TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to work with and promptly answered all my questions”

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Posted 5 years ago

“The website was easy to use. The tour operators and different types of tours were easy to fit my selection. I would recommend TourRadar to your family/friends.”

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Posted 5 years ago

“gave an extra 2% discount”

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Posted 5 years ago

“I can decide on what I want to see within my time available and my budget, save me the trouble of fetching transport and booking hotels traveling with friends.”

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Posted 6 years ago

“Easy to book. But still haven't had an answer to question I asked about single supplement.”

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Posted 6 years ago

Hi there, Thank you for your review! It appears there was a small misunderstanding regarding your query, but we're glad it was promptly resolved and you're now booked and confirmed on your tour. We hope you have a great trip! Happy Travels, The TourRadar Team

Posted 6 years ago

“no problem for the moment, and a person answers the phone...”

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Posted 6 years ago

“Once I had chose our tour it was not until I got hold of TourRadar about the confirmation of the trip. TourRadar got right onto it and assured us the tour was a go. I am a little nervous about the company we are with as a past passenger said the washrooms did not work on the bus. I sure hope that is not the case with our trip. Looking forward to seeing Rome, Florence and Venice.”

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Posted 6 years ago

“The website is good but the booking of the tour was not so easy. Phoning them to sort problems is great. There was no waiting time and staff were very friendly and helpful. I would definitely recommend!,”

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Posted 6 years ago

Hello Amanda, Thank you for your feedback. We're happy our Travel Experts were able help you place your booking. We'd also love to hear more about your on-site booking experience. We'll reach out to you directly in the hope we can pinpoint the issue and work toward a solution. Happy Travels The TourRadar Team

Posted 6 years ago

“Very easy to work with the different representatives. They were very knowledgeable, courteous and helpful.”

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Posted 6 years ago

Hi there, Thanks for your review! We're glad our Travel Experts were able to assist you with booking your trip! Have a wonderful festive season and enjoy your travels! The TourRadar Team

Posted 6 years ago

“Easy booking”

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Posted 6 years ago

“It was a fairly straight forward process. The tour is well outlined. I did feel that as a new international traveler I had questions that I needed to have answered. Some things were confusing regarding the actual travel to and from the starting location.”

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Posted 6 years ago

Hello James, Thank you for your feedback! We help many first time travellers prepare for their tours and glad we were able to help you too! If there is anything at all that is unclear at any point before you travel, don't hesitate to contact our Travel Experts who are available for you 24/7 by phone or online chat. Happy Travels! The TourRadar Team

Posted 6 years ago

“Helpful staff”

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Posted 6 years ago

“Always available. I am hard to find solo senior budget. Everone helpful and PATIENT. Mostly dealt with ASH and MICHAEL. Never terse or discourteous. BOTH were awesome and resulted in a sale.. THANK YOU.. There will be a few more questions as we get closer. MERCI BIEN ! Pete Angermann”

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Posted 6 years ago

Hello Peter, We're so pleased to hear our Travel Experts were able to guide you through to finding and booking the perfect trip! Thank you for your positive feedback and please do let us know if there is anything more we can be doing to make your tour booking easy! Happy Travels, The TourRadar Team

Posted 6 years ago

“I've only started but so far,it's good.”

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Posted 6 years ago

“Simple process online and good phone support.”

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Posted 6 years ago

Hello there, Thanks for your feedback. We're glad that booking your tour was easy and that our Travel Experts were able to assist over the phone. Have a wonderful trip and thanks again! The TourRadar Team

Posted 6 years ago

“Excellent description of the tour itinerary.”

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Posted 6 years ago

Hello Philip, Thanks for your review! Here at TourRadar, we understand that easy access to information about your tour is essential to enable you to choose the perfect tour for you! We hope you have a wonderful time on tour! The TourRadar Team

Posted 6 years ago

“I just found this site recently. It's really good platform to explore tour options from local travel operators in countries you going. Having said that, it's not easy to realise what kind of tours/travels operators offer unless you reach to them directly. Customer service on tour radar is really quick, efficient. Let's hope my first experience with a trip itself will be good also.”

Helpful Report

Posted 6 years ago

Hello Edita, Thank you for booking your trip on TourRadar.com. We certainly have a very diverse range of tours on our site, and you're correct, that different tour operators approach the idea of group touring in different ways. While the traditional idea of touring suggests you'll join a group at the beginning of the tour and perhaps have an option to share a room with another solo traveller if you wish, this model of touring just scratches the surface of the touring world! Many of the operators we work with are local, specialised tour operators in your destination and can offer an element of flexibility to your trip which traditional group tour operators usually cannot. This can also mean that when travelling with local tour operators, some parts of your tour might offer an element of independent travel. This can also mean solo travellers might be obliged to pay a mandatory single supplement. This information is displayed under the tour details on TourRadar.com, but if you're ever unsure, it's always best to ask - as you did before booking! We'll put you in direct contact with the operator, right here on our site to ensure you get the correct answer without any fuss. With over 1,000 tour operators partnered with TourRadar, we understand the importance of getting you answers to your questions - and fast! Thank you very much for your feedback! It's by listening to you, our valued customers, that ensures we can continuously improve your booking experience. Happy Travels, The TourRadar Team

Posted 6 years ago

“Staff on chat were positive, understanding and helpful.”

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Posted 6 years ago

“It had a good range of tours, was clear about the age group the tour was suitable for, and the description seemed to be comprehensive.”

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Posted 6 years ago

“Just made my first reservation with TourRadar. It was easy to do and my question got a prompt response.”

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Posted 6 years ago

Hello Barry, Thanks for sharing your review of your booking experience. If there is anything you'd like to see us improve, please do get in touch as we'd love to hear from you! Happy Travels, The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,721 reviews