TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Booking was super easy but I honstly cant say more about the booking experience because the whole process just started. So far five stars but seriously they havent done much yet but respond super fast. Lets talk again after the tour...haha”

Helpful Report

Posted 3 years ago

Hi Daniel, Thanks for your kind review! We're glad to hear that your booking experience has been easy and seamless thus far. We hope to keep it that way so please never hesitate to contact us if you ever have any questions prior to departure. We are available 24/7 and always delighted to assist! Kind regards, The TourRadar Team

Posted 3 years ago

“TourRadar did an excellent job organizing my booking to Botswana. Every staff member was courteous an knowledgeable. The fact that my calls were answered 24/7 has been a real plus. I give a special shout-out Sara, who has been exceptionally good.”

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Posted 3 years ago

“Bogdan was very helpful, informative and prompt. I had numerous questions about the tour, and he answered all of them quickly and to my satisfaction. He provided excellent customer service, so it went amazingly well. As a result, I booked the tour and am excited about my upcoming trip.”

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Posted 3 years ago

“The people at TourRadar make planning a vacation a very pleasant experience, all the staff I spoke with were very nice and knowledgeable. I'm sure I will be booking through TourRadar in the future too.”

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Posted 3 years ago

“The 1st time I went with Tourradar was my trip to Eastern Europe 2 years ago. That was SPLENDID! Out tour guide was Kevin Screene and he was the best. You don't need to read a book. He has all the history in his brain. Our driver was so good too. He never used a GPS and imagine 11 countries. From then on, I love Tourradar! Very easy and simple in booking!”

Helpful Report

Posted 3 years ago

Hi Larcey! Thank you for your wonderful feedback; it's lovely to hear of your positive booking and customer experience! It's also fantastic to hear that you had a great time on tour with your tour operator, to Europe, 2 years ago! TourRadar wishes you all the best and we'd be happy to assist you with finding and booking your next dream tour! Kindest Regards, The TourRadar Team

Posted 3 years ago

“It was easy to follow the steps to book a tour. I asked a question on the chat and got an answer right away and made a reservation with no difficulty. Quite organized.”

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Posted 3 years ago

“Really responsive, answered questions quickly and changed booking to get exactly what I wanted. Just hope holiday is as good”

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Posted 3 years ago

“This is the third booking I have made with TourRadar. No problems so far. Sometimes it gets confusing, as to if you are communicating with TourRadar representative or a tour company representative, but it has all been a good experience so far.”

Helpful Report

Posted 3 years ago

Hi Jay, Thank you for your wonderful review; it's lovely to hear of our returning customer's experiences, and we sincerely appreciate that you chose to book with us again! In regards to the communication you receive, we have taken your feedback onboard and notified the relevant teams to see if we can make any improvements. Usually, a message will be signed off by either TourRadar Customer Support or the Tour Operator, to help customers understand who has contacted them within their booking page. Our 24/7 contact number or online chat function will always put you in contact with a TourRadar representative. We thank you for using TourRadar and look forward to assisting you again! Kindest Regards, The TourRadar Team

Posted 3 years ago

“Excellently”

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Posted 3 years ago

“It has been my dream to visit Tasmania for a very long time. Wow! This trip did not disappoint and lived up to every expectation and more. It has completely changed my outlook on life, motivated me to travel more and embrace adventure. We were so fortunate to have Ringer as our tour guide. He was an absolute legend and made an already amazing place, an absolutely incredible trip.”

TourRadar 5 star review on 28th January 2021

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Posted 3 years ago

“Tourradar is an excellent way to see the world in unique ways. Customer service friendly also.”

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Posted 3 years ago

Hi Kathryn, Thanks for leaving this wonderful review! We love helping our customers to explore the world, especially in unique ways through the many different travel styles that we offer. Our customer service team looks forward to assisting you throughout. Many thanks, The TourRadar Team

Posted 3 years ago

“The booking process went very smoothly. Our reservations were confirmed shortly after we booked. Great experience.”

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Posted 3 years ago

“I was very pleased with my experience. Booking with Tour Radar. All my queries were resolved quickly.I am most satisfied with everything”

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Posted 3 years ago

“would you please send me my confirmation again for Oct 6 to cairo and river cruise. I cancelled it out on my computer”

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Posted 3 years ago

Hi Sylvia, Thanks for choosing TourRadar to book your tour to Egypt! We have resent the information through to you from your booking page. If you ever need any assistance from the TourRadar team we are available 24/7 over the phone and live chat and are always happy to help. All the best The TourRadar Team

Posted 3 years ago

“TourRadar was most helpful in obtaining cooperation from Truly Egypt tours. Do not hesitate to book through them as they were most attentive in sorting out an issue.”

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Posted 3 years ago

Hi Sandra, Thanks for reaching out with this feedback about your booking experience. Our team is currently looking into this for you and will contact you directly through your booking page with more details. Best regards The TourRadar Team

Posted 3 years ago

“Answer all my question promptly and accurately Price is super good and reasonable added charges”

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Posted 3 years ago

“The TourRadar representatives were quick to respond to my questions by email, live chat and telephone. The process was efficient and easy. I would use this company again.”

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Posted 3 years ago

“The ease of this booking was simply amazing! Anu, the agent dealing with me just can't do enough and all my questions answered with such speed. AND such a great price too!!”

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Posted 3 years ago

“Signing up for the tour was super easy. I am not a super savvy computer person and I did the entire booking for two people on my phone within five minutes.”

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Posted 3 years ago

Hey Stacey, Thank you for taking the time to leave a review! Here at TourRadar, we thrive on feedback as it helps us to make booking tours easy! After taking a look into your booking, it does not seem as though the booking was made via the referral link. When it comes to referrals, travelers must click on the referral link and make the booking from here. This is because the referral is tied to the URL, which should look something like this: "www.tourradar.com/invite/abcdefg" Having said this, we have reached out to you directly via your booking page. Be sure to take a look at the "TourRadar Saving" area of the booking and we are sure you will be pleased! Again, we truly thank you for your wonderful feedback and we have no doubt that you’ll have a great time on your tour. Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 3 years ago

“Easy, no stress booking and contact messaging service. Staff always very helpful.”

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Posted 3 years ago

TourRadar is rated 4.6 based on 6,711 reviews