TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“After looking at many nice tours, I chose one and BANG, I was contacted and sent all needed information and all questions answered! Picking which tour to take was the most difficult part of the process.”

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Posted 5 years ago

“The experience was good in booking the tour.”

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Posted 5 years ago

“Quick and easy, questions answered very quickly.”

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Posted 5 years ago

“Booking online was easy and straightforward, however it’s been 2 days and I haven’t received any confirmation or any additional information on my email. Not really reassuring considering we paid for the trip.”

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Posted 5 years ago

Hello Preslava, Thank you for taking the time to share your feedback. While we are happy to hear that the booking process was easy, we are sorry you did not receive the booking confirmation. We can see that a confirmation email of the tour has been sent at the time of booking, and that your operator contacted you a few hours after that. So it seems that our emails may have ended up in your mailbox. We will be in touch with you shortly to direct you to your confirmed booking page. Should you have any question, feel free to give us a call - our Customer Support team is available 24/7. Kind Regards, The TourRadar Team

Posted 5 years ago

“I found booking with TourRadar hassle free and uncomplicated.”

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Posted 5 years ago

“Simple to navigate the site. The emailed brochure was very helpful. The 48 hour hold was helpful to allow us to explore the trip in more detail prior to booking. The tours offered are very appealing and provide an excellent approach to travel stress free.”

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Posted 5 years ago

“It was simple, everything was explained thoroughly and overall great service!”

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Posted 5 years ago

“Reply very soon”

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Posted 5 years ago

“We booked a Christmas Rhine River cruise with Tour Radar. The information provided about the tour enabled us to make a quick decision. The booking process was streamlined. Kristina, our reservations agent was available to answer all our questions in a professional, polite and timely manner. I would highly recommend Tour Radar.”

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Posted 5 years ago

“Truly user friendly interface. Nice Neat and Simple. That’s how sites ought to be. Good wishes.”

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Posted 5 years ago

“Practical to have all offers but not enough support to choose (advisors/ filters/ reviews). Easy way to communicate and very nice platform, however the link between before and after the booking is not smooth enough.”

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Posted 5 years ago

Hi there, Thank you for your feedback! It's great to hear you find our platform easy to use and that we present effective and easy ways to communicate. We're always keen to hear from our customers, as your feedback is vital to our constant improvement. We'll be in touch with you directly to gather some more detail about your booking experience, at a time that is convenient for you. Thanks again and Happy Travels! The TourRadar Team

Posted 5 years ago

“TourRadar made it easy to book this tour. There was great communication, especially since I booked last minute.”

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Posted 5 years ago

“I was very pleased with the whole booking experience. I was in direct contact with the leader of the tour I have booked on and he was very helpful in answering all my questions and providing suggestions on alternative accommodation as I am staying more days than the actual tour is covering. So far my experience with TourRadar has been very good and I am looking forward to taking part in the tour I have booked. I will definitely look at TourRadar in the future and will recommend it to friends.”

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Posted 5 years ago

“the respond was kind and fast”

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Posted 5 years ago

“All my questions were answered promptly and the booking process was easy.”

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Posted 5 years ago

“Note: BECAREFUL when TOURRADAR advertises SALE, It doesn't always mean you get the best price. I received email from tourradar advertising about the sale was going on for limited period of time. Then I hurry book a tour with tourradar during that sale period which I thought I got the best price & I didn't want to miss the deal. BUT WHAT HAPPENED NEXT? About a week after, the tour price that I book became cheaper than the sale price. The WORSE at the same time I found at different website exactly the same tour with the same departure date was cheaper than tourradar. I called tourradar asking about their best price warranty, they said my tour was already confirmed about a week ago so they couldn't match the price. I travel the world joining the tour every year in the last 15 years but this is my 1st experience with tourradar & I'm DISAPPOINTED.”

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Posted 5 years ago

Hi Nuria, Thank you for taking the time to leave us a review. We have had a look at your booking and can see that the price you paid for your tour remains the same as the day you placed your booking. We believe there has been a misunderstanding here and will follow up with you shortly via your booking page to hopefully clear any confusion surrounding this. Our Best Price Guarantee is certainly always available to all passengers at the time of booking. Should you find a better price elsewhere, we will always be more than happy to apply a price match, provided that your tour has not yet been confirmed. We look forward to speaking with you soon. Kind regards, The TourRadar Team

Posted 5 years ago

“Easy to make booking”

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Posted 5 years ago

“Very easy to complete plus they followed up.”

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Posted 5 years ago

“TourRadar presented many types of tours in which I was interested. Because of the wide variety (which was great), it took a while to select the one that I liked best. Once I decided, signing up was easy. I will continue to use TourRadar for my next travels.”

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Posted 5 years ago

“User friendly. Booking trips are easy.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews