TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Quick, knowledgeable, best price, personable, the best place to book any tour....”

Helpful Report

Posted 3 years ago

“Very happy to have used Tourradar. They answered all my emails very quickly which were all sent on Jan 1, 2021. New Year's Day. I look forward to my trip to the great Southwest of the US. I'll write more after the trip.”

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Posted 3 years ago

Hi Kurt, Thank you so much for your wonderful review! We're so happy our team was able to assist you within a quick turnaround time, especially over the holiday period! Rest assured, with a 24/7 Customer Support team, and open 365 days a year - TourRadar are always here to help you, right up until your departure date! We really hope you have an amazing trip when the time comes. Kindest Regards, The TourRadar Team

Posted 3 years ago

“A straight to the point approach to travel. I love tourradar bc it is the most transparent and personalizable online site for booking travel at an affordable price, unlike other sites that won't even show prices! Tourradar's site is easy to use and search, I would highly recommend for anyone wanting to plan a unique trip.”

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Posted 3 years ago

“After two false starts- this isn’t a short review!! I booked on the website with the date I wanted. The site was showing vacancies on that date. I entered all my details and paid the required deposit. A message said I would be notified within 48 hrs if my booking was successful. 5 days later I was told there no vacancies on that date. Back to the site. I chose the next suitable date showing vacancies. And again I was informed there were no vacancies on that date. I was getting annoyed that the website continued to advertise dates that were obviously not available. I finally rang, spoke to a very helpful staff member (Clair?) who told me which dates actually had vacancies. So third time lucky- we’ve got our trip. A big query- why is the deposit $400/p.p for a reservation in May when it was $250/p.p.a? I paid each time so I’m quite aware of the difference. The cost p.p hadn’t changed.”

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Posted 3 years ago

Hi Marjorie, Thank you so much for your review. We are happy to hear our customer support team was able to assist you further with any hiccups you experienced on your first two bookings. However, the tour operator may not be able to confirm your booking due to varying factors, such as availability with suppliers. They keep the tour listed if for any reason a space may become available and they are able to confirm; such as a cancellation, or sudden availability with suppliers. Additionally, when a booking is 'on-request' it can sometimes take up-to 4-5 business days for the operator to confirm availability on all components of the tour. As your new booking is with a different tour operator, deposit amounts may vary, which explains the difference in the amounts paid. We will have a member of our Customer Relations team reach out personally on a call to assist you further and provide some more clarity around the situation. We sincerely thank you for your feedback. Kindest Regards, The TourRadar Team

Posted 3 years ago

“Process is very easy, quick and love the live chat box to answer questions. Received instant contact and full confirmation within 12 hours. Seamless as always.”

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Posted 3 years ago

“EASY, EASY....”

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Posted 3 years ago

“I just booked an Egypt tour and I had a few questions before booking, my online help guy was so useful and quick to reply! Website easy to understand too!”

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Posted 3 years ago

“Very easy to book vacation online. Only reason I didn't put 5 stars was that the itinerary didn't have times for arrival & return.”

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Posted 3 years ago

Hi Tina, Thank you for your positive review. We really appreciate the time you have taken to leave us with this feedback. We love to hear that our travelers find the site as easy to use as we do! On the first and last day of your tour, you are free to arrive or depart anytime. We'll review this to determine if any further details can be added. Our Travel Experts are available over the phone or live chat 24/7 to answer any questions for future bookings should you have them! Have an amazing time on tour! The TourRadar Team

Posted 3 years ago

“Very easy process as far as booking goes. I did a lot of research before hand and watched several YouTube videos before deciding to book with TourRadar. We are excited for our tour in June!! Counting down the days!”

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Posted 3 years ago

“I didn’t understand that Tourradar is a listing site for tour operators ... much like Travelocity or Expedia for hotel booking. They did facilitate the interaction with the tour company and kept me informed of where I was in the booking process.”

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Posted 3 years ago

Hi Deborah, Thank you for taking the time to leave us with this review. Thats right, we are an online marketplace for multi day tours and work with over 2,500 different tour operators world wide. TourRadar will continue to facilitate the conversation between yourself and your tour operator to ensure a seamless booking experience throughout. Many thanks, The TourRadar Team.

Posted 3 years ago

“Booking experience was seemless. I requested an early reservation and they accommodated me immediately”

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Posted 3 years ago

“Searching for the right package was easy due to easy navigation throughout the website. Booking the package that I've chosen was as simple as a few clicks. I am a return customer and trust TourRadar with my vacations. Their customer service staff are always helpful as well.”

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Posted 3 years ago

“Very helpful”

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Posted 3 years ago

“Can't talk to a live person. Forced to rebook or they would keep my credit even thought they are the ones that cancelled the trip. They charged my credit card a second deposit and blamed it on me saying I booked a new trip instead of rebooting the old trip. U literally used the link they provided to book. 1/10 do not recommend!”

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Posted 3 years ago

Hi Dawn, Thank you for your valuable feedback, however, we're very saddened to hear you feel this way. We can see there has been some previous concerns and confusion surrounding your rebooking and so we had a member of our Customer Support Team reach out immediately to assist you! Unfortunately, your communication was being received directly by your tour operator who are located in another time-zone and are out of office for the holidays. However, please rest assured that TourRadar's Customer Support team are available 24/7, so we're always here to help you, if urgently required, on the number on our website! We sincerely thank you for taking the time to reach out, so that we were able to assist you further. Kindest Regards, The TourRadar Team

Posted 3 years ago

“I had book through TourRadar before and I like it.”

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Posted 3 years ago

“There is a lot of options, and very easy to book with helpful staff there to help.”

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Posted 3 years ago

“Quick to respond to my questions and offered a great deal on my trip. Very easy to navigate and informative.”

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Posted 3 years ago

“Patricia is our tour consultant. She is very knowledgeable and polite. So far I am extremely pleased with the service. I am hoping that this quality of service continues as we make travel plans and excursions. I have no doubt that it will not continue. Our trip is scheduled for next year at Christmas so there is still much planning to accomplish.”

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Posted 3 years ago

“Fantastic tours with great prices.. I’ve booked tours in America, Italy and now Darwin Australia. America and Italy were incredible tours. So good. 100% trust in traveling.”

TourRadar 5 star review on 15th December 2020

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Posted 3 years ago

“Patricia is our travel agent and she is such a professional! She knows her business and can answer all our questions . We are looking forward to our trip next November 21....”

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Posted 3 years ago

Hi Angele, Thank you for your wonderful review! We will be sure to pass your lovely comments onto Patricia, who is absolutely an amazing agent. Our whole team of travel experts are happy to help any time of the day via our online chat system or phone line. We look forward to assisting you up until departure, The TourRadar Team.

Posted 3 years ago

TourRadar is rated 4.6 based on 6,711 reviews