TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Contacted TourRadar from Vancouver, BC Jun 17th, 2019 and spoke with Natalia. I was inquiring about the "Brilliant Bordeaux" 8 day cruise for the fall of 2019. Natalia was professional, knowledge, patient and positive. She answered all my questions and helped process our booking in a timely manner. I have dealt with several other on-line tour operators and none have come close, to how well TourRadar handled my booking. Price for my cruise was by far, much better than their competition. I would not hesitate to use TourRadar again and would certainly recommend them to our friends. Thank you.”

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Posted 5 years ago

“I had already chosen my tour and tour operator, and when I went online to actually book it, I found TourRadar the easiest, most user-friendly site.”

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Posted 5 years ago

“I have been trying to get in contact with some one in the company but I get no response in October of 2016 i went on a tour with your company. and this year in October 2019 I will be taking another tour with your company. I did not know that booking in couples would be cheaper, than when booking all us 6 myself, husband & friends together. We all need our own separate rooms all six of us can not be together in one room. Please can you inform me if we will be in separate rooms we are 3 couples. Ans I would like to know if I can change my reservation from one into 3 so we can pay less. thank you”

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Posted 5 years ago

Hi Rebeca, Thanks for taking the time to provide your feedback. We do apologize for the delay in response as we have currently been receiving a higher than normal volume of enquiries. In addition to writing in your booking page, our Customer Service Team is available 24/7 via phone call or live chat to assist with any urgent questions you may have. In regards to the pricing of your tour, please note the brochure price is displayed as per traveller. As a gesture of goodwill for your group booking, we've applied additional TourRadar Member Savings. Your tour is also based on twin share accommodation, there is no need to worry about having six travellers in one room! We will follow up with you accordingly to assist with any additional questions you may have. Thanks again, Rebeca. Kind regards, The TourRadar Team

Posted 5 years ago

“So far, so good! The website was very easy to navigate and the attention towards the customer was top-notch. I was kept informed every step of the way.”

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Posted 5 years ago

“easy on line application and subsequent contact with the company reps very helpful regarding dietary requirements etc.”

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Posted 5 years ago

“Whenever I had a question, I received a rapid response from both the tour operator as well as Tourradar. The site was easy to use and booking was not at all a hassle. I only wish that the discounted price could be used as well as past credits earned.”

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Posted 5 years ago

“Very satisfied with the booking experience. Easy to use with a lot of alternatives”

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Posted 5 years ago

“I was very happy with the huge selection of tours that were all for different prices, lengths, and experience types. So it was easy to choose something for my specific wants and needs. Normally I would book a tour through the actual website and not a third party but tourradar's chat system put me in contact with the owner of the tour group who also owns a hotel in the area and I was able to sort my accommodation and transport with his help. Thanks a lot! One small downside is that Tourradar does not verify the companies that offer tours on their website as legitimate or not. So I would suggest travellers research the companies before booking.”

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Posted 5 years ago

Hello Rebecca, Thanks for your review! We're glad we were able to connect you with the perfect trip and have no doubt you'll have an amazing time on tour with our local tour operator partner. We are now partnered with more than 2000 tour operators from around the globe, with each and every operator completing an in-depth application and assessment process before going live on our site. No tour operator's tours are available to book on touradar.com until the operator satisfies a series of outlined requirements and has entered into a binding contract with TourRadar. Should you ever need any assistance in communicating with your tour operator, or if you ever have any feedback or concerns regarding the service or performance of one of our operator partners, simply contact our team of Travel Experts at TourRadar who are ready to assist. Have a wonderful trip and thanks for choosing TourRadar! The TourRadar Team

Posted 5 years ago

“Good and easy”

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Posted 5 years ago

“So far, great booking experience!”

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Posted 5 years ago

“Dear TourRadar, As where I live we do not have Zip code for example I did not know what to fill in. I have place a call to have my tour booked. But then my email was not correct and i did not get email information. So I contact tourradar again and then we could arranged and complete the book. Maybe you can put a remark what to fill in if we do not have a zip code. The service to help me have my tour booked was good.”

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Posted 5 years ago

Hi Lydia, Thank you very much for taking the time to leave TourRadar this valuable feedback. We thank you for advising us that you had troubles with completing the address fields. We are reviewing the booking page you used to determine whether the postal code/zip code is mandatory in order to confirm a booking with the tour operator you booked with. We thank you for bringing this to our attention. We are glad to see that your expectations were met with regards to the customer service provided by your tour operator and TourRadar. Thanks again for booking with TourRadar! Best regards, The TourRadar Team.

Posted 5 years ago

“Easy to use, many choices- a trip for everyone whatsoever you are looking for”

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Posted 5 years ago

“Enuf said👌🏼”

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Posted 5 years ago

“Very friendly and informative representative on the phone, and very easy to use website.”

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Posted 5 years ago

“Caitlin Burnett on Highland Explorer tours was the Best, most interesting, inspired and fun guide I have ever met! So great your go the Highland and Loch Ness today! Thank you Caitlin from the Swedish girls.”

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Posted 5 years ago

“In searching for lad tour in New Zealand, I found TourRadar. It proved to be what I needed as there were so many tours from which to choose. The tours were well defined with itineraries. I used the online chat to find the one that had one specific thing that I wanted to see.”

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Posted 5 years ago

“The staff we spoke to were all very helpful and the holiday we have booked is good value”

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Posted 5 years ago

“Easy to use and well constructed user friendly website”

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Posted 5 years ago

“Got a great price for a river cruise. Staff I spoke to were very knowledgeable and pleasant. If they did not know the answer to aquestion asked,theywoiuldplace me on hold and find the answer.”

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Posted 5 years ago

“I was very frustrated with the tour operator who did not give me the correct method for payment. I also could not seem to get TourRadar staff to understand what the problem was.”

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Posted 5 years ago

Hello there, Thank you for your feedback and for bringing this to our attention. We've been in touch with the tour operator of your tour to clarify things and can assure you your booking is confirmed and everything is in order! Have a great trip and thanks for choosing TourRadar! The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews