experience of a lifetime!!! Asante Sana!”

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Posted 4 years ago

“I have always found booking tours through Tour Radar easy. It is very straight forward and their responses are almost immediate. I've just booked my 5th tour and will continue to use Tour Radar for all future tour bookings.”

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Posted 4 years ago

“This is the second time I have made a booking with TourRadar and on both occasions I could not be happier. The confirmation of my booking arrived within next 10 minutes so I was able to buy affordable plane tickets to the destination where the tour is going to commence without fearing that the fare would go up the next day. The confirmation arrived with comprehensive information about the tour itinerary and tour itself. I loved the option of paying the rest of the amount in small fortnightly instalments! A great experience overall, highly recommended.”

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Posted 4 years ago

Hi Joanna, We are so happy to know that you have had nothing but great experiences with us. It sounds as though your departure date was eligible for instant confirmation as well as our installment payment plan, which is awesome to hear! We hope that you'll continue to use us for your touring needs and look forward to receiving your third, fourth, fifth booking! Thank you so much for being a loyal customer with TourRadar. Best regards, The TourRadar Team

Posted 4 years ago

“the tour looks amazing and the dates fit into our travel plans perfectly. the booking was straight forward and easy. watch this space as we count down to our holiday..”

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Posted 4 years ago

“Book a travel package is easy and confirm instantly.”

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Posted 4 years ago

“I used TourRadar for a recent solo trip to Madagascar. As a woman traveling all the way from the United States to Madagascar, I was nervous but TourRadar put my mind at ease and made the experience unforgettable. I gave them general ideas of what i'd like to do and they took care of the rest pulling together an itinerary far exceeding my expectations. They know what they are doing and it's clear they are quite discerning in choosing their on the ground partners/guides. My tour guides in Nosy Be and Tana were all exceedingly professional, knowledgeable and completely invested in my safety and happiness. We encountered a scary situation in Tana where were it not for the experience and quick reaction of my tour guide, we would've found ourselves in a multi-car collision. My accommodations were excellent! I highly recommend TourRadar to anyone traveling to Madagascar.”

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Posted 4 years ago

“Second time using this one stop travel service. So many tours to chose from with great pricing. Also very easy to understand their website making setting up a trip a breeze. You can also earn reward credits for future travel experiences. Thanks TR”

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Posted 4 years ago

Hi Thomas, Thank you so much for your review! We love hearing that you think of us as a one-stop shop; we'd certainly like to think we are the single best (and largest!) online source for those interested in booking multi-day tours. With benefits such as the ability to earn unlimited travel credits toward future bookings, 24/7 assistance, and our Best Price Guarantee, there are so many great reasons to choose TourRadar. We look forward to continuing to be your go-to source for multi-day touring. Kind regards, The TourRadar Team

Posted 4 years ago

“Booking online was a smooth process. All my questions were answered quickly. The itinerary was very detailed and the payment options made the process even better. As of now I am very happy with the process.”

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Posted 4 years ago

“I was very comfortable to book and at the same time get agent to help explain my options, they do have flight request service that offers a lot cheaper air fare than other famous website.”

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Posted 4 years ago

“so far so good. I am still waiting on a response to the travel arrangement questions that I submitted a couple of days ago.”

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Posted 4 years ago

Hello Chad, Thank you for taking the time to leave us a review! We have had a look at your booking and it looks like an agent has since responded and answered all of your questions! We thank your for your patience and apologise for the slight delay! Response times are important to us and something that we are continually improving. After the Black Friday/Cyber Monday sale, we have been receiving a higher number of email inquires than usual! However, if you are after an instant response, our team of Travel Experts are available 24/7 via telephone and live chat! You have booked an amazing tour and there is no doubt that you will have a wonderful time! Best regards, The Customer Support Team

Posted 4 years ago

“The tour looks amazing! Little bit confusing when trying to book. Took a long time for confirmation and even now I’m still not sure of the total price.”

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Posted 4 years ago

Hello Lynda, Thank you very much for taking the time to leave a review! You have booked an amazing tour and there is no doubt that you will have a wonderful time while on tour. It seems that due to high volume over the Black Friday/Cyber Monday sale, the tour operator has received more inquiries and bookings than usual. However, we are currently partnering with them to make sure they reach out to you right away! We thank you for your patience and you can expect to hear from the operator very shortly! Best regards, The Customer Support Team

Posted 4 years ago

“Excellent service ! I had a query on the trip I wanted to do as a single traveller but site only had options for 2. TR investigates with the tour operator and I had a quote and confirmed booking for my dates within an hour or so very efficient and responsive 😊”

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Posted 4 years ago

“I am a single traveller but am happy to share a room. Unfortunately I can not book my trip offering a share room unless I have that person lined up. This I have been hit with a whopping single supplement. As a single you are really punished when you travel. I am still offering to share with someone.but can’t put this up on the booking site.”

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Posted 4 years ago

Hi there Kimberley, Thank you for taking the time to leave us a review! As a marketplace for multi-day tours, the 2,500+ operators TourRadar works with all have different policies for single travellers. Some allow sharing and will pair up travellers, some don't allow sharing at all for various reasons, and a number of operators require a minimum of 2 passengers per booking. Based on whether or not you would like to share with another traveller or are a single traveller, we can usually find you a trip to suit. We had a look at your booking and can see that your operator does offer the option to pair travellers together on tour; however, the specific tour you chose has unique conditions due to a cruise extension. We will reach out to you via phone with further information about this look forward to speaking with you soon! Kind regards, The TourRadar Team

Posted 4 years ago

“Thank you. Very impressed how easy to book online. BUT way more impressed with how quickly someone answers my emails with questions that I have. Thank you!! Very excited about my upcoming trip to Israel.”

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Posted 4 years ago

TourRadar is rated 4.6 based on 6,712 reviews