TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Truly user friendly interface. Nice Neat and Simple. That’s how sites ought to be. Good wishes.”

Helpful Report

Posted 5 years ago

“Practical to have all offers but not enough support to choose (advisors/ filters/ reviews). Easy way to communicate and very nice platform, however the link between before and after the booking is not smooth enough.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your feedback! It's great to hear you find our platform easy to use and that we present effective and easy ways to communicate. We're always keen to hear from our customers, as your feedback is vital to our constant improvement. We'll be in touch with you directly to gather some more detail about your booking experience, at a time that is convenient for you. Thanks again and Happy Travels! The TourRadar Team

Posted 5 years ago

“TourRadar made it easy to book this tour. There was great communication, especially since I booked last minute.”

Helpful Report

Posted 5 years ago

“I was very pleased with the whole booking experience. I was in direct contact with the leader of the tour I have booked on and he was very helpful in answering all my questions and providing suggestions on alternative accommodation as I am staying more days than the actual tour is covering. So far my experience with TourRadar has been very good and I am looking forward to taking part in the tour I have booked. I will definitely look at TourRadar in the future and will recommend it to friends.”

Helpful Report

Posted 5 years ago

“the respond was kind and fast”

Helpful Report

Posted 5 years ago

“All my questions were answered promptly and the booking process was easy.”

Helpful Report

Posted 5 years ago

“Note: BECAREFUL when TOURRADAR advertises SALE, It doesn't always mean you get the best price. I received email from tourradar advertising about the sale was going on for limited period of time. Then I hurry book a tour with tourradar during that sale period which I thought I got the best price & I didn't want to miss the deal. BUT WHAT HAPPENED NEXT? About a week after, the tour price that I book became cheaper than the sale price. The WORSE at the same time I found at different website exactly the same tour with the same departure date was cheaper than tourradar. I called tourradar asking about their best price warranty, they said my tour was already confirmed about a week ago so they couldn't match the price. I travel the world joining the tour every year in the last 15 years but this is my 1st experience with tourradar & I'm DISAPPOINTED.”

Helpful Report

Posted 5 years ago

Hi Nuria, Thank you for taking the time to leave us a review. We have had a look at your booking and can see that the price you paid for your tour remains the same as the day you placed your booking. We believe there has been a misunderstanding here and will follow up with you shortly via your booking page to hopefully clear any confusion surrounding this. Our Best Price Guarantee is certainly always available to all passengers at the time of booking. Should you find a better price elsewhere, we will always be more than happy to apply a price match, provided that your tour has not yet been confirmed. We look forward to speaking with you soon. Kind regards, The TourRadar Team

Posted 5 years ago

“Easy to make booking”

Helpful Report

Posted 5 years ago

“Very easy to complete plus they followed up.”

Helpful Report

Posted 5 years ago

“TourRadar presented many types of tours in which I was interested. Because of the wide variety (which was great), it took a while to select the one that I liked best. Once I decided, signing up was easy. I will continue to use TourRadar for my next travels.”

Helpful Report

Posted 5 years ago

“User friendly. Booking trips are easy.”

Helpful Report

Posted 5 years ago

“Representatives were easy to speak with and willing to help and get further information from the host company to answer all the questions. I would continue to use this company for future travel enquries and bookings.”

Helpful Report

Posted 5 years ago

“Very professional people. They answered my requests appropriately and quickly.”

Helpful Report

Posted 5 years ago

“Easy to navigate, set filters and dates.”

Helpful Report

Posted 5 years ago

“Easy to book, but the email that was sent to me indicated that the deposit of $110 had NOT been accounted for...thus leading me to think that there was a problem. This necessitated a phone call by me to confirm that everything was OK, and that there wasn't a problem with my card or any other issue. The representative advised me that that the payment was pending and that I would be getting a confirmation of receipt of the deposit email soon....which happened within a couple of hours.”

Helpful Report

Posted 5 years ago

Hi there Rose, Thank you for taking the time to leave your review. We have had a look at your booking and can see it was confirmed as per the usual process, without any hiccups. We are glad one of our agents was able to provide clarification that your deposit was still pending authorisation whilst we worked to confirm your booking, as well as assurance that everything was moving along just fine. We are also glad that you found it easy to book with us - That's what we like to hear! Thank you so much for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“We booked trip with friends on line and it was easy. We went on Egypt Beyond the Nile tours . It was fantastic and our guide Mac was very informative and did great job.”

Helpful Report

Posted 5 years ago

“I booked online and it was very easy and intuitive. When I needed a little extra help Sara was really helpful.”

Helpful Report

Posted 5 years ago

“Great deal , quick response, thanks”

Helpful Report

Posted 5 years ago

“Great communication with the tour operator answered our questions very quickly, especially as we were in Australia and they in Canada with the time zones. Looking forward to Croatia/Slovenia and the package offered.”

Helpful Report

Posted 5 years ago

“Easy to review ALL tours and filter out what you want. Loved it. Will be using this site again!”

Helpful Report

Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews